Support Institutional Effectiveness Presented By: Alyssa Nguyen, - - PowerPoint PPT Presentation

Collecting Student Voices to Support Institutional Effectiveness

Presented By:

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Alyssa Nguyen, Director of Research and Evaluation The RP Group

• Dr. Daniel Galvan

Research Analyst, Golden West College, CA

• Dr. Michele Hansen

Assistant Vice Chancellor, IUPUI

Webinar Outcomes

• Know why it’s important to systematically collect student

voices to inform institutional effectiveness practices and policies

• Understand steps and methods for collecting student voices
• Have practical examples for what collecting student voices

looks like in action

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Webinar Content

• Collecting Student Voices
• Institution Spotlights - Student Voices in Action

○ Golden West College (2 Year) ○ IUPUI (4 Year)

• Q & A with Presenters
• Wrap Up

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Collecting Student Voices

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What Do We Mean by Collecting Student Voices?

Amplifying student perspectives and experiences to help make

• ur institutions’ policies, practices, and programs more effective

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A Continuum of Student Engagement...

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Ongoing Engagement in Decision-Making Systematic Listening Practices One-Time Events

Why Collect Student Voices?

• Deepen understanding of the student experience
• Create a complete “story”
• Foster urgency for change
• Motivate stakeholder involvement
• Strengthen student outcomes

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How Do You Collect Student Voices? Five Step Process

Five Step Process:

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How Do You Collect Student Voices? Methods

• Focus Groups
• Interviews
• Surveys
• In-class Activities
• College-wide Activities

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Student Voices in Action: Institution Spotlights

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A Look Beyond Numbers: Leading Change Using Student Voices

• DR. DANIEL GALVAN

GOLDEN WEST COLLEGE

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Agenda

• Study Background
• Study Components
• Student Voices- Themes
• Dissemination of Results
• Using findings to support student success at GWC

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Golden West College (2 year, Open Access Community College)

Student population of about 17,500 students Enrollment Status: 32% Full-Time 67% Part-Time Instructional Modality: 82% Traditional 16% Online 2% Hybrid About 52% of students receive Financial Aid Transfer Volume: 73% California State University (CSU) 10% University of California (UC) 5% In State Private 11% Out of State

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Study Background

• Golden West College was selected to participate in the RP Group’s 2017 Leading

from the Middle (LFM) Academy.

• The GWC LFM team conducted a thorough mixed methods analysis focused on

student support services with the following specific aims:

• Better understand students’ experiences accessing and utilizing support services on campus;
• Identify specific things that work well for students, as well as challenges they experience with

student support services; and

• Determine if any student subgroups have different experiences in accessing and utilizing

available support services.

• Ultimate goal was to assist student support services programs on campus with meeting

the needs of GWC students with the opening of the new Student Services Center in March 2018.

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• New Student

Experience

• Interviews with

Managers and Staff

• Six Student Focus

Groups (N=40)

• Student Services

Satisfaction Survey (N=109)

• Campus Engagement

Survey (N=211) Qualitative Data Collection and Analysis (QUAL) Quantitative Data Collection and Analysis (quan)

Exploratory Sequential Mixed Methods

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Interpretation

Builds to Builds to

Interpretation

Study Components

Summary

• Lived Student Experience
• Interviews with staff and managers
• Focus Groups
• Follow-up surveys

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New Student Experience

• Online applications
• Open CCC
• GWC College Application
• On Campus Experience
• Starting Location
• Online Orientation (~50

mins.)

• Answer Center
• On Campus Experience
• Financial Aid Office
• Counseling Office

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Interviews with Managers and Staff

• Purpose was to gain program context
• These interviews helped with crafting the Focus Group

protocol questions

• Participatory Action Research-
• Exec Team
• VP Student Services
• Student Services Managers

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Focus Group- Logistics

• IRB Training
• Develop Protocol
• Develop Consent Form
• Recruitment- Program

Specific

• Fliers, Emails, GWC App

and Personal Invitations

• Space & Scheduling
• Layout of Room
• Food (Incentive)
• Video & Audio
• Pre-Focus Group Survey
• Raw Data
• Write Up

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Post-Focus Group Survey Results

• Two surveys were sent to all GWC students enrolled in the Fall 2017 semester:
• Student Services Satisfaction Survey (109 responses)
• Campus Engagement and Experience Survey (211 responses)
• Survey themes largely mirrored the findings from the student focus groups.
• 98% of students surveyed (n=206) said they feel welcomed on campus.
• Examples of GWC features that make students feel welcomed: “helpful staff”, “friendly teachers/staff”,

“the campus is open and inviting”, GWC “is smaller than OCC so it feels tight knit”, “nice and inclusive environment”.

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Post-Focus Group Survey Results

When asked about the quality of support services provided at GWC, most students indicated services were “Excellent” or “Average” Common concerns students had with student support services offices:

• not enough staff to help students efficiently (“long wait lines”);
• poor communication with students;
• students perceive staff as not being concerned about their needs (“I wish the people in financial aid would

be more patient and more willing to work with the students”, “Some areas do need better customer service”);

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Mind Map

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Focus Group Themes

• Welcoming
• Not Welcoming
• Navigational Capital
• Social Capital
• Engagement

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Dissemination of Results

• Full Report- 20 pages
• Executive Summary
• Summary PPT Presentation (audience dependent)
• Executive Team
• Student Services Managers
• Raw Quotes Overall and by department
• Student Services Specific Departments
• Campus Conversation
• Open to all campus to learn about findings

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Ways that project supported student success at GWC

The LFM team made recommendations to campus leadership and student support services offices to collectively work and address the concerns students raised.

• Established campus-wide customer service standards and implement ongoing staff trainings;
• Increased awareness of “Welcome Day” on-campus orientation for new students, and added additional
• rientation activities during the summer;
• Improved campus signage with new interactive touch maps and outreach efforts to make students aware
• f available services;
• Improved lighting on campus for evening students; and
• Revised business hours in the new Student Services Center to make them consistent Monday to Thursday.

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Key Takeaways

• Logistics
• Location, recruitment, accomodations, food, supplies, etc.
• Gate keepers
• Certain processes and services prevented students from knowing what resources and services were

available to them.

• Students’ Voices is valid data
• Student’s free responses in beginning of semester surveys used to make changes in the classroom.

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Indiana University- Purdue University Indianapolis

• Dr. Michele Hansen

Assistant Vice Chancellor

IUPUI (4 year, Large Urban Public Research)

Student population of about 30,000 students First-Time cohort just over 3,600 and New External Transfers just over 1,200 each year Over 250 degree programs from both Indiana & Purdue Universities, guided by the Principles of Learning for Undergraduate Success (PLUS) About 50% of first-year students commute to campus and about 42% are Federal Pell Recipients Large comprehensive Institutional Research and Decision Support office (survey research, institutional effectiveness, assessment, program evaluation, strategic enrollment management, student success data focus)

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IUPUI approaches to systematically collect student voices to inform institutional effectiveness practices and policies

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JagsSpeak

• What: Implemented a student survey process to ensure equitable student

voice in key institutional decisions.

• Why: Desired more student input/better response rates.
• How: Designed short, action-oriented, topical surveys on relevant student

issues.

• How help: Obtained student input on survey topics and successfully

implemented iterative, ongoing approach to capture and act on student voices.

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Question and Answer

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