Cinemagic COVID-19 Preparedness New Hampshire Re-Opening Task Force
State of The Industry ZYACORP Operates Cinemagic locations in Merrimack, Hooksett and Portsmouth Additional sites in Massachusetts and Maine NATO Industry Outreach and Guidance Domestic and International Theaters targeting late June/July 1 openings Hollywood is focused on July ramp up in film content • 7/1 Unhinged, 7/17 Tenant, 7/24 Mulan Mark T. Adam, President & CEO, ZYACORP Companies
Zyacorp focused on responsible approach to addressing COVID-19 environment Newly designed Cinemagic Operational Guidelines Customer outreach and education program
Operational Guidelines Company focus is to provide the safest environment possible for employees and customers Sourced best of industry practices from multiple sources: NATO Industry Guidelines CDC Recommendations OSHA Guidelines New Hampshire Stay At Home 2.0 Universal Guidelines Patrick F. Collins, Director of Operations, ZYACORP Companies
Operational Guidelines Multipronged approach addressing employee and customer requirements: Focus on Health, Distance and Physical Layout Enhanced Employee Training and Shift Responsibilities Defined Customer Responsibilities
Operational Guidelines Focus on Health, Distance and Physical Layout Implement Employee Health Screenings Program and use of PPE Implement Social Distancing Policies for Employees and Customers Institute Physical Layout Changes Promote Good Health and Hygiene Through Signage and Supplies
Operational Guidelines Focus on Health, Distance and Physical Layout Implement Employee Health Screenings Program and PPE Returning Employees Self-Certification of Health (symptom free 14 days prior to returning to work) Temperature checks prior to shift starting – 100.4 or above sent home (2 attempts) Symptom free certification prior to shift starting • • New/worsening cough Chills/muscle pain • • Shortness of breath New loss of taste/smell • Sore throat All employees will be provided masks to be worn at all times Gloves must be worn at all customer contact points (Box, Concessions, Usher) Contact Tracing Protocol outlined for CDC defined close contact exposure Daily logs kept and records maintained
Operational Guidelines Focus on Health, Distance and Physical Layout Implement Social Distancing Policies for Employees and Customers Institute Physical Layout Changes Employees: New policies and training program addressing all areas of operations Customers: Social Distancing in concession lines, entry lines and arcade usage staged via floor markers, line barriers Every other concession station open Historical “zig - zag” queue patterns eliminated Ticket self-scanners placed on usher podiums and unopened POS stations Lobby tables/seating removed to facilitate 6’ spacing Auditorium seating will conform to specific seating capacity limits while maintain social distance Vista “dynamic” seating algorithm for reserved seating locations Management maintained seating for non-reserved locations
Operational Guidelines Focus on Health, Distance and Physical Layout Promote Good Health and Hygiene Through Signage and Supplies Implementing CDC recommended signs across all facilities directed at employees and customers Hand sanitizer will be available throughout the facility for customer and employee use Box office Concessions Usher podiums
Operational Guidelines Enhanced Employee Training and Shift Responsibilities Comprehensive training program has been developed for all operational areas All employees required to receive training prior to returning to work Training program: Reinforces existing hygiene requirements Detailed facility sanitizing requirements Social distancing expectations Proper use of PPE Sanitizing checklists developed for all aspects of operations Restrooms Auditoriums Concession stands Box Office stations All training is logged and daily checklists maintained
Operational Guidelines Defined Customer Responsibilities Customers to maintain social distancing while in concession, entry lines and during arcade usage Customer asked to self-scan tickets Customers encouraged to use self-service kiosks, our website, third party sites, or mobile app for ticket purchases Hand sanitizer provided throughout facility Auditoriums will be monitored to ensure customers are properly distanced during shows
Marketing Outreach Educate public to changes undertaken Video Advertising Radio Campaign Email notifications Press Releases All outreach messages reinforced by in theater operational changes Zachary Adam, Marketing Director, ZYACORP Companies
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