Taking payments via GOV.UK Pay 18-10-2018 helping local government - - PowerPoint PPT Presentation

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Taking payments via GOV.UK Pay 18-10-2018 helping local government - - PowerPoint PPT Presentation

Sep 10, 2023 157 likes •481 views

Taking payments via GOV.UK Pay 18-10-2018 helping local government teams unlock the benefits of common platforms and components parking fines other back-end systems food licences finance system MI/BI rent bulky waste collection school

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18-10-2018

Taking payments via GOV.UK Pay

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helping local government teams unlock the benefits

  • f common platforms and

components

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parking fines food licences rent bulky waste collection school meals

Each service is distinct and has its own integration into back-end systems

finance system MI/BI

  • ther back-end systems
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Single service applications create

  • inconsistent user experience
  • friction to change
  • manually intensive integration
  • business process integration complexity
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finance system pay pay pay pay pay analytics analytics analytics analytics analytics MI/BI

notification notification notification notification notification

direct comms etc etc etc etc etc

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Local Government as a Platform promises

  • separation of interface from process
  • lower cost of change
  • moving the integration out of the vendors
  • more opportunity for component and data re-use
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Getting to there is hard.

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  • slow/expensive support contracts
  • legacy systems with limited APIs
  • data cleanliness and mapping
  • lack of standards for data exchange
  • some business cases are harder to make
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Integrating with GOV.UK Pay an example

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Number of Penalty Charge Notices per year in a city

129,000

source: extrapolated from Glasgow City Jan-Apr 2018 https://www.whatdotheyknow.com/request/parking_tickets_glasgow#incoming-1188031

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Cost per transaction on phone/online

£2.83 / 30p

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Cost saving by going online

£326,000

source: GDS Digital Efficiency Report https://www.gov.uk/government/publications/digital-efficiency-report/digital-efficiency-report

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Cost saving by going online

£326,000 £3,260

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Adoption rate increase (with modern payment process)

1% to 70%

based on integration of Stripe into Thames Valley Housing

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Cost saving from a modern

  • nline payment gateway

£228,000

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Cost per transaction on GOV.UK Pay

??p

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multiply this by all the other services taking payments...

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Front-end integration

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Back-end integration

is messy and complicated and will not be configured by clicking some buttons.

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Apply our team to think about the processes as well as the technical integration.

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  • View timeline payment data, easier to compare
  • Payment completion rate
  • Use case analytics (paid on time, outstanding)
  • Total payments / refunds since using GOV.UK Pay
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The benefits of Local Government as a Platform will

  • nly happen by delivering it

iteratively.

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Thanks!

dxw.com @dxw saul@dxw.com chris.pugh@dxw.com