Sustainability Report 2019 Table of 01 3 Win in the marketplace - - PDF document
Sustainability Report 2019 Table of 01 3 Win in the marketplace - - PDF document
Sustainability Report 2019 Table of 01 3 Win in the marketplace contents 4 Coca-Cola in Poland 7 Coca-Cola in the world 8 We are devoted to helping every customer grow Sustainability Report 2019 02 05 9 Leverage our unique 24/7
Sustainability Report 2019
Table of contents
3 Win in the marketplace
Coca-Cola in Poland Coca-Cola in the world We are devoted to helping every customer grow 4 7 8
01
Table of contents
16 Fuel growth through competitiveness & investment 54 About the report 9 Leverage our unique 24/7 portfolio 18 Cultivate the potentcial of our people 34 Earn our licence to operate
We ofger a diversifjed portfolio of beverages for every occasion Product composition and labeling We strive for sustainable packaging We always do what is right, not just what is easy We invest in building the best teams in the industry We create a working environment, in which employees feel respected HSE is the basis for the wellbeing of the employees and the company We value our employees and take look after them By building permanent partnership we can do more We believe that the World Without Waste is possible We care for minimizing our impact
- n the environment
We search for solutions responding to the challenges and nneeds of the world today 10 12 14 18 21 23 25 29 34 36 39 47
03 06 02 04 05
Sustainability Report 2019
02
Our sustainability report is now available. In it, we present the activities of two independent, separately reporting companies, which form the Coca-Cola system in Poland. Coca-Cola has been present in Poland since 1991. We are the leader in the non-alcoholic beverages industry. We employ nearly 2000 people and have three production plants. Despite our well-established market position, we are constantly looking for new development paths. Our global strategy "Growth Story 2025" sets goals for the coming years. In striving to achieve them, in 2019 our portfolio was expanded to include Costa Cofgee products of the UK's leading global cofgee producer, which was bought by The Coca-Cola Company, we combined business units in the region to form the new Coca- Cola HBC Poland and Baltics, and we invested PLN 12 million in a new logistics centre at the production plant in Staniątki. As a result, we can better respond to the diverse needs of our consumers through various sales channels and ofger products for every occasion and at any time of the day. But we do not want to just make drinks. We want to make a difgerence. We are fully aware of the problems and challenges facing businesses, including our companies, in
- ur contemporary world, which is why we focus on social
responsibility and implement a comprehensive strategy for the sustainable development of our business. Among our many activities we especially focus on the World Without Waste
- initiative. We made a commitment that by 2030 the Coca-Cola
system will help collect and recycle a bottle or can for every one we sell to consumers. This is more than the fjgures assumed by the new European Union Waste Directives (90% by 2030). We can also confjdently say that by being active in industry
- rganisations and through dialogue with decision-makers,
we are a leader in promoting changes in the packaging waste management system in Poland, thanks to which it will be possible in the coming years to achieve our ambitious goals, including those imposed by the EU law. Although Coca-Cola is an iconic brand associated with the USA,
- ur business is fjrmly embedded in Poland. We employ nearly
2,000 employees, and each job in our system generates another seven jobs in the value chain. We make most of our purchases in Poland. As many as 92% of beverages sold in this country are produced in our Polish factories. We work for the benefjt of the communities in which we operate every day. We encourage employees to volunteer. We support women in developing their professional lives and in returning to the job market, and we continue to develop the YEP Academy programme for young people and those excluded from the job market. The publication of our report coincided with the global COVID-2019 pandemic. During this diffjcult time, we decided to suspend our advertising activities and provide support to those institutions that need it most. As the fjrst company in Poland, we supported the Intervention Fund to fjght the coronavirus established by the Great Orchestra of Christmas Charity. The total amount donated by us during the key phase of the pandemic in Poland transferred to medical services in front line was over PLN 2.6 million. Fighting the pandemic is a joint endeavour, and we want to make a difgerence. This is a chance to make these changes real, which is our wish for ourselves and for you, as we invite you to read our latest report, Jaak Mikkel General Manager of Coca-Cola HBC Poland and Baltics Rory Taylor General Manager of Coca-Cola Poland Services
Letter from the Presidents
Dear All
[102-14] [102-15]
Win in the marketplace
We are a leader in the beverage market. Our portfolio built in accordance with the 24/7 strategy, i.e. ofgering beverages for all needs and every time of the day, a wide range of customers and a team of great employees make consumers appreciate our efgorts.
Sustainability Report 2019
04
The fjnancial results of the Coca-Cola system companies in Poland are presented collectively in the Coca-Cola group sustainable development We regularly publish a socio-economic report on the impact of
- ur organization on the economy every two years. In 2018, the
activities of Coca-Cola system companies in Poland generated:
- PLN 2.95 billion is the contribution of Coca-Cola to the Polish
economy, that is 0.16% of GDP .
- We pay PLN 1.325 billion annually to the state budget, which
is 0.17% of all budget revenues
- PLN 0.74 from every PLN 1.00 spent by consumers on Coca-
Cola products remains in the Polish economy
- 92% of products sold in Poland are made in Poland
- 16,550 jobs created due to the presence of Coca-Cola
system companies in Poland (thanks to one job position in the Coca-Cola system companies, 7 job positions are created in various industries in Poland, including transport, sugar production, agriculture and trade)
- Our investments in Poland will amount to PLN 1 billion
in 2010-2020. See also SEIS Report
How does the Coca-Cola system work?
In each of the more than 200 countries in which it is present, Coca-Cola operates based on a system of two companies; the brand owner (the Coca-Cola Company) and bottling company, responsible for the production, distribution and sale
- f beverages. It is similar in our market.
Our companies
In Poland, the Coca-Cola system consists of two administratively and legally separate companies: Coca-Cola Poland Services
- Sp. z o. o. and Coca-Cola HBC Polska Sp. z o. o. The owner of
100% shares in Coca-Cola HBC is CC Beverages Holdings II B.V. The owner of Coca-Cola Poland Services is The Coca-Cola Export Corporation, whose 100% shareholder is The Coca-Cola Company. Coca-Cola HBC Polska is a producer and distributor
- f beverages - a branch of Coca-Cola Hellenic Bottling
Company and one of the largest beverage bottlers in the world, The Coca-Cola Company.
Our goals Coca-Cola in Poland
Win in the marketplace The average annual increase in revenues brands The average annual increase in EBIT margin employees of Coca-Cola HBC Polska Fulfjlling our sustainability commitments active suppliers points of sale
5-6% 15 20-40
basis points
1834
by 2025
1600 145, 000
[102-7] [102-1] [102-5] [102-2] [102-6]
The company has been operating in Poland since 1992 and it is the only company in our market that produces and distributes The Coca-Cola Company products. The headquarters of Coca-Cola HBC Polska is located in Warsaw, from where the company's three production plants are managed. In addition to plant warehouses, we have a network of our own
- r leased distribution centers in Poland and the so-called pallet
hotels located in: Mysłowice, Środa Śląska, Warsaw, Poznań, Łódź, Bydgoszcz, Wyszków, Ostrołęka, Gdańsk, Szczecin, Koszalin, Radom and T argowisko near Krakóww. Coca-Cola Poland Services is a representative of The Coca-Cola Company. It provides consulting services in the fjeld of market research, marketing strategies and product quality, as well as conducts activities related to mineral water and serves as the Joint Services Center for affjliated companies. It carries out activities related to product marketing, advertising, brand management and consumer promotions. In 2019, the Polish and Baltic organizational units merged into
- ne Coca-Cola HBC Poland and Baltics business unit. The
purpose of the merger was to create an efgective business model supporting the implementation of the 24/7 strategy
- n the abovementioned markets.
Coca-Cola HBC is managed in accordance with the American and British corporate governance models. It is headed by the Board of Directors elected by shareholders, within which there are Committees, including the Corporate Social Responsibility
- Committee. The current management over the corporation
is provided by a General Manager elected by the Board of Directors. The Board reviews the results of the Group compared to its long-term strategy and oversees the work of the Generale Manager, it is responsible for setting the company's goals and strategy and supports the implementation of its long-term, sustainable vision. Individual business units, such as Coca-Cola HBC Poland and Baltics, are managed by the Management T eam headed by the CEO.
05
Radzymin (commune
- f Radzymin)
Tylicz (commune
- f Krynica-Zdrój)
Staniątki near Kraków (commune
- f Niepołomice)
[102-10] [102-18]
Sustainability Report 2019
As of December 31, 2019, the Senior Management Team of Coca-Cola HBC Poland and Baltics included 10 directors: Jaak Mikkel
General Manager
Kostantinos Vairlis
Finance Director
Izabela Wanatowska
Sales Country Manager in Poland
Darko Saravanja
Baltics Sales Country Manager
Tomasz Krzyżewski
BU Legal Manager
Grzegorz Lis
BU Marketing Manager
Rafał Palczak
BU Commercial Excellence Manager
Dorota Peter
BU Supply Chain Manager
Katarzyna Borucka
BU Public Afgairs and Communication Manager
Liza Shybanova
BU HR Manager
06
[102-8]
Win in the marketplace
employment contract for a fjxed period of time total women men employment contract for an indefjnite period of time total women men Number of employees at Coca-Cola HBC by the type of employment full-time contract total women men 1/2 FTE contract total women men difgerent work time basis total women men Number of employees at Coca-Cola HBC by the form of employment 291 103 188 1543 447 1093 1824 540 1284 4 4 6 6 Read also: Fostering employee potential
Our employees
Both companies of the Coca-Cola system in Poland are involved in creating an open and diverse work
- environment. The total
employment at Coca-Cola HBC in Poland at the end of 2019 amounted to 1 834 people.
Our suppliers
Our organization manages the supply chain responsibly. We strive to minimize the company's impact on the environment in all our processes while ensuring sustainable development in
- ur value chain - from the purchase of raw materials, through
the manufacture of the fjnal product, and ending with their distribution to customers. Due to the nature of the business, purchases of raw materials for our organization are carried out by Coca-Cola HBC
- Polska. Additionally, strategic suppliers, i.e. suppliers of raw
materials, packaging and marketing materials, are also verifjed and authorized by The Coca-Cola Company. The additional verifjcation process is to ensure the highest standards of sustainable development and toalways guarantee the same taste of beverages and the same high quality parameters of
- products. We make most of our purchases locally in Poland. This
also applies to key raw materials and packaging. The exceptions are beverage concentrates, whose recipes are closely guarded, and which we import. We expect our direct suppliers not only to comply with the laws applicable in Poland, but also to be guided in business by values that have been summarized in the Program of Main Principles for Suppliers. or strategic purchases, our suppliers are assessed in terms of meeting environmental criteria, human rights, employee rights, health and safety at work, working conditions, social and environmental issues. We also use professional analyzes provided by Sedex and EcoVadis. In 2019, the written commitment to comply with the Main Principles for Suppliers was accepted by 100% of key suppliers registered by the Purchasing Department, who were responsible for 90% of the company's orders. In 2019, our supply chain was made up of over 1600 active suppliers. Read also Our organization applies the Precautionary principle. The company's corporate risk and crisis management system (Incident Management and Crisis Resolution, IMCR) allows to recognize threats early and avoid dangerous situations, and in the event of a crisis - quickly take appropriate action. In the dedicated corporate system, the risk map is updated
- nce a month, discussed monthly at the board level. For each
risk, an action plan is prepared and a person responsible for implementing the plan is assigned. Twice a year, the risk map and associated activity statuses are reported to the risk offjcer at the Coca-Cola HBC Group level. In the risk management process, we also take into account the environmental issues that we manage in accordance with international standards . For many years, all our production plants have implemented the Environmental Management System in accordance with ISO 14001.
07
- ver 590 million
consumers
98 distribution
centers
- ver 200
markets
56 plants
Coca-Cola in the world
1.9 billion glasses
- f Coca-Cola beverages
drunk per day
- ver 28 000
Coca-Cola HBC employees
[102-9] [308-1] [414-1], [103-1], [103-2], [103-3]: Social and environmental assessment of suppliers [102-11]
Sustainability Report 2019
08
We are devoted to to helping every customer grow
We build excellent teams that are real partners for our
- customers. We strive for the best results, surprising our
customers with passion and pace of action. We release the unique potential of our diverse teams.
We talk to customers about key topics for us and the environment
In October 2019, a meeting with stakeholders took place at the headquarters of Coca-Cola HBC Polska, whose participants were considering methods of cooperation to reduce the amount of packaging waste in Poland and raise awareness in this regard. They also analyzed consumer attitudes and exchanged opinions on the development of good practices increasing the efgectiveness of responsible packaging waste management in the value chain. Waste management challenges; system, technological and consumer awareness barriers were widely discussed. Four areas
- f activity for business were formulated:
- packaging labeling,
- packaging composition,
- building awareness among consumers,
- cooperation with the regulator.
Participants of the meeting recommended activities that may contribute to creating an environmentally responsible attitude of the consumer in Poland. T
- pics around which it is worth joining
forces to increase synergy of actions to reduce the amount of packaging waste were identifjed. The meeting was conducted using the principles of the international standard of dialogue with AA1000SES stakeholders.
Relationship management and customer support in numbers:
- 721 employees of the Sales Department
- 49.7 thousand customers served by the Direct Sales
Department
- 145 thousand customers served by the entire Sales
Department
- customer service through all available channels
[102-44]
Win in the marketplace
Atlanta The Coca-Cola Company Zug, Switzerland Coca-Cola Hellenic Bottling Company The Coca-Cola Company is the largest and best known company in the beverage industry in the world. The company's products are available in over 200 countries. The company's headquarters is in Atlanta, Georgia, USA. Coca-Cola Hellenic Bottling Company, in turn, is one of the largest beverage bottling companies in The Coca-Cola Company in terms of sales. Its products reach over 590 million
- consumers. The main international headquarters of the
Coca-Cola HBC AG Group is located in Switzerland, and the company itself is listed on the London Stock Exchange, as well as on the stock exchanges in Athens and New York as a parallel listing (so-called secondary listing). The sustainable development of the entire Coca-Cola system depends on cooperation, sharing values and experience gained by The Coca-Cola Company and individual entities, which is why all companies support each other at every stage of their business operations.
The Coca-Cola global system is created by The Coca-Cola Company together with 300 partners, including the Coca-Cola HBC AG Group.
09
Dialogue session 2019 in numbers:
- 11 representatives of various groups of intersectoral and
inter-industry stakeholders,
- 5 company representatives,
- 4 areas selected in the discussion on which business has the
greatest impact: packaging labeling, packaging composition, building awareness among consumers and cooperation with the regulator,
- 3 recommendations of actions that Coca-Cola
HBC Polska can take: participation in shaping consumer awareness regarding selective waste collection, involvement in the creation of legislation supporting efgective waste management, supporting environmental innovations. Solutions are created in the dialogue
In addition to recommendations regarding an efgective waste management system and closing the loop through dialogue with
- ur stakeholders, an idea of the Green Pact was created -
an agreement that would be the result of cooperation between producers, distributors and retail chains, as well as social partners.
We have a diversifjed product portfolio. We strive to make our products as environmentally friendly as possible - both in terms of the product itself and packaging. We reduce the calorifjc value of
- ur products to ofger consumers an even wider range of products
tailored to their needs.
Leverage our unique 24/7 portfolio
Sustainability Report 2019
9.2%
share in the non- alcoholic beverage market in terms of sales volume,
15.9%
share in the non- alcoholic beverage market in terms of sales value The product quality is the most important aspect for us
Our products meet high standards of quality and food
- safety. We care about this by complying with internal laws
and regulations, which include:
- Policy on food quality and safety
Our goal is to provide high quality products, packaging and services that meet the expectations of customers and consumers related to high-end brand products. Above all, our products must be safe.
- Program of Main Principles for Suppliers
The program includes, among others, environmental impact
- issues. Companies supplying raw materials, packaging and semi-
fjnished products undergo strict selection and our quality audit.
- Standpoint regarding genetically modifjed organisms
We do not use genetically modifjed raw materials or derived from genetically modifjed organisms. Read also: Policies Our beverages meet all legal requirements and exceed them in many areas. We use external certifjcations and our internal policies.
We are a leader in the non-alcoholic beverage industry in Poland.
We ofger a wide selection of sweetened, low-sugar and zero- sugar beverages in various packaging options adapted to the lifestyle of our consumers. We have:
We ofger a diversifjed portfolio
- f beverages for every occasion
Our goal: Fully matching our 24/7 portfolio to the needs of consumers Our ofger includes a wide range of products for everyone.
10
Leverage our unique 24/7 portfolio
[103-1]: Product: Consumer health and safety, marketing and labeling
Our product portfolio: 15 brands
[416-1], [103-2], [103-3]: Product: Consumer health and safety, marketing and labeling [416-2]
ISO 9001
All our plants are ISO 9001 certifjed. In addition to production plants, the CocaCola HBC Polska also included the T echnical Department and the Sales Department in the ISO 9001 certifjcation system. This means that external quality standards also apply to the refrigeration equipment and beverage vending machines, as well as all storage, distribution and sales processes for our products. Quality certifjcates are renewed every 3 years and are audited annually.
ISO 14001
For many years, all our production plants have implemented the Environmental Management System in accordance with ISO 14001.
EWS
All CocaCola HBC Polska production plants have received the gold certifjcate of water resources management issued by the European Water Stewardship. This confjrms the quality of the water resources management system. Our plants were the fjrst facilities in Poland with this certifjcate.
PAS 220:2008
In 2009, we began certifjcation of our production plants in terms of the food safety standard PAS 220:2008. This standard specifjes the requirements of good manufacturing and hygiene practices within production processes and the international food supply chain in detail. The plants in Radzymin and Tylicz were certifjed in 2010, and the plant in Kraków in 2011. In the following years, all production plants began preparations for certifjcation in terms of the FSSC 22000:2010 standard. This standard contains the requirements of the ISO 22000 standard based on the HACCP principles, technical specifjcation PAS 220 and specifjc additional requirements. The plant in Kraków
- btained a certifjcate confjrming compliance with the FSSC
22000 standard in 2012, and the plants in Radzymin and T ylicz in 2013.
HACCP
We introduced HACCP in our company many years before it was required by Polish law. It is a system whose goal is to eliminate hazards to health of the consumer of a given product and ensure compliance with relevant standards in all products manufactured by CocaCola HBC Polska. It makes it possible to identify possible hazards, determine their impact on consumer health and determine the degree of likelihood of an undesirable condition and to eliminate the hazard.
OHSAS
All three CocaCola HBC Polska production plants have also received the OHSAS 18001 certifjcate allowing to ensure the highest standards of work safety in the plants. Read more High standards of food quality and safety, as well as compliance with internal laws and regulations, bring the expected results. In 2019, no cases of non-compliance with laws and regulations regarding the impact of products and services on health and safety were recorded in Polish Coca-Cola system companies.
Our products and plants meet the following standards:
11
Sustainability Report 2019
Our ofger in 2019 included, among others, products:
- with reduced sugar content (for example: Coca-Cola Zero
Sugar, Powerade Zero)
- carbonated
- plant-based
- mineral waters
- isotonic for athletes (Powerade)
- energy drinks
- tea drinks
- juices
Our goals:
- Reduction of the added sugar content to beverages by
10% until 2020 compared to 2015.
- Reduction of calories by 25% per 100 ml of non-alcoholic
carbonated beverages.
- 100% of the main ingredients come from cultivations
grown according to the principles of sustainable agriculture.
GDA
GDA (Guideline Daily Amounts, recommended daily intake) is a labeling system used on the packaging of food and beverage products, informing about the daily human demand for energy (calories) and basic nutrients. GDA values are expressed as a percentage of the Indicated Daily Intake. GDA information on the packaging allows to select products to best balance the daily menu. Read more
12
We have a portfolio
- f beverages for every
- ccasion
In 2019, beverages with the reduced or zero sugar content accounted for
34%
- f our portfolio.
Product composition and labeling
[417-1]
Leverage our unique 24/7 portfolio
Refrigerators for zero-calorie beverages
In July 2019, Coca-Cola was the fjrst producer in Poland to introduce refrigerators to stores dedicated only to zero-calorie beverages, thanks to which beverages are available at your
- fjngertips. Machines dedicated to sugar-free beverages have
appeared in 43 selected sales outlets in 24 Polish cities. The action is consistent with the company's commitment to limit the sugar content in products, because as part of cooperation with the Union of European Soft Drinks Associations (UNESDA), of which we are a member, we have committed to reducing the total sugar content in our products by 10% by
- 2020. The introduction of separate refrigerators for sugar-free
beverages into stores is also Coca-Cola's response to the needs of consumers who, in their choices, are primarily guided by the calorie content of the beverage.
Traffjc Lights
Since 2018, we have been testing additional, color-coded food nutrition labels. A system of labels modeled on the colors of traffjc lights (Traffjc Lights Labeling System) placed on the front
- f the packaging informs in an accessible and simple way if the
product has a high (red), medium (orange) or low (green) content
- f sugars, fat, saturated fatty acids and salts in relation to the
average adult demand for these ingredients (the reference daily intake for an average adult is 8,400 kJ / 2,000 kcal). The markings we use are intended to help consumers make more informed choices for a balanced diet. See also: Responsible production and consumption Marketing communication of Coca-Cola system products is treated with the greatest responsibility. In practice, this means that reliable information is provided to consumers about the composition of products, i.e. the content of individual nutrients, as well as the compliance of our communication with applicable regulations and our Responsible Marketing Policy. See also: Responsible Marketing Policy We pay special attention in marketing communications to children who can be recipients of many messages. For this reason, we do not place any advertisements in programs and magazines or websites directed directly to children under 12. In educational establishments we do not sell or promote
- ur products except for water, 100% juices and AdeZ brand
products (plant-based beverages with fruit juices enriched with vitamins or minerals, not containing added sugars, only naturally
- ccurring sugars from fruit and vegetable bases and steviol
glycosides derived from stevia leaves). In 2019, no incidents of non-compliance with regulations, voluntary codes and marketing communication rules regarding labeling and information on products and services were found in
- ur companies
13
[417-2] [417-3]
Sustainability Report 2019
Waste recycling Waste generated at the plants Waste transferred to a landfjll Unit 2019 2018 99.7 5 872.77 11.58 99.79 6 324.86 0.01344 % T T
We strive for sustainable packaging
Our goal: By 2025, 35% of all PET bottles will come from recycled PET material and/
- r renewable materials. Ultimately, 100% of
consumer packaging will be recycable. Packaging waste management policy
The policy on packaging waste management obliges us to constantly improve the efgectiveness of environmental protection in the fjeld of packaging and packaging waste. See also: Politics
We want to create a World Without Waste
In line with the Coca-Cola global ambition called World Without Waste, by 2030 we intend to collect and recycle the equivalent of 100 percent packaging that goes directly to consumers from us. More about the "The World Without Waste" ambition
Ambitious goals
T
- day almost 100% of our packaging is recyclable (except for
Adez beverage bottles in which PVC fjlm is added to PET; the fjlm must be torn ofg along the perforation to make the bottle fully recyclable).
14
[306-2] [103-1]. [103-2], [10-3]: Resources and waste
Leverage our unique 24/7 portfolio
KeelClip™ technology
In November 2019, Coca-Cola HBC began to introduce the KeelClip™ technology - a paper solution for collective can packaging - in the entire Europe. The new type of collective packaging will replace the foil used with cans and will allow the use
- f less paper. As part of the initiative by the end of 2021,
Coca-Cola HBC will stop using heat-shrink fjlm in all European Union markets for all packaging containing up to 8
- cans. The launch of paper packaging is the result of cooperation
between Coca-Cola and Graphic Packaging International (the creator of the KeelClip™ technology). KeelClip in numbers:
- EUR 15 million allocated for investment in EU markets,
- 2 thousand tons of plastic saved annually,
- 3 thousand tons of CO2 not emitted annually.
A paper bottle
Coca-Cola joined the group of companies cooperating with Paboco (Paper Bottle Company) - the inventor and producer of paper bottles. The Danish start-up began works on an innovative paper bottle in 2015. The goal is to create the fjrst of its kind fully biodegradable and recyclable paper bottle that can be used as a packaging for beverages or cosmetic products. The technology
- f making paper bottles is still at an early stage of development.
Manufacturers of paper bottles still face design challenges, among which one of the most important is the adjustment of all parameters for the large-scale production. Read also: Coca-Cola Paboco paper bottle design
The world's fjrst plastic bottle recovered from the sea
In November 2019, Coca-Cola presented a prototype of a bottle made in 25 percent from plastic from the oceans. This is the fjrst- ever plastic bottle made of marine waste that has been recycled and reused in food and beverage packaging. The produced packaging is the result of Coca-Cola's research on revolutionary technologies that the company is pursuing as part of its World Without Waste ambition. Read more: The fjrst plastic bottle recovered from the sea
15
PET Plastic packaging in total Aluminium packaging Glass packaging
Source: Rekopol Packaging Recovery Organization
The percentage of recovered products for a given product category in 2019 30.70% 32.40% 51.10% 75.90% Preform for the Coca-Cola 0.5 bottle Preform for the Coca-Cola 0.85 bottle and L TW for 1.0L formats Preform for 1.5 l bottle formats Can top Quantity used for production (in pieces) Reduction of con- sumption (in g/pc.) T
- tal consumption
reduction (in kg) Reduction of con- sumption (in T) Reduced material consumption due to Lighweight bottle reduction program* 34.25 233.57 342.66 61.37 0.8 3.7 3.7 0.28 42 811 420 92 610 866 92 610 866 219 172 913 34 249.136 77 857.1
Lightweighting Program:
we reduce material consumption thanks to lighter bottles
Sustainability Report 2019
[301-3]
Fuel growth through competitiveness & investment
We want to not only respond to global trends, but also set them. We are constantly working on innovative solutions that will allow us to improve our operations and minimize our impact on the environment. Our goal: Faster growth thanks to competitiveness and
- investments. We transform and introduce innovations and
digitization to our business to be able to respond to future challenges.
Expansion of the Logistics Center in Staniątki
In April 2019, Coca-Cola HBC Polska opened a logistics center with an area of 4,700 m2 at the production plant in Staniątki near Niepołomice (Lesser Poland region). The plant in Staniątki has been operating since 1993 and has over 180,000 m2. It has 5 production lines, which makes it possible to produce all Coca-Cola carbonated beverages on two PET lines as well as glass, can and BIB (Bag In Box) lines. It employs over 300 people and cooperates with approx. 4 thousand customers from the Lesser Poland region.
Electronic order system
In 2019, we implemented the electronic order system. The implementation improved our sales, allowed us to reduce the amount of fuel and paper used, and above all translated into a signifjcant increase in customer satisfaction. Read more: Coca-Cola HBC Poland with a new logistics centre
Electronic order system - the most important benefjts:
- 24/7 access,
- intuitive product ordering,
- clear range overview - product photos,
- the ability to check the availability of ordered products,
- information about the current special ofgers,
- purchase history,
- online invoice preview,
- dedicated application for CCH B2B Shop smartphones.
17
Sustainability Report 2019
See also: E-store
Acquisition of Costa Cofgee
In January 2019, The Coca-Cola Company acquired Costa Cofgee, a leading British cofgee producer known in markets around the world. The transaction was the company's response to the diverse needs of customers and consumers in various sales channels. Coca-Cola HBC has signed a separate agreement with Costa Cofgee regarding the distribution and sale of cofgee beans, cofgee capsules and offjce cofgee vending
- machines. Expanding the ofger with cofgee is consistent with
the vision of Coca-Cola HBC - as a leader in the non-alcoholic beverages market, we want to ofger products for every occasion and for any time of the day. In addition, the sale of cofgee is one of the fastest growing businesses related to the sale of beverages in terms of revenues and profjts. "The cofgee market in Poland is developing very dynamically and has enormous potential, because Poles are more and more willing to consume cofgee outside of home. This is the third largest market for Costa Cofgee, with a network of over 150 cafes. Already in June this year, thanks to the cooperation of Coca-Cola with Costa Cofgee, new ready-for-consumption products were available for sale. These products, in addition to cafes, will be available in approx. 650 Lagardere network points (incl. Inmedio, Relay, 1 Minute). And this is just the beginning of our path in the cofgee segment." Jaak Mikkel, General Director of Coca-Cola HBC Poland and Baltics
We support start-ups
Supporting the development of young companies creating unique solutions in the area of marketing, new technologies and sustainable development, in 2019 we joined the 3 edition
- f the acceleration program MIT Enterprise Forum CEE. As
part of the program, we are looking for start-ups that not only want to succeed and achieve profjts, but also whose activities can respond to the challenges of sustainable development
- f the modern world. Start-ups will receive assistance in
business development in Poland and a chance for pilot project implementation in the amount of up to PLN 200,000. The fjrst Coca-Cola Open Doors Day x MIT EF CEE meeting was held on December 13 at the headquarters of Coca-Cola HBC Polska in Warsaw. "The world today faces huge challenges such as the problem of packaging management, water resources and climate change. Being aware of the role that large companies like ours play in the economy and society, we want to be part of the solutions that respond to current challenges." Grzegorz Lis, Head of Marketing of Coca-Cola HBC Poland and Baltics See the invitation to the project
Refrigerator replacement
In 2019, we carried out a gradual replacement of our refrigerators, whose life cycle is coming to an end, with energy-saving models. In total, 6,587 devices were replaced, which allowed for the reduction of energy consumption by 12 524 376.4 MWh and reduction of CO2 emissions by 9 919 306.11 kg per year.
The innovative mobile game YEP
In addition to the Youth Empowered Program (YEP), a systemic educational initiative created for young non-working people, the YEP application was created - an educational game designed to help young people learn their key competences and enter the labor market. The game is a modern tool - it perfectly responds to contemporary trends, educating through entertainment and supporting the acquisition of competences in an innovative manner. More about the YEP program
18
Cultivate the potentcial of our people
We believe that success is only possible in a good and diverse team
- f motivated employees. That is why we base our corporate culture
- n clearly defjned values and support the development
- f employees.
We take responsibility for our actions. Compliance with the principles of corporate governance and ethics as well as counteracting corruption are of great importance to us.
We always do what is right, not just what is easy
[102-16], [103-1]: Compliance and anti-corruption
[102-17], [103-2], [103-3]: Compliance and counteracting corruption [102-16], [103-1]: Compliance and anti-corruption
Coca-Cola HBC Polska Code of Business Ethics
The document specifjes the company's expectations regarding the employees' actions in accordance with the values of Coca-Cola HBC Polska, applicable legal provisions and the highest industry standards. It discusses how relations with customers, suppliers and consumers, public offjcials and competitors should be conducted. The provisions of the Code regard, among others:
- care for the quality of products,
- health and safety at work,
- information protection,
- potential confmicts of interest,
- lack of acceptance of all forms of corruption and bribery.
Coca-Cola HBC Polska Anticorruption Code
The Code provides guidelines on how to avoid bribery or
- corruption. The requirements and procedures listed in it are
intended to ensure compliance of actions of all organizational units with the applicable legal provisions. See also: Anticorruption Code
Coca-Cola Poland Services Code of Conduct
The Code of Conduct is the main document regulating corporate governance issues at Coca-Cola Poland Services. It regulates many issues crucial for the company, including:
- protection of classifjed information,
- protection of company resources,
- reliability of kept documentation,
- counteracting money laundering,
- avoiding confmicts of interest,
- gift policy and transparency of relations,
- fair competition,
- counteracting corruption and bribery,
- respecting confjdentiality and not using inside information,
- respecting human rights,
- sense of responsibility for the surroundings.
The code of conduct is managed in an independent, objective and consistent manner. The Ethics and Compliance Committee consisting of senior managers is responsible for this. The Commission is supervised by: fjnancial director, legal advisor and Audit Commission in the Management Board. We have developed mechanisms to obtain advice and report violations in ethical and legal matters.
19
Sustainability Report 2019
Reports T
- tal reports
Reports divided into categories Fighting bribery and corruption Business and fjnancial documentation Confmict of interests Fair treatment of employees Other Inquiries - Requests for advice T
- tal number of inquiries - requests for advice
Number of reports Reports on ethical and legal issues and matters related to the integrity of the organization made via the Speak Up Line in 2019 13 1 3 3 5 1 254
Speak Up Line at Coca-Cola HBC Polska
People seeking information or advice on whether certain behaviors are ethical, legal and comply with the organizational principles, as well as people who want to report unethical behavior, can address an inquiry to a member of the legal department or COBC manager or complete company documents. Reporting violations of company codes can be made in a confjdential manner through a dedicated Speak Up Line. Reports can be made online or by phone. Coca-Cola companies have undertaken to protect employees against any repression that may result from the statement of objections.
EthicsLine at Coca-Cola Poland Services
Violations of adopted rules should be reported to superiors, local ethics specialists, to the Ethics and Compliance Offjce or via the EthicsLine website. The reporting person is guaranteed anonymity within the limits permitted by law and protected against potential retaliation. In 2019, 254 people asked for advice on ethical issues. 13 reports were received through the Speak Up Line. 92% of them were resolved, and 8% (1 report) was under review at the time of publication of this document. 7 out of the 13 cases reported were considered unfounded.
20
Cultivate the potentcial of our people
We invest in building the best teams in the industry
We believe in our people and with passion we look after their growth with passion. We cooperate to release a unique potential of difgerent teams. The ofger of the developmental programs and trainings adjusted to the needs allows for us to accelerate the development of competences
- f employees, discover their skills, raise ambitions and
increase the satisfaction level from work. Sex Women Men Employment category Higher level stafg Medium level stafg Specialists Other employees
*Average number of training hours falling for the employee was calculated as a quotient of total number of training hours, which was participated by the employees and total number of employeesNumber of training hours in a year falling for the employee by employment structure * (in h) 30.10 69.31 42.07 57.51 35.34 179.30
Program of Main Principles for Suppliers
We also manage ethical issues in our supply chain. We want
- ur direct suppliers to be guided by values that are close to
- us. T
- this end, we formulated the Program of Main Principles
for Suppliers, which lists the values signifjcant for Coca-Cola HBC Polska and required by our company from suppliers. Our suppliers are obliged to confjrm that their management systems and practice of operational activities guarantee compliance with our principles. In addition, as part of strategic purchases, we are obliged to cooperate with suppliers certifjed by Ecovadis. Our company reserves the right to audit the supplier with the support of an independent entity, as well as the right to cancel contracts with a supplier who cannot ensure compliance with the principles. The program of Main Principles for Suppliers also contains an address to which the supplier can report any ethical irregularities occurring in the course of cooperation with us. z nami. The number of confjrmed cases of corruption in the reporting period was 0. In 2019, 1 notifjcation regarding corrupt behavior was submitted, via Speak Up Line, to the company. As at the date of publication of this report, an inquiry was underway. In the reporting period, there were no public proceedings against the
- rganization or its employees regarding corruption.
Every two years, every employee of Coca-Cola HBC Polska, and every new employee at the beginning of their work, undergoes training on the Code of Business Conduct and Anticorruption
- Policy. Employees of Coca-Cola Poland Services undergo
refresher training focused on the selected aspect of ethics once a year. As a result, 100% of our crew has up-to-date training.
Ethics and Compliance Week
Ethics and Compliance Week is an initiative aimed at developing knowledge of ethics, human rights and compliance principles regarding compliance with legal regulations and functioning in accordance with applicable standards in order to protect reputation and avoid the risk of fjnancial losses among Coca-Cola HBC Polska employees. This is a program
- f educational activities combined with a knowledge service ,
dedicated to ethical issues and compliance principles. Our development programs cover the employees on difgerent posts.
ODP – Development plan for the Operator
The development plan for the Operator is the program the purpose being to prepare the new employees to fulfjll
- perational functions and develop competences of the
employees with longer seniority. The program consists of three levels each of them being included in two areas. The fjrst level is
- bligatory for each operator. Another level, for a technician,
is recommended for the employees with the seniority above two years.
21
Program ODP in numbers:
- 375 production workers and 90 employees for quality
assurance department covered with the program,
- 19 certifjed people in Poland in 2019,
- 290 certifjed employees from the beginning of the
program’s existence.
[205-3] [205-2] [103-1], [103-2], [103-3]: Employment and development [404-1] [404-2]
Sustainability Report 2019
Fast Forward
Fast Forward consists of three developmental programs in Coca-Cola HBC:
- Self2Others,
- Others2Managers,
- Managers2Function.
These programs aim:
- to maintain “talents”, i.e. recognize the employees with
high potential and assure for them clear possibilities of development in the company, plan their paths of career and build engagement,
- to build the succession, namely a group of successors of
the most important managerial posts in the organization and fulfjlling important posts with "talents”, namely the persons prepared to cover the managerial roles,
- to prepare to change the roles, i.e. develop proper approach,
independence, chain of contacts, and defjned skills in order to assure efgective preparation for the employee with high potential for promotion and shorten the time needed to achieve expected results after that change. Coca-Cola HBC as the employer is the source of inspiration and possibility of constant personal and professional growth. We create developmental programs which concentrate not
- nly on raising the leadership abilities of the sales skills but also
ensuring responsible growth environment, allowing to release a potential for further development of career. Due to that we have many examples of careers commencing from the post of younger specialist for market development, in which the next stages are the positions of higher level managers, directors and members of the managing team and even general director. Liza Shybanova, HR director for Poland and Baltics in Coca-Cola HBC
22
Cultivate the potentcial of our people
Work with talents 70:20:10
In work with talents Coca-Cola HBC Polska follows the 70:20:10 rule where:
- 70% constitute the practical tasks connected with work
(conducting the project, taking over the obligations of the superior),
- 20% is learning from others (mentoring meetings, workshop
sessions with other talents),
- and 10% are formal trainings (an ability to manage the projects,
communication, afgecting the infmuence, an ability for self- presentation, etc.).
Coca-Cola University
The workers of Coca-Cola Poland Services have the access to a rich ofger ofger of direct and online trainings within Coca-Cola University, namely extended training platform. The Coca-Cola Company started also cooperation with LinkedIn Learning, due to which all employees worldwide have the access to a wide assortment of over 5000 online trainings available in 7 languages. The Coca-Cola HBC Polska employees can use the e-learning Helo platform, in which there are almost 2500 training resources available in 22 languages.
Mentoring
Our company is concentrated on the comprehensive development of human resources. It covers, i.a. the managerial program for the Coca-Cola Experience students. The program allows us to share knowledge and experience with young people entering the job market. Its participants may count on professional assist of the experts and managers, supporting in acquiring the skills necessary for the future leaders.
Employee volunteer work
The employee development in Coca-Cola means not only trainings and courses – but also supporting non-professional
- growth. We makes sure that our employees constitute a specifjc
community and create an added value for the surrounding. We support the employee volunteer work; stock, project and competence (e.g. Youth Empowered Program). Read also Our employees get involved for the local communities All employees are subject to regular assessments of work quality and reviews of professional career development.
We create a working environment, in which employees feel respected
Our goal: 50 percent of managerial posts are held by women till 2025.
Respecting human rights and diversity
…these are important features of a well-operating organization. In the international organization being Coca-Cola, without equality and diversity, it is diffjcult to image efgective work. In diversity we perceive our strength and all main policies of Coca-Cola refer to the issue of respecting the human rights. Policy of human rights in Coca-Cola The document contains the main guidelines regarding the perception of human rights in Coca-Cola. It discusses such issues as:
- respecting human rights,
- involving the community and stakeholders ,
- diversity and integration,
- freedom of association and collective agreements,
- safety and good wellbeing in the workplace,
- preventing forced work,
- counteracting human traffjcking and the hiring of minors,
- working hours, earnings and benefjts,
- right to land and water resources,
- healthy lifestyle.
In the document also contact channels were indicated and channels for reporting non-conformities. Details here:
23
[404-3] [103-1], [103-2], [103-3]: Variety and counteracting discrimination
Sustainability Report 2019
Diversity Chart
In May 2018, Coca-Cola HBC Polska signed the Diversity Chart. Diversity Chart – created by the Responsible Business Forum – is written declaration of employers, who undertake to introduce a discrimination prohibition at the workplace and undertake the activities for creating and promotion of diversity and express readiness of the organization to involve of all female and male employees and business partners into these activities. This is a public obligation to promote the policy of equal treatment and managing diversity in the workplace. The Diversity Chart has already been signed by 275
- rganizations operating in Poland.
More on Diversity Card
Empowering women
Along with the Sukces Pisany Szminką Foundation Coca-Cola gets involved in increasing competitiveness of women on job market, leveling chances and reducing disproportions. Since 2016 there has been program of professional activization, called Sukces TO JA. Read also
Equal and fair treatment
Transparent system of assessment and awarding The employees of our companies are subject to job
- assessment. Those employed in Coca-Cola HBC Polska
annually express themselves in the employee examination My
- Voice. In the examination, the following issues are tackled, i.a.
work environment, trust and leadership. In Coca-Cola Poland Services an on-going assessment is conducted, so called Performance Enablement. Our policy of remunerations is conducted based on competences and skills of employees, as well as the labor market laws. In 2019 in the Coca-Cola companies in Poland no confjrmed cases of discrimination were recorded.
Trade unions
The compliance with human rights is connected with respecting the rights of employees to strike and to associate in trade
- unions. In Coca-Cola HBC Polska there is an employee council
- perating and three trade union organizations with which
a dialogue is connected – also informal.
24
Cultivate the potentcial of our people
Diversity by sex Women Men Diversity by age Up to 30 years 30-50 years Above 50 years The percentage in managerial bodies in the diversity dimensions below The composition of the supervisory bodies and employee stafg in the division into categories of employees by sex, age, membership in the minorities and other diversity indices. 88 180 19 229 20 Sex Women Men Age Up to 30 years 30-50 years Above 50 years T
- p mana-
gement Medium manage- ment Specialists Other em- ployees Percentage of employees in the diversity dimensions below 21 29 2 46 2 81 175 6 72 3 297 468 192 471 102 149 593 213 485 44
[405-1] [406-1]
[103-1], [103-2], [103-3]: Health and safety
Group dismissals
In the period from October 2019 till January 2020 the process
- f group dismissals was conducted in the organization. The
process involved the social side: employee council of Coca-Cola HBC and trade unions. Reasons for group dismissals:
- the necessity to simplify the organizational structure and
existing processes after merger of the Polish and Baltic
- rganizational units into one business unit Coca-Cola HBC;
- seeking to improve the efgectiveness of the existing business
model by means of obtaining the synergy efgect;
- the need to raise fjnancial efgectiveness by means of improving
the operational model of the company, including elimination of the unnecessary processes and to improve existing ones by means of centralization and integration,
- high competition on the beverage market.
For the employees dismissed, Coca-Cola HBC ofgered packages and support exceeding the legal requirements. The whole process of dismissals was conducted in accordance with the principles of group dismissals. The selection of employees qualifjed for dismissal from work took place with the application of objective and adequate criteria. The conditions for dismissals were established in cooperation with the social side – with the Employee council (CCHBC) and Trade Unions – and were included in the agreement concerning the process.
OHS is the basis for the wellbeing
- f the employees and the company
Our goal: reducing the accident index by 50 percent and the lack of fatal victims in accident at works.
Regulations in OHS
The policy in the scope of OHS of Coca-Cola HBC Polska
- bliges us to develop and use efgective systems, standards and
procedures of OHS adequate to the risk connected with the business activities. See Also: Polityka BHP T
- the HSE principles also the Policy of sustained operational
development of our organization. See Also: Policy of sustained operational development of our
- rganization
The work in Coca-Cola Poland Services is an offjce type work which makes the risk level relatively low. A broader range of risks may occur in Coca-Cola HBC Polska, in the areas connected with production and logistics. For this reason, in Coca-Cola HBC Polska additional activities are undertaken with regard to OHS which refmect the needs of the production facilities and distribution centers. Managing health and safety at work in Coca-Cola HBC Polska is in accordance with:
- Occupational health and safety policy,
- Policy of Safe Management of Car Fleet,
- Procedures of the system consistent with the OHSAS 18001
standard. In our facilities in Poland the OHSAS 18001 standard was introduced. OHSAS (Occupational health and safety management systems – Specifjcation) is the specifjcation being subject to International Normalization Organization ISO describing the system of OHS management, developed by certifying units from difgerent countries and by the national normalization institutions. The 18001 standard is strictly connected the ISO 14001 environment management system, especially in the area of counteracting and proceeding in case of failures and catastrophes. The OHSAS standard is not required by the Polish law, however our company decided to introduce it for assuring the highest work safety standards. OHSAS was implemented in the facilities of Coca-Cola in Radzymin, Staniątki and Tylicz. The unit responsible for managing work safety in Coca-Cola HBC is OHS manager responsible for Poland and Baltic countries.
25
[403-6] [403-3]
Sustainability Report 2019
Except for strcict compliance with the regulations regarding OHS we conduct we also conduct preventive
- actions. Here are some of them:
- Black Point boards installed in these places in the
facility, in which an accident happened,
- The boards informing about the number of days from
the last accident and on the highest accident-free number of days so far installed before the entries into the facilities
- Program promoting safety Walk The Talk,
- A cycle of articles devoted to OHS in the brand
magazine "Family Magazine” ,
- The site devoted to OHS in the company Intranet
containing not only good practices but also training materials connected with OHS,
- Preventive Skoda AutoLab trainings for the drivers
classifjed as medium and high risk,
- Meetings with drivers,
- Equipping company cars with a warning system in the
situation of failing to keep suffjciently safe distance from another vehicle on the road. Wild animal repeller ultrasonic signal was installed in 2019 in about 60% of company cars. These were passive repellers acting only during driving. The initial tests brought promising results in the form of reduced number
- f accidents caused by the animals.
The process of risk assessment and threat identifjcation
Risk analysis In Coca-Cola HBC on a regular basis once a year an analysis
- f the professional risk assessment is conducted for all
- jobs. In the process, the representatives of employees are
involved, superiors and qualifjed OHS stafg. The results of the professional risk assessment are discussed during the review
- f the systems of the OHS management implemented in each
production facility and based on requirements of the ISO 45001
- standard. In the functions which have no management system
implemented, the results of the professional risk assessment are analyzed on a current basis on meetings conducted every month regarding results of work safety. Once a year the management board of Coca-Cola HBC Polska is informed on groups of the activities undertaken, which result, i.a. from the analysis of the professional risk assessment. Threat identifjcation In Coca-Cola HBC the threat identifjcation Near Miss program was implemented. Each employee may report a threat by means
- f electronic database and then to each report the plan of action
is ascribed. In 2019 in Poland there were 2543 threats reported. In case of 84% reports, action in response to the report was undertaken. Reporting and analysis of reasons Each employee has the obligation to report accidents and potential accident events. The accident team defjnes the reasons for a given event. The remaining units are informed both on the event and on its reasons. In the next stage, delete preventive actions are implemented aiming at eliminating a risk for the similar event that may occur in other departments. In the event when the work constitutes a direct threat for health or life, the employee has the obligation to withhold from its performing. All employees are informed about such an
- bligation.
26
Pielęgnowanie potencjału pracowników
Preventive actions
[403-2] [403-7]
Cultivate the potentcial of our people
Your idea for safety
In 2019 during the annual review of the risk analysis at the work posts, Coca-Cola HBC Polska announced a competition for the workers, called "T ake risk in your hands – Your idea for safety”. The participants of the competition were to express themselves on three topics regarding directly the held position and the threats connected therewith. All answers in the competition were analyzed in detail and each idea and report obtained a system status and after further review or any changes they were implemented or await to be implemented. Benefjts from the competition:
- Paying attention to the basic threats and risks – to answer
the questions, the employees had to to become thoroughly familiar with the risk assessment on their post;
- Refmex and searching for non-identifjed threats – the
employees analyzed their posts in searching for actual, non- identifjed threats so far;
- Concentrating on the processes generating the highest risk
– the employees ascribed their attention to the threats already identifjed;
- Refreshing the risk assessment – comparing actual terms
work with the threats indicated in risk analysis;
- Involvement in the process of developing new solutions
used for safety;
- Feeling of making a change - the employees became co-
authors and owners of the solutions applied on their posts;
- The information on the knowledge regarding the
identifjcation and risk assessment and perceiving the threats by the employees. Staniątki Warszawa (Annopol) Tylicz Radzymin
*As of 31 December
2018 2019 Number of days without accident at work in the facilities of Coca-Cola HBC Polska* 2603 2523 302 120 274 2888 258 106
27
Sustainability Report 2019
The efgectiveness of activities in the area of OHS is refmected in reduction of the number of accidents. In 2019, in Coca-Cola HBC Polska we recorded 5 accidents at work. For comparison, in 2018 there were as many as 8 of them. In Coca-Cola HBC no occupational diseases were noted. Number of fatal victims as a result of injuries connected with work Mortality ratio as a result of injuries connected with work Number of serious injuries connected with work (excluding fatal victims ) Ratio of serious injuries connected with work (excluding the fatal victims) Number of injuries connected with work Ratio of injuries connected with work Main types of injuries connected with work For all employees who are not the employees but whose work and/or workplace is controlled by the organization Number of fatal victims as a result of injuries connected with work Mortality ratio as a result of injuries connected with work Number of serious injuries connected with work (excluding fatal victims) Ratio of serious injuries connected with work (excluding fatal victims) Number of injuries connected with work Ratio of injuries connected with work Main types of injuries connected with work Number of hours worked
* Ratios were calculated on the basis of 100 employees
The ratio of injuries connected with work Number of accidents at work per 100 employed 5 0,33 Finger injuries 1 n/a Finger injuries n/a 2004 2.38 2014 0.76 2017 0.43 2018 0.44 2019 0.33
[403-9] [403-10]
28
Cultivate the potentcial of our people
Working conditions and benefjts
We assure decent working and employment conditions. All full-time employees of the Coca-Cola system in Poland, irrespective of the working basis, on which they are employed, have at the their disposal the following additional benefjts:
- health care,
- life insurance,
- insurance in case of permanent detriment to health,
- parental leave,
- pension severance pay.
We value our employees and take care of them
29
[401-2]
Sustainability Report 2019
30
Cultivate the potentcial of our people
Coca-Cola Poland Services
Since 1 January 2019, Coca-Cola Poland Services launched a platform where each employee interested may manage available benefjts efgectively and easily. The works over the platform were conducted for a signifjcant part of 2018 and during their performance the company analyzed, i.e. the benefjts available on the market and compared its ofger with the proposals of other employers. The employees of Coca-Cola Poland Services have at their disposal:
- Employee Pension Program,
- Cards charged every month which can be allocated for lunch at
work or grocery shopping,
- Life insurance with global range,
- Medical insurance in which the employer covers the costs for
extending the benefjts for the whole family,
- Sport cards (option of additional purchase for life partners and
children),
- Virgin Pulse – a program containing elements of gamifjcation
and promoting activity due to which the company integrates the employees and builds a community. The points for physical activity may be replaced for purchase vouchers,
- Celebrating You – the remuneration and celebrating system for
the duration of employment allowing to thank the employees with a longer seniority award a badge to them and express recognition as well as grant points for seniority exchangeable for vouchers,
- Anonymous support program for employees and their families
that works like a hotline through which the employees obtain legal or psychological advice, or other help necessary in diffjcult life situations,
- Fruit snacks on Tuesdays and Thursdays.
Coca-Cola HBC Poland
Employees of Coca-Cola HBC Poland have at their disposal:
- private medical care with the promotional pro-healthy
campaigns: Days for Health, advice on ergonomics of work post, dietetic advice, fmu vaccinations, promotional ofgers for medical services – e.g. dental discounts (teams trained for providing fjrst pre-medical aid are additionally vaccinated against hepatitis),
- insurance against consequences of unfortunate accidents,
- possibility of benefjcial life insurance with an option to extend
for the family members,
- insurance for managers,
- a choice of solutions from he wide range of of OpenBenefjt
(e.g. tickets to cinema or theatre, discount vouchers, sport cards),
- warm beverages and Coca-Cola products without limitation in
the offjce,
- product allotment for families,
- attractive ofger of employee purchases,
- fruit snacks on Wednesdays.
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Sustainability Report 2019
T
- tal number of employees entitled to parental leave in the reported period *
Women Men T
- tal number of persons who used parental leave in the reported period
Women Men T
- tal number of employees who returned to work after parental leave, in the reported period
Women Men T
- tal number of employees who returned to work after parental leave and after 12 months from the return
they were still employed in the organization Women Men Ratio of return to work of the employees who used the parental leave Women Men Ratio of keeping the employees who used parental leave Women Men
* Parental leave covers both maternity and parental leave. It covers the persons who completed the leave in 2018 and as of 31.12.2019 were still employed; it does not cover the persons who completed the leave in 2019
Parental leaves 550 1284 31 61 59 2 30* 30 82 100 48* 100
We consciously build our brand as the employer
- f choice
Brand Opener 2019 In 2019 we implemented an initiative called Brand Opener directed to the students for whom the event was an opportunity to obtain practical, content-related knowledge by means
- f bringing closer the everyday life in a company operating
in the FMCG sector. This manner of getting to know the company could be an inspiration for young people to make regarding and brave decisions concerning personal and professional development. For our company Brand Opener was an opportunity to establish cooperation with the academic environment, obtain candidates for internship and see the point
- f view of young people, gain creative ideas of the students
regarding our business and to promote the Coca-Cola HBC brand as an employer of choice and “the university of business”.
[401-3]
32
Cultivate the potentcial of our people
T
- tal number of new employees hired in the
- rganization in the reported period, including in division into:
Sex Women Men Age below 30 years 30-50 years above 50 years The ratio of new employees hired in the organization in the reported period, including in division into: Sex Women Men Age below 30 years 30-50 years above 50 years T
- tal number of employees who left the organization in the
reported period*,including in division into: Sex Women Men Age below 30 years 30-50 years above 50 years Ratio of employee rotation in the reported period including in division into: Sex Women Men Age below 30 years 30-50 years above 50 years 512 182 330 262 243 7 0.28 0.1 0.18 0.14 0.13 0.01 313 117 196 178 131 4 0.17 0.06 0,11 0,1 0.07 0.002 Total number and percent of new employees hired and total number of leaves in the reporting period
Brand Opener 2019:
- lectures in series of REDstorm: Leader talks were conducted
by the members of the Managing T eam, with a separated part for asking questions and free conversations,
- workshops at universities conducted by managers from our
company,
- competition for students consisting of the main task and four
smaller tasks,
- three-day fjnal consisting of the workshops, consultations with
mentors and presentation of results before the members of the Managing T eam,
- managing a Facebook page dedicated to competition.
Brand Opener 2019 in numbers:
- Over 900 students – participants of live events,
- 13 events in difgerent places of the country (7 workshops and
5 lectures),
- 150 creative solutions.
RedStorm – Leader Talks
In 2019 our company organized a cycle of meetings of the managing team and the General Director of Coca-Cola HBC with the students of Warsaw schools. The initiative was the response to expectations of young people, who wanted to have a possibility of conversations with the representatives
- f managing stafg of our company and to become familiar
with the career paths from the less formal side. The events aimed at bringing the FMCG sector closer to the students, providing content-related knowledge and inspiring to make brave decisions regarding development of career by means of showing true stories of the people standing behind one of the most recognizable brands in the world.
[401-1]
33
Sustainability Report 2019
They appreciated us
Best Quality Employer 2019 for Coca-Cola HBC Poland Coca-Cola HBC Polska obtained the Best Quality Employer 2019 award. The Jury of the competition appreciated us for safe and stable working environment and conditions favorable for the development of employees. Friendly Workplace 2019 for Coca-Cola HBC Poland The Marka Pracodawcy Portal awarded to Coca-Cola HBC Polska the title of Friendly Workplace 2019. We obtained one
- f the best results in voting of the editorial teams due to the
highest grades in all categories analyzed. Top Employer Polska 2019 dla Coca-Cola Poland Services Awarding the title of the best employer to Coca-Cola Poland Services was preceded by a thorough analysis of the company in the scope of the employee policy. The following aspects were assessed, i.a. activities in the area of human resources management with reference to the transparency and ethics.
34
By building lasting partnerships we can do more
We involve our stakeholders in a variety of ways:
- We conduct a regular dialogue with stakeholders.
- We get involved jointly with local communities
for the environment.
- We activise youth and women.
- We cooperate with many organizations to strengthen the
industry and cross-sector relations.
Earn our licence to operate
35
Sustainability Report 2019
The stakeholders of the Coca-Cola Company in Poland:
- Critical employees (full-time employees, trade unions),
signifjcant: potential employees; associations of students, recruitment companies, companies employing for Coca-Cola (outsourcing), contract employees, former employees, local Job Agencies;
- Administration, regulators and sector organizations (critical:
State Sanitary Inspection (Sanepid), State Labor Inspection – PIP); signifjcant: Ministry of Health, Ministry of Environment, Ministry of Sport and T
- urism, Ministry of National
Education, Ministry of Education and Higher Education, National Institute of Public Health, State Institute of Hygiene (PZH), Voivode Inspector Offjce of Trade Inspection, Council of Advertisement Ethics, Polish Federation of Food Manufacturers, Association of Employers, Association of RP Employers, Offjce of Competition and Consumer Protection (UOKiK), spokesmen of consumers, so called infmuencers, members of parliament, the Seym commissions, European Commission, offjce of Prime Minister, professionals from health sector, UNESDA, ISA;
- Community and local communities (critical: media, Sukces
Pisany Szminką Foundation; signifjcant: local self-government administration, local residents, secondary and higher schools,
- ther non-governmental organizations, e.g. charity);
- Customers and the market (critical: consumers, customers
– shopping chains, key suppliers of raw minerals (e.g. sugar plants), suppliers of packaging; signifjcant; customers – local shops, customers – hotels, restaurants and cafes (gastronomy channel), advisory companies, other suppliers, organizations promoting health nutrition);
- Capital market (critical: strategic stockholders);
- Natural environment (critical: Voivode Inspector of
Environment Protection, Rekopol Organization of Packaging Recyling, Association of Employers of Packaging Industry and Packaging Products, EKO-PAK, Greenpeace); signifjcant: recyclers, Program of United Nations for Environment (UNEP)/ GRID Warszawa, Nasza Ziemia Foundation, other ecological associations. We want to conduct business in a proper manner. This motivates us for the dialogue with stakeholders and search for new, better
- solutions. We conduct a dialogue with particular groups of
- stockholders. Form and frequency of the dialogue depend on
specifjcs of a given group, force of impact, scale of interest etc. We conduct direct meetings and market research. We are a member of sector organizations. Dialogue with stakeholders is conducted by us during difgerent events organized by our companies, sector and business organizations or by our customers and suppliers. The Platform of inspiration and knowledge exchange with employees was the Tydzień Zdrowia i Bezpieczeństwa (Week of Health and Safety) organized in Coca- Cola HBC Polska. The example of involvement of stockholders is also cooperation with some non-governmental organizations with which we realize programs important for the community.
Membership in organizations
Our companies belong to important organizations
- perating on the Polish market.
Coca-Cola Poland Services:
- ·Polish Federation of Food Industry Union of Employers,
- Association of Entrepreneurs and Employers,
- American Chamber of Commerce in Poland,
- Union of Associations Advertising Council,
- Responsible Business Forum
Coca-Cola HBC Poland:
- Polish Federation of Food Industry Union of Employers,
- Association of Employers of Sector of Packaging and Products
in packages EKO-PAK,
- Rekopol Organizacja Odzysku Opakowań SA,
- Responsible Business Forum ,
- Employers of the Republic of Poland.
[102-40] [102-13] [102-42] [102-43]
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Voluntarily accepted declarations and codes
Coca-Cola Poland Services:
- Sustainable Development Goals – goal 5 and 8. Within the
frames of 2030 Agenda we undertook to activize 100 thousand
- women. As of the end of 2018 we achieved the result of 200
thousand,
- EU Pledge (responsible marketing),
- Liabilities of UNESDA regarding reduction of calories in
portfolio (Calorie Reduction Pledge),
- Evolved Nutrition Labeling,
- Letter of intent for optimization of the energetic value and
composition of food products in Poland (by means of signatory, i.e. Polish Federation of Food Industry Union of Employers). In its activity, Coca-Cola HBC Polska is guided by the principles and guidelines of sustained development on the basis of:
- Sustainable Development Goals: goal 6 and goal 12.
As part of the 2030 Agenda, we have committed ourselves to reducing the total water consumption in production processes and reducing the consumption of PET raw material. Read also
- Greenhouse Gas Protocol,
- European Water Stewardship (EWS),
- Liabilities of UNESDA concerning reduction of calories in
portfolio (Calorie Reduction Pledge),
- Liabilities of EU Pledge, (responsible marketing),
- Letter of intent for optimization of the energetic value and
composition of food products in Poland (by means of signatory, i.e. Polish Federation of Food Industry Union of Employers). All production plants of Coca-Cola HBC Polska obtained golden certifjcate of managing water resources issued by European Water Stewardship.
We believe that a World Without Waste is possible
World Without Waste ambition
In 2018, Coca-Cola inaugurated the global ambition World Without Waste. As part of the program, the Coca-Cola system undertook to achieve the following goals by 2030:
- 1. More collected waste. Aid in collection and recycling of the
equivalent of 100% of our packaging, which goes directly to the consumers.
- 2. All our packageswill be recyclable in 100%.
- 3. More PET bottles from recycling. 50% of all PET bottles
will come from PET material from recycling and/or renewable materials.
Program Act with imPETus
The program, commenced as early as in 2018 involved 4 largest beverage companies in Poland for the voluntary investment in collection and recycling of PET packaging as well as in educational campaign for consumers. It was implemented in nearly 1000 Polish communes by means of the largest recycling
- rganization on the market in Poland, the Rekopol company.
The activities undertaken afgected raising the collection of PET packages in Poland by over 10 percent. Jointly with our business partners, social organizations and
- ther stakeholders we undertake a number of initiatives the
purpose being to increase the level of collection and PET
- recycling. 60 percent of our packages, which went directly to
consumers was collected and transferred for recycling. "We want to be an active partner in searching for the best and most efgective solutions for the problems of the modern world. As the problems are complex enough that not a one entity, even the strongest one will tackle by itself. T
- day, as never before,
business needs broad coalitions of difgerent entities and sectors – involvement of all those who care for better tomorrow." Katarzyna Borucka, Public Afgairs and Communication Director, Coca-Cola HBC Poland and Baltics
[102-12]
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Sustainability Report 2019
Educational campaign World Without Waste
Within the campaign realized with the Nasza Ziemia Foundation, 51 communes in Poland possessing up to 50 thousand of residents obtained especially designed containers for the collection of plastic waste. The containers were produced from plastics coming from recycling. On them the educational icon-graphics were placed and the information on items of everyday use which may be obtained from processed plastics. What is important the containers were allocated for the public space, stops, parks, recreational places, allowing for segregation
- f waste in those places. So far, the collection from these bins
amounted to over 200 tons of plastic, metal and multi-material waste.
Recycle machines in Warsaw
In July 2019, due to cooperation of the Coca-Cola system with Capital City of Warsaw and Nasza Ziemia Foundation, in two locations in Warsaw, the fjrst recycling machines were installed for selective collection of package waste. Collected glass, plastic and aluminum undergo repeated processing and those who return them obtain eco-points which may be exchanged for discounts of the campaign partners. At the moment up to 10 machines located in difgerent districts can be used to drop plastic PET bottles, glass bottles and aluminum cans.
Ambassadors of World Without Waste
The employees of the Coca-Cola systems feel as ambassadors
- f World Without Waste. They initiate and get involved in
numerous environmental initiatives as volunteers. Read more on employee volunteer work
Social campaign #NEVERSETTLE
In May 2019 in Poland the global social campaign of Coca-Cola #NEVERSETTLE was conducted, under the title #WCIĄŻZMIENIAMY. As part of the campaign, the company shows in what way it is responsible for environmental challenges, such as package waste and protection of water resources as well as social challenges connected with demography and barriers on the job market. We do not have an answer for everything, but we are still searching for new solutions. We do not stop, we act.
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"As a global manufacturer of beverages we constantly search for solutions to the problems the modern world faces. n accordance with our logo, we #NEVERSETTLE to change the world, in which we live – so that it becomes a better place” .
Anna Solarek, Public Afgairs and Communications Director
- f Coca-Cola Poland Services
See more on campaign #NEVERSETTLE
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Sustainability Report 2019
We care for minimizing our impact
- n the environment
Care for environment is embedded into the strategy of our company
The issues of environmental responsibility are permanently included in the policy of our company. We take care for the environment, i.a. by means of complying with provisions and
- ur internal regulations including:
- Policy of operational sustained development
Our policy, built on three pillars, defjnes the principles of
- peration concerning environment, quality and OHS.
- Environmental policy
We conduct activities in a responsible manner, with due care, in particular in the areas of impact on the natural environment and sustained development.
- Policy in the scope of water resources protection
We seek to limit our infmuence on water resources and we support the initiatives for the protection of these resources in the communities in which we operate.
We reduce emissions and we manage water resources in a responsible manner
Reduction of emissions
- 1. Lowering the direct emission of carbon dioxide by 30%.
- 2. Lowering the emission in shops of our customers; 50% of
fridges in shops of our customers will be of energy-saving.
- 3. More renewable energy. 50% of the energy used in our
plants will come from renewable and pure sources.
- 4. 100% of the whole electricity used in our factories in EU and
Switzerland will come from renewable and pure sources.
Lower water consumption and responsible management of water resources
- 5. Reduction of water consumption in the regions threatened
with water defjcit. Reduction of water consumption in plants located in the areas threatened with water defjcit 20%.
- 6. 100% of water availability in the regions threatened with a
- defjcit. The aid in guaranteeing availability of water for all local
communities in the areas threatened with water defjcit.
Our environmental goals in Poland
Water (in l/ l of product) Energy (in MJ /l of products) Amount of waste generated (in g/l of product) Recyclable waste (in perc.) Waste transferred for environment (in g/l product) Number of near loss reported (in pcs.) CO2 (in g CO2/l)*
* covers emissions in scope 1 and scope 2
1.78 0.34 5.50 99.79 0.011 784 37.45 1.78 0.34 5.53 99.60 0.02 663 44.42 1.77 0.33 5.78 99.80 0.012 780 37.40 Goals 2020 Assumptions Achievements Goals 2019
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We use water resources in a responsible manner
Our goals: Reduction of water consumption in plants threatened with water defjcit by 20 perc., aid in guaranteeing water availability for all local communities in the regions threatened with water defjcit. Sugar Concentrate+ juice PET bottles Plastic (caps) Steel Polyethylene (labels) Glass Aluminium Paper (labels) Cardboard Wood (pallets) Polyethylene (foil) Sum of below HCl H2SO4 NaOH NaOCl Others T Not applicable N N N N N N T T T N Raw minerals Packaging materials Chemicals 77.77 9.57 25.60 2.02 0.11 0.50 19.79 5.55 0.04 1.97 1.84 2.84 0.93 90 088 188 11 088 877 29 656 045 2 336 833 130 953 583 630 22 919 639 6 427 107 44 316 2 284 301 2 129 971 3 287 626 1 079 893 87 786 445 16 049 082 26 188 887 2 408 460 197 906 420 912 6 029 875 2 854 985 19 801 3 138 001 1 243 475 3 346 853 1 124 342 17 135 365 348 901 21 155 618 904 76.29 13.95 22.76 2.09 0.17 0.37 5.24 2.48 0.02 2.73 1.08 2.91 0.98 Raw materials and materials Amount (in kg) Amount (in kg) Amount in 1L of product (in g) Amount in 1L of product (in g) Renewable raw materials 2019 2018
Consumption of raw minerals in 2019
1963969 82709 Surface waters Ground waters Sea waters Production waters (obtained as a result of excavating, processing or using any other raw) Water obtained from indirect source (e.g. local water system network) Total collection of water by the organization with division into source (in mega liters)
[301-1] [103-1], [103-2], [103-3]: Water and sewage [303-3]
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Sustainability Report 2019
We comply with international standards in the area of protection of water resources. All production facilities in Poland implemented European certifjcate of water resources by the guidelines of the European Water Stewardship (EWS). Every year we conduct a supervision audit, and in cycle of 3 years also a re-certifjcation audit.
Systematically we reduce water consumption per 1 L of beverage produced produced.
Water consumption per 1 l of beverage:
- 2010 - 2.04 l of water per 1L beverage,
- 2019 - 1.78 l of water per 1L beverage.
Each of three production plants of Coca-Cola HBC in Poland has the program of water resources protection implemented. In Radzymin we installed a special fjlter allowing for restoring the water from washing the installation in whole and in the facility in Staniątki we made changes in the process of can cleaning – we replaced a water washer with a washer using ionized air, which provided signifjcant savings. We also recycle water there in 75% from cleaning PET bottles, which allows for savings of 25 thousand m3 of water per year. In our production facility in Radzymin we implemented a project
- f Water recycling from the concentrate after nanofjltration, the
cost of which was PLN 1.5 million. Earlier, the concentrate from nanofjltration was completely discharged to water treatment
- facility. There is 120 thousand m3 of waste generated per year..
A new RO unit (reverse osmosis), to which the concentrate is directed, ensures 50% of recycling from this volume. It means savings of 60 thousand m3 of water per annum. Due to responsible water extraction and using closed circulation in Tylicz (repeated usage of extracted water for process purposes, namely e.g. for internal washing and machine cooling) every day we save as much as from 50 up to even 120 thousand
- f liters.
More on this topic: Surface waters Water obtained from indirect source (e.g. local water sewage system) and indication of what part part of the value was transferred to other organizations (if applicable) fresh water (<1000mg/L of all substances dissolved (TDS)) Surface waters 957 355 36460 9740 Total water discharged (sum of waste, consumed water and unused water) in mega liters, in all locations due to the target place of discharge, if applicable: Total discharged water (sum of sewage, consumed water and unused water) in mega liters with division into: 2 046 678 000 2 033 637 530 Total consumption of water (in L) 2019 2018
[303-5] [303-4]
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Electricity Propane or LPG Natural gas LFO (Light Fuel Oil) Electricity Steam (CHP) Hot water (CHP) 138 713 523 7 425 950 108 524 611 354 510 108 434 989 5 817 600 1 348 900 Total consumption of energy from non-renewable sources with division into raw minerals from which it was generated (in MJ) Total consumption of energy from renewable sources with division into minerals, from which it was generated (in MJ) 0.34 0.36 Consumption of energy per product unit (in MJ/L of product) 2019 2018
We raise energy efgectiveness and limit the energy consumption
Our goal: Reduction of direct emission of carbon dioxide in
- ur activity by 30% and reduction of emission in activity of
- ur customers by 50% up to 2025.
Energy from renewable sources
We purchase energy from renewable sources. Nearly 50%
- f electricity used by us in 2019 came from renewable sources
- f energy.
Installation of heat recycling from treated waste
In cooperation with the Carrier company we installed in our facility a heat pump, which is to collect the heat from the treated waste, and then use the heat restored for heating purposes, including the heating of the entire building of the waste treatment plant, i.e. the cloakroom of the warehouse workers, cloakroom of the waste treatment plant workers, steering room
- f the waste treatment plant, lab and technical rooms.
[103-1], [103-2], [103-3]: Energy and emission [302-1] [302-3]
Ratio of energy savings In total Ratio of water con- sumption In Total Ratio of water con- sumption/Ratio of energy savings Ratio of water con- sumption/ Ratio of energy savings In total Staniątki Radzymin Tylicz Razem Staniątki Radzymin Tylicz Staniątki Radzymin 28 000 194 808 66 100 4 950 293 858 4 300 5 750 10 050 303 908 1 370 10 1 380 27 430 61 060 420 000 481 060 8 239 135 22 670 15 000 37 670 3 161 733 717 22 833 2 500 26 050 3 812 198 2 279 000 1 666 877 7 758 075 3 812 198 2 279 000 1 666 877 7 758 075 Energy and water savings in facilities of Coca-Cola as a result of implementing the pro-environmental investments * Category Facility Estimated total annual water savings (in m3) Estimated water savings in 2019 (in m3) Estimated total annual energy savings (in kWh) Estimated energy savings in 2019 (in kWh)
CO2 emissions
year unit scope 1 scope 2 scope 3 Sum 2019 tons tons 17 819 15 345 25 265 35 228 370 887 473 460 413 971 524 033 2018
[305-1], [305-2], [305-3]
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Sustainability Report 2019
Intensity of greenhouse gases (in g CO2/l) scope 1 2019 2018 scope 2 15.49 21.96 322.31 13.25 30.41 408.74 scope 3 Limitation on emission of greenhouse gases scope 1 2019 2018 Change (in Mg) Change (in %) scope 2 17 819.07 25 264.66 370 887 15 345.32 35 228.11 473 460 2 473.75
- 9 963.45
- 102 572.40
16.12
- 28.28
- 21.66
scope 3
[305-4] [305-5]
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Sustainability Report 2019
We get involved in initiatives and partnerships within which we support sustained development
- Climate Leadership – Coca-Cola HBC in Poland joined
the Climate Leadership initiative. Our common goal is to support implemented solutions which will be a response to the climatic crisis and threats connected therewith. Within the project we work on introducing the production process
- f pre-molds from 100% of the PET recyclate.
"Financial markets to a larger and larger extent await transformation towards climatic neutrality. If only provisions do not make it diffjcult, in the forthcoming years in all sectors, signifjcant changes will start appearing. These changes may refer to the production processes in the value chain, the products or services, packaging or forms of distribution. Their success will depend not only on the awareness of the business
- leaders. I am convinced that in such companies, which for years
consistently set trends in business responsibility, the necessity
- f transformation is obvious. But these are the customers who
decide about the success, as well as their readiness to accept certain limitations introduced by the business. For our health’s sake, health of the planet and the health of the companies” . Bolesław Rok, Kozminski University professor, Head of Post- graduate studies, ”CSR. Goals of Sustained Development in the company strategy” More about the initiative
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- Ekoinwestor 2019 – during the Congress of
Engineers of Food Sector on 21 November 2019 we
- btained the title of Ekoinwestor in Food Sector. The prize
was awarded to Coca-Cola HBC for water recycling from concentrate after nanofjltration.
- Distinction of the Ministry of Innovation
and Development – two long-term initiatives of
Coca-Cola – Kropla Beskidu Fund and "World Without Waste” – obtained the distinction of the Ministry of Innovation and Development on the occasion of 30-years
- f free market economy.
- CSR Silver Leaf granted by the Polityka Weekly
and Deloitte with a special distinction for the initiatives undertaken within the "World Without Waste” ambition.
- Winner of the 2nd place and leader
- f the FMCG sector in the 13th Ranking
- f Responsible Companies.
Read more
They appreciated us
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Sustainability Report 2019
We search for solutions responding to the challenges and needs of the world today
Our social involvement is connected with the profjle of our activity and challenges of the modern world:
- We support the development of the future generations.
- We want to be a reliable partner of local communities.
- We focus on professional activization of groups constituting
the largest reserves on the job market – these are women and the youth.
We support the development of future generations
Our goal: Support for the development of a million of young people anywhere where we operate by 2025. In order to support people considering their professional future, Coca-Cola Poland Services and Coca-Cola HBC Polska prepared a package of coherent, mutually completing activities directed to young people.
Youth Empowered Program
Youth Empowered Program (YEP) is a system educational initiative created in 2017 thinking about the young people, who are not working, falling outside the system-based of education and not participating any training courses.. The program supports the process of professional inclusion by means of
- fgering the tools building their potential and possibilities on the
job market. Youth Empowered means:
Yep.academy
Yep.academy is an Internet platform which ofgers updated content interesting for young people, tests of competences and abilities, as well as online trainings aiming to help young people to develop skills necessary on the job market, including a calculator of remunerations helping to calculate minimum
- earnings. These tools were used in 2019 by over 100 000 users.
www.yep.academy "Educational programs dedicated to young generations include social investments which we will benefjt from for years. I am convinced that this is one of the most efgective methods to change the world in which we live in therefore it is so important that the content provided aim at reaching the needs of a young person and was based on the valued we want cherish for and
- develop. In 2019 due to Coca-Cola HBC Polska we managed to
reach 24 000 young Poles with a developmental program who undertook the challenge to complete an educational YEP game. Such a big interest in the form of education shows how big the needs are, and we are even more thankful for the initiative of our partner as the Sukces Pisany Szminką Foundation." Olga Legosz, co-founder of the Sukces Pisany Szminką Foundation
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Mobile YEP game
The YEP educational application aims at helping young people to meet their key competences and enter the job market. The user as the protagonist during the game makes choices having the infmuence on its further course and solves tasks with the use of 8 key skills being: communication, entrepreneurship, analytics and decision making, understanding oneself, interactions and chain
- f contacts, expressing oneself as well as personal development.
FInd out more
Mobile YEP game in numbers:
- 37 300 downloads from start in autumn 2019,
- 24 100 people who fjnished the game,
- 8 220 downloads of the game fjnish certifjcate.
"It results from the PwC research that 89% of Polish employees express their willingness to raise competences and even re-qualifjcation in order to stay on the job market and adjust themselves to the changing reality. As many as 87% admit that in order to understand new technologies, they participate in courses and trainings. At the same time 63% of respondents state that the progressing automation creates more
- pportunities than threats and may aid in solving problems of
the modern world. The YEP game is a tool which perfectly reacts to the modern trends, educating through entertainment” . Bartłomiej Polakowski, PwC expert who took part in creation
- f the game
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YEP mentoring program and job shadowing
Thinking about young people who would like to check what in practice the work on a given position looks like we prepared the YEP mentoring program ofgering an opportunity to use the knowledge of the employees of the Coca-Cola system, become familiar with the professional career in selected areas and take the advice from experienced professionals . Additionally, the job shadowing realized in our company allows for young people to assist the employees of the Coca-Cola system on the working day, due to which the trainees may see in practice what the work
- n a given post looks like.
Find out more
#Wybieram campaign
Over 60 percent of children will work in the future in the professions which have not been created yet – according to the forecasts of University of Oxford The #WYBIERAM campaign responds to the problem the purpose being providing aid for young Poles aged 15-29, in making diffjcult decisions regarding selection of the professional path in line with themselves, their interests and predispositions. Watch our spot #WYBIERAM is a campaign conducted within Youth Empowered and the YEP Academy platform. This is a realization of our liability in accordance with which by 2025 we will train and help 1 million young people enter the job market. #WYBIERAM is a part of the Coca-Cola communication campaign #NEVERSETTLE, in which the company shows how it responds to the challenges of the modern world.
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We activize women
For many years we have been acting towards professional activization of women. Coca-Cola undertook that by 2020 it will have supported 5 millions of women worldwide. Our activities in Poland are implemented in cooperation with the Sukces Pisany Szminką Foundation. Our goal: Supporting women in returning on the job market their professional growth, aid in establishing one’s own business.
Success IS ME
Success IS ME is a comprehensive Internet platform dedicated to women entrepreneurs, a series of trainings and workshops as well as annual patronage over the Business Woman of the Year contest. The www.sukcestoja.pl platform is a mine of knowledge on establishing a business, increasing professional competences and motivation. You can also fjnd DNA SuXesu
- n the platform, which is a cycle of conversations with experts,
mentors and psychologists on emotions, habits, methods for better understanding themselves and others as well as more efgective activity and communication. The platform contains practical advice and guidelines due to which one may develop their competences and skills in a simple manner. Success IS ME is also a network of local women ambassadors in 30 cities in the entire Poland who support other women, conduct meetings and trainings every day.
- Average grade of satisfaction of participants of
conferences and workshops conducted as part of the the Success IS ME program is 5.8 on a 1 to 6 scale.
- As many as 98.7% participants recommend Success IS ME
to friends.
- Free spaces for workshops conducted within Success IS
ME are quickly taken – within 15 minutes from starting the subscription.
- So far the 400 000 women benefjted from the program.
MyOla – the fjrst mobile friend in Poland
As many as 60 percent of Poles devote up to 4 hours on using the smartphone every day, and almost ¾ check the phone every half an hour. At the same time nearly 90 percent do not know the tools to overcome their problems. Coca-Cola together with the Sukces Pisany Szminką Foundation decided to change it and created the fjrst mobile friend in Poland, the MyOla - #ImHereForYou application. This application is to help Poles in professional and personal development. It contains four main categories: I, relations, family and career and each
- f them features a recording explaining the issue as well
as conversations with psychologists, experts and business
- mentors. MyOla is also a set of meditations and breathing
exercises. "MyOla is a tool of support and providing useful knowledge not only to women but also to men.. T
- day we all are in a rush
and everyone dreams about how to build their happiness
- consciously. MyOla, which was created from from the heart,
- n the basis of long-term experience of wonderful experts,
has a mission to help us in building a better life and higher satisfaction” . Olga Kozierowska, President of the Sukces Pisany Szminką Foundation and the originator of the MyOla application
Business Woman of the Year Contest
Coca-Cola provided sponsorship for the Idea for Start/Local Business category within the Business Woman of the Year contest organized by the Sukces Pisany Szminką Foundation. The category was created for activization and support for local businesses conducted by women.
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Sustainability Report 2019
We want to be a reliable partner
- f local communities
We believe that we can do more together, we act for common good. Our employees get involved to benefjt local communities Our goal: Involvement of at least 10% employees in the volunteer campaigns. We are close to local communities with which we feel strongly connected, therefore it is natural for us to get involved as volunteers in solving local social problems. The volunteer work is a value for us and we want that each employee to have the possibility of being included in such activities if they feel the need to do so. Therefore, each of us may devote one day in a year, during working hours for volunteer work. Krzysztofa Bełz, External Afgairs and CSR Manager at Coca-Cola HBC Polska See also: What is volunteer work, how to understand the defjnition and is it worth to get involved? Our volunteering
- Competence voluteering
As it results from the feedback from participants, this is an important tool to share knowledge and support young people on the stage of selecting professional path. Within the mentoring program we show difgerent possibilities of development and we allow young people to verify the perception of a given professional role including what it really looks. Read more about the mentoring program
- Volunteering in action #biegamzbieram
Cyclical campaign combining joy from jogging with cleaning surrounding greens, so called plogging (plocck upp – Swedish and jogging – Eng., namely pick up and jog). Plogging in Coca- Cola is a grassroots initiative of employees who organize campaigns picking up trash after exercising outdoors – on a walk, scampering around, jogging, roller skating or cycling – in your area and at the workplace. The campaign is a permanent part of our calendars. See also
Cleaning up the world
The campaign has been organized systematically for a few years
- now. For cleaning we always choose public areas along the rivers
and access roads and surrounding forests. In 2019 we cleaned up the Warsaw Kabacki Woods, the areas along the Żerański Channel and the areas around our facilities in Tylicz, Staniątki and
- Radzymin. In total we over 2 tons of waste
."Do you play Colors?" An educational event organized jointly with PGE Narodowy and the Rekopol company. The campaign combined educational classes in recycling for World Without Waste. A culminating element of the event was to pick up waste along the Vistula bank, in which volunteers of Coca-Cola got involved as well as residents of Warsaw. A similar initiative took place also in Kraków. See also
Volunteering grants for employees
Each employee has a possibility to report their own proposals of solutions assessed later by a special commission composed of independent external experts. The employees may involve their
- wn families, friends and representatives of local communities
and jointly implement projects important for the community. In 2019 we fjnanced over 30 projects supporting i.a. bio-diversity, activisation regarding segregation of waste and packaging recycling, education of children and the youth as well as activisation activities of immigrants.
We cooperate with the suppliers on topics important in environmental and social aspects
On the occasion of the World Environment Day in June 2019 with the CHEP company, a supplier of solutions for the supply chain we initiated an exceptional eco-challenge. The employees
- f both companies could support the creation of the next
municipal meadow in Warsaw; leave the car in a garage and change to bikes, scooters or roller skates and then measure the distance by means of the Endomondo application. The kilometers covered in this way were recalculated into fjnancial support which was transferred to the Łąka Foundation which establishes municipal meadows. Within the campaign jointly with the volunteers of our companies we established the municipal meadow at Żwirki i Wigury Street in Warsaw. .
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In a natural environment we feel "like a duck to water” On 10 May 2019 in our facility in T ylicz jointly with partners: Polish Forests, Polish Fishing Association and the Feniks Recycling company we organized the Day for the Environment called "Like a duck to water”. For the employees we organized trainings regarding waste segregation. We reactivated the company program Near Loss allowing to report environment losses or chances and optimization in the scope of: water consumption, energy consumption, steam water consumption, chemicals, waste segregation and others. The children from primary schools in neighboring towns were invited to participate in a part
- f the program.
In 2019 nearly 300 of our employees worked over 2500 hours for others.
We fulfjll the undertaken liabilities: Coca-Cola Foundation
The Coca-Cola Foundation is the main branch of our international philanthropy activity in our company. It fulfjlls the liability of The Coca-Cola Company for transferring 1% of
- perating revenues of the corporation annually for charity
- purposes. The subsidies are granted throughout the entire year
- n the basis of our priorities, tax requirements, compliance with
the law and acceptance of the Foundation’s Management Board. Since the beginning of its existence the Foundation has been supporting education at schools and beyond.. In 2007 the scope
- f support was extended with management programs in water
resources, activities in the scope of physical culture and nutrition as well as recycling programs. T
- day the support strategies are
adjusted to global platform of sustained development and cover also strengthening the role and entrepreneurship of women. Learn more about Foundation
The Coca-Cola Foundation in numbers:
In 2019 the Foundation together with Coca-Cola granted total support of USD 125 million helping 294 organizations in 129 countries. Since its creation it transferred over USD 1 billion for local communities worldwide.
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Sustainability Report 2019
We react to current needs
We support the fjght against coronavirus
We are available whenever there is a need. In March 2020 we joined an international fjght against SARS-CoV-2. We provided water and other beverages to almost 40 hospitals in the whole Poland.
We act together with WOŚP
On 23 March 2020 Great Orchestra of Christmas Charity (WOŚP) launched Intervention Fund for the fjght against coronavirus. We were the fjrst company in Poland to support the initiative. We transferred PLN 1.6 million for the purchase of 150 cardio monitors to facilitate the monitoring of the health condition of patients. The value of our support in Poland exceeded the sum of PLN 2.6 million. See also During the epidemic restrictions a several dozen volunteers from our organization provided an active support for the Food
- Banks. Our employees took part in preparing and distributing
food packages for those who were in need.
About the report
T
- update the knowledge about stakeholders and the key areas
- f responsibility:
- we prepared and conducted a dialogue session with
stakeholders, regarding packaging;
- we invited stakeholders to indicate signifjcant topics. For this
purpose we prepared a survey which was conducted among the internal and external stakeholders (30% of people who fjlled out the form are constituted by external stockholders and 70% are the employees). On the basis of the results of the above activities, a matrix of signifjcance was prepared of the areas of responsibility for the Coca-Cola system in Poland allowing to defjne an optimum structure of the report.
54
[102-46]
Earn our licence to operate
[102-47]
Internal stakeholders External stakeholders
5 5 1 2 34 6 5 7 8 9
10 11 12 15 16 17 23 13 14 18 19 21 22
4
- 1. consumer data security
- 2. responsible marketing communication
- 3. human rights
- 4. diversity and equal treatment
- 5. anti-discrimination
- 6. impact on biodiversity
- 7. health and a healthy lifestyle
- 8. energy consumption
- 9. ethics and anti-corruption
- 10. employee education and development
- 11. impact on the labor market
- 12. composition of products
- 13. greenhouse gas emissions
- 14. inclusion of environmental issues and social requirements
in suppliers
- 15. product quality
- 16. impact on the economy
- 17. health and safety of employees
- 18. packaging as a part of circular economy
- 19. waste management
- 21. use of raw materials for production packing
- 22. use of natural resources - water
- 23. social involvement / relations with local communities
4.63 4.25 3.88 3.5 3.5 3.88 4.25 4.63
[102-53] [102-54] [102-50] [102-51] [102-52] [102-49] [102-56]
On the basis of the process conducted and also the matrix of signifjcance being the result thereof, the following key topics were defjned which are refmected in the text of the report:
- 1. Using natural resources – water
- 2. Using raw minerals for the production of packaging and waste
management
- 3. Quality of products – infmuence on health and safety of the
customer
- 4. Health and safety of employees
- 5. Including the social and environmental issues in the
requirements towards the suppliers
- 6. Social involvement and relations with local communities
This report on sustainable development covers the activities
- f Coca-Cola HBC Polska Sp. z o.o. and contains the data and
information on the activities undertaken by Coca-Cola Poland Services Sp. z o.o. This is the fourteenth report on sustainable sustained development issued by Coca-Cola HBC. In July 2019 there was a merger of Coca-Cola companies
- perating in Poland and in Baltic countries into one business unit.
This report refers exclusively to the activity of Coca-Cola HBC Polska and of selected activities of Coca-Cola Poland Services in Poland. The document was prepared in accordance with GRI Standards in in the Core version. It covers the activity of the Coca-Cola companies in Poland in the period from 1 January 2019 to 31 December 2019 and constitutes a continuation of the previous report published in 2019 and containing data for 2018. The companies prepare the report yearly.. Similarly as in the previous publication in the present one for the part of indices the measurements were applied in translation into unit of the product, without presenting their absolute
- values. It allows to put a larger emphasis on efgectiveness in
the data presentation (e.g. consumption of water per one liter
- f beverage, CO2 emission per one liter of beverage, etc.)
and makes it easier to compare particular reporting periods and list the presented data with the results of the beverage manufacturers for comparison.. Such a structure allows to preserve transparency of the report with while protecting the sensitive sensitive information of the companies. The report was not subject to independent external review. A part of the data presented constitutes an element of regional and global reporting system of social and environmental results
- f the companies of the Coca-Cola system, the reliability of
which is subject to control. A signifjcant part of the results presented in the report is subject to cyclical external audits (e.g. in accordance with standards: ISO 9001, ISO 14001, OHSAS 18001, FFSC 22000). Basic areas of activity are covered with regular internal audits.
Contact person
All questions, doubts or suggestions connected with the report and the feedback concerning broadly understood issues of social responsibility should be directed to the address: Krzysztofa Bełz External Afgairs and CSR Manager Coca-Cola HBC Polska
- ul. Annopol 20
03-236 Warszawa email: krzysztofa.belz@cchellenic.com Gabriela Bar Public Afgairs and Communications Manager Coca-Cola Poland Services Sp. z o.o.
- Al. Armii Ludowej 26
00-609 Warszawa email: gbar@coca-cola.com This contact is proper for all social and environmental and managerial issues, unless it was directed otherwise in special cases.
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Sustainability Report 2019
56
102-1 102-2 102-3 102-4 102-5 102-6 102-7 102-8 102-9 102-10 102-11 102-12 102-13 102-14 102-15 102-16 102-17 Name of the organization Description of the organization activity, main brands, products and/or services Location of the main seat of the organization Location of the main seat of the organization Location of operating activity Market serviced Scale of activity Data regarding employees and other people providing work for the
- rganization
Description of chain supply Signifjcant changes in the period reported regarding the size, structure, forms
- f ownership or value chain
Explanation whether and in what way the organization uses the precautionary principle External declarations, principles and other economic, environmental and social initiatives accepted or supported by the organization Membership in organizations and associations Statements of top management Description of key infmuences, chances and risks Value of the organization, code of ethics, principles and standards of behavior Mechanisms allowing for obtaining the advice on behavior in ethical and legal issues and the cases connected with integrity of the organization Organization profjle Strategy Ethics and honesty
GRI Table
Page in the report Index number Index name
[102-55]
4 4 Coca-Cola HBC Polska sp. z o.o.:
- ul. Żwirki i Wigury 16; 02-092
Warszawa, Polska Coca-Cola Poland Services sp. z
- .o.: ul. Armii Ludowej 26; 00-609
Warszawa Polska 4 4 4 6 7 5 7 36 35 2 2 19 19
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Sustainability Report 2019
102-18 102-40 102-41 102-42 102-43 102-44 102-45 102-46 102-47 102-48 102-49 102-50 102-51 102-52 102-53 102-54 102-55 102-56 103-1 Supervisory structure of the organization with the commissions being subject to the highest supervisory body List of groups of stakeholders involved by the reporting
- rganization
Employees covered with collective agreements Basics to identify and select the stakeholders involved in by the
- rganization
Approach to involvement of stakeholders including the frequency
- f involvement by type and groups of stakeholders
Key topics and problems tackled by stakeholders and the response from organization also by means of reporting Including the economic units in the report contained in consolidated fjnancial report Process of defjning the content of the report Identifjed signifjcant topics Explanations concerning the efgects of any adjustment of information contained in the previous reports providing the reasons for iintroducing any changes and their impact (e.g. mergers, takeovers, change of the year/base period, nature of activity, method of measurement) Signifjcant changes in relation to the previous report regarding the scope, range or methods of measurement used in the report Reporting period Publication date of the last report Reporting cycle Contact data Indicating whether the report was prepared in accordance with the GRI Standard in the Core or Comprehensive Option GRI Index Policy and present practice in external review of the report Explaining topics identifjed as signifjcant with indicating the limitations Corporate governance Involvement of stakeholders Reporting practice Conformity and counteracting corruption In Coca-Cola HBC there is no collective employment schedule Not applicable Not applicable 5 35 35 8 54 54 54 54 54 54 55 54 57 54 19
58
103-2 103-3 205-2 205-3 307-1 103-1 103-2 103-3 301-1 301-3 306-2 103-1 103-2 103-3 302-1 302-3 305-1 305-2 305-3 305-4 305-5 103-1 103-2 103-3 303-3 303-4 Approach to management and its elements Evaluation of approach to management Trainings for employees and managerial stafg devoted to policies and anti-corruption procedures Confjrmed cases of corruption and activities undertaken Inconsistency with the law and regulations in environmental issues Explaining topics identifjed as signifjcant with indication of limitations Approach to management and its elements Evaluation of approach to management Raw minerals by weight and capacity Recycled products and packaging Waste by type and method of management Explaining topics identifjed as signifjcant with indication of limitations Approach to management and its elements Evaluation of approach to management Consumption of energy in organization Energy-savings Direct emissions of greenhouse gases (scope 1) Indirect emissions of greenhouse gases (scope 2) Other indirect emissions of greenhouse gases (scope 3) Intensity of emission of greenhouse gases Limitations of emission of greenhouse gases Explaining topics identifjed as signifjcant with indication of limitations Approach to management and its elements Evaluation of approach to management Water consumption Water discharge Resources and waste Energy and emissions Water and sewage none 19 19 21 21 14 14 14 40 15 14 42 42 42 42 42 43 43 43 44 44 40 40 40 40 41
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Sustainability Report 2019
103-1 103-2 103-3 401-1 401-2 401-3 404-1 404-2 404-3 Explaining topics identifjed as signifjcant with indication of limitations Approach to management and its elements Evaluation of approach to management T
- tal number and percent of new employees hired and total
number of resignations in reporting period Additional benefjts assured for the full-time employees Parental leaves Number of training hours in the year falling for an employee according to the employment structure Programs of developing professional competences Percentage of employees being subject to regular assessment of work quality and review of professional career development by sex and employment category Employment and development Health and safety 303-5 Water consumption 41 21 21 21 32 21 31 21 21 23 25 25 25 26 25 25 26 28 28 23 23 23 24 103-1 103-2 103-3 403-2 403-3 403-6 403-7 403-9 403-10 103-1 103-2 103-3 405-1 Explaining topics identifjed as signifjcant with indication of limitations Approach to management and its elements Evaluation of approach to management Processes of threat identifjcation, risk assessment and accident examination Unit responsible for managing work safety Health promotion among employees Prophylaxis and limitation of phenomena and professional events afgecting health and safety of employees Index of injuries connected with work Index of occupational diseases Explaining topics identifjed as signifjcant with indication of limitations Approach to management and its elements Evaluation of approach to management Composition of supervisory bodies and employee stafg by sex, age, membership in minorities and other diversity ratios Diversity and counteracting discrimination
60
103-1 103-2 103-3 416-1 416-2 417-1 417-2 417-3 103-1 103-2 103-3 308-1 414-1 Explaining topics identifjed as signifjcant with indication of limitations Approach to management and its elements Evaluation of approach to management Assessment of infmuence of particular categories of products and services for health and safety of the consumer Cases of non-conformity with law and regulations in issues
- f infmuencing the products and services for health and safety
Obligations regarding marking the products and services T
- tal number of cases of non-conformity with regulations and
voluntary codes concerning the marking and information on products and services T
- tal number of cases of non-conformity with regulations and
voluntary codes settling the issues of marketing communication Explaining topics identifjed as signifjcant with indication of limitations Approach to management and its elements Evaluation of approach to management New suppliers who were reviewed using the environmental criteria Percentage of new suppliers who were subject to assessment by social criteria Product: Health and safety of consumer, marketing and labeling Social and environmental assessment of suppliers 24 10 11 11 11 11 12 13 13 7 7 7 7 7 406-1 T
- tal number of discrimination cases
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Sustainability Report 2019