Task Force State of The Industry ZYACORP Operates Cinemagic - - PowerPoint PPT Presentation

Cinemagic COVID-19 Preparedness New Hampshire Re-Opening Task Force

State of The Industry

Mark T. Adam, President & CEO, ZYACORP Companies

• ZYACORP Operates Cinemagic locations in Merrimack, Hooksett and Portsmouth
• Additional sites in Massachusetts and Maine
• NATO Industry Outreach and Guidance
• Domestic and International Theaters targeting late June/July 1 openings
• Hollywood is focused on July ramp up in film content
• 7/1 Unhinged, 7/17 Tenant, 7/24 Mulan

Zyacorp focused on responsible approach to addressing COVID-19 environment

• Newly designed Cinemagic Operational Guidelines
• Customer outreach and education program

Patrick F. Collins, Director of Operations, ZYACORP Companies

Company focus is to provide the safest environment possible for employees and customers Sourced best of industry practices from multiple sources:

• NATO Industry Guidelines
• CDC Recommendations
• OSHA Guidelines
• New Hampshire Stay At Home 2.0 Universal Guidelines

Operational Guidelines

Multipronged approach addressing employee and customer requirements:

• Focus on Health, Distance and Physical Layout
• Enhanced Employee Training and Shift Responsibilities
• Defined Customer Responsibilities

Operational Guidelines

 Implement Employee Health Screenings Program and use of PPE  Implement Social Distancing Policies for Employees and Customers  Institute Physical Layout Changes  Promote Good Health and Hygiene Through Signage and Supplies

• Focus on Health, Distance and Physical Layout

Operational Guidelines

 Returning Employees Self-Certification of Health (symptom free 14 days prior to returning to work)  Temperature checks prior to shift starting – 100.4 or above sent home (2 attempts)  Symptom free certification prior to shift starting

• New/worsening cough
• Shortness of breath
• Sore throat

 All employees will be provided masks to be worn at all times  Gloves must be worn at all customer contact points (Box, Concessions, Usher)  Contact Tracing Protocol outlined for CDC defined close contact exposure Daily logs kept and records maintained

• Focus on Health, Distance and Physical Layout

 Implement Employee Health Screenings Program and PPE

• Chills/muscle pain
• New loss of taste/smell

Operational Guidelines

• Focus on Health, Distance and Physical Layout

 Implement Social Distancing Policies for Employees and Customers  Institute Physical Layout Changes

Operational Guidelines

 Employees: New policies and training program addressing all areas of operations  Customers: Social Distancing in concession lines, entry lines and arcade usage staged via floor markers, line barriers  Every other concession station open  Historical “zig-zag” queue patterns eliminated  Ticket self-scanners placed on usher podiums and unopened POS stations  Lobby tables/seating removed to facilitate 6’ spacing  Auditorium seating will conform to specific seating capacity limits while maintain social distance

• Vista “dynamic” seating algorithm for reserved seating locations
• Management maintained seating for non-reserved locations

 Implementing CDC recommended signs across all facilities directed at employees and customers  Hand sanitizer will be available throughout the facility for customer and employee use

• Box office
• Concessions
• Usher podiums
• Focus on Health, Distance and Physical Layout

 Promote Good Health and Hygiene Through Signage and Supplies

Operational Guidelines

 Comprehensive training program has been developed for all operational areas  All employees required to receive training prior to returning to work  Training program:

• Reinforces existing hygiene requirements
• Detailed facility sanitizing requirements
• Social distancing expectations
• Proper use of PPE

 Sanitizing checklists developed for all aspects of operations

• Restrooms
• Auditoriums
• Concession stands
• Box Office stations

All training is logged and daily checklists maintained

• Enhanced Employee Training and Shift Responsibilities

Operational Guidelines

 Customers to maintain social distancing while in concession, entry lines and during arcade usage  Customer asked to self-scan tickets  Customers encouraged to use self-service kiosks, our website, third party sites, or mobile app for ticket purchases  Hand sanitizer provided throughout facility  Auditoriums will be monitored to ensure customers are properly distanced during shows

• Defined Customer Responsibilities

Operational Guidelines

• Educate public to changes undertaken
• Video Advertising
• Radio Campaign
• Email notifications
• Press Releases
• All outreach messages reinforced by in theater operational changes

Marketing Outreach

Zachary Adam, Marketing Director, ZYACORP Companies