STRUCTURED ONBOARDING: MEASURING THE IMPACTS OF HIGH-TOUCH ENTRY ADVISING DIVISION OF STUDENT SUCCESS Scott J. Latiolais CLOVER PARK TECHNICAL COLLEGE Vice President for Student Success Cindy Mowry Associate Dean for Student Success Micalah Pieper Director of Outreach & Entry Services
Lear arning O Outcomes Participants will learn how to implement a mandatory, high-touch entry advising model. Participants will identify evidence-based practices that increase conversion and enrollment rates. Participants will be introduced to a high-touch intake and referral instrument.
Clover P Park Fast t Facts cts Student Profile By The Numbers Gender Identity: 64% (Female) Location: Lakewood, Washington 35% (Male) Type: 2 Year · Public · Technical 1% (Unspecified) Annual Headcount: 7,500 Race/Ethnicity: 56% (Caucasian) Annual FTE: 4,463 44% (Students of Color) Retention Rate: 66% (Fall to Fall) Median Age: 30 Completion Rate: 46% (3-Year) Local Resident: 77% Student Aid Recipient: 66% Career Training: 55% Community Programs: 21% Disability: 8% Academic Transfer: 14% Veteran Students 13% Basic Skills: 10% (ABE/GED/ESL)
SOME HISTORY & THE PROBLEM Division of Student Success | Where We Were
Ol Old E Entr try Proces ocess 9 Steps to Enrollment No Direct Support Required Multiple Visits Students Left on Their Own
Philosop ophy & & Ap Approach ch Equity-Minded Active Concern Proactive Support Intentional & Targeted High-Touch
Stu tudent S Succ ccess F For ormula High-Impact Models & Practices Should: Be innovative, evidence-based, & data driven Foster collaboration across divisions/depts Be scalable and cost-efficient Encourage faculty-student-staff engagement Cultivate equity mindedness & student success Promote learning with measureable outcomes Help students select and stay on a pathway
Entry Advising Model | 4 Easy Steps Guided P Pathways | De Design P Principles clarify paths to help students stay student end goals on a path (meta-majors) (advising & monitoring) help students ensure that choose and enter students are a pathway learning (structured onboarding) (learning outcomes)
THE IDEA & SOLUTION Division of Student Success| Where We Are Now
The W Welcome me C Center Available Services 4 new Entry Specialists hired pre-registration entry advising mandate scaled student call center established campus tours offered and scaled new customer relations management system brought to scale
Entry Advising Model | 4 Easy Steps NEW The E Entry P Process | | 4 Easy Steps Connect with an Apply for Admission Assess and Review Register for Classes & Pay Tuition Entry Specialist & Student Aid Your Placement connect apply assess register
Intake & e & Referral Disability Food Childcare Housing Services Resources International Jobs & Student Aid & Student Life Students Work Study Scholarships Transfer Veterans Transportation Tutoring Credit Resources
Initi tial A Appoi ointm tmen ent | t | Ou Outcom omes es Prospective students will… review programs and degree/certificate options articulate entry requirements prequalify for student aid & scholarships learn CPTC website as an exploratory tool for programs complete a career assessment, as needed receive a checklist and a follow-up appointment
Follow-Up Up A Appointmen ent | | Outcomes es Prospective students will… discuss their placement options receive info regarding career training programs and general education classes apply to the college identify a program of study complete an academic plan and two quarter schedule be referred as needed to additional resources on campus
Mu Multiple Me Measures Accuplacer ACT/SAT Scores CASAS Post-Test College Transcripts Directed Self- High School High School Smarter Balanced Placement Equivalency Exam Transcripts Assessment Mission Statement: Measures will be varied & innovative, fast & free, accurate & stress free.
Enrollment & & Student A Aid R Real alignment Student Aid Processing Times Instant Reduced on Admission Average to Application One Week Enrollment Processing Services & Student Aid Direct One-Stop FAFSA Support Faster Transfer Credit Evaluations
STUDENT ENGAGEMENT DATA Division of Student Success| What We Concluded
SENSE Survey D Data- Question O One I decided on a job/career path prior to registering for my first term 90% 83% 80% 72% 67% 70% 60% 50% 40% 30% 20% 10% 0% Yes Response Clover Park Small Colleges Cohort Participants
SENSE Survey D Data- Qu Ques esti tion on T Two A staff member spoke with me about time required to complete a degree. 100% 86% 90% 80% 70% 60% 55% 45% 50% 40% 30% 20% 10% 0% Yes Response Clover Park Small Colleges Cohort Participants
SENSE Survey D Data- Question Th Three A staff member spoke with me about job prospects in my career pathway. 60% 52% 47% 50% 42% 40% 30% 20% 10% 0% Yes Response Clover Park Small Colleges Cohort Participants
SENSE Survey D Data- Qu Ques esti tion on F Four I am required to follow an academic plan that prescribes my courses. 100% 93% 90% 80% 70% 67% 70% 60% 50% 40% 30% 20% 10% 0% Yes Response Clover Park Small Colleges Cohort Participants
STUDENT ENROLLMENT DATA Division of Student Success | What We Concluded
New ew S Studen ent Conver ersion on R Rates Student Lead to Enrollment 80% 75% 71% Average Conversion Rate 70% 65% 65% 60% 55% 52% 50% Baseline 2017-18 2018-19 Quarter of Enrollment
Career T Train ining P Prog ogram F Fill Rates es Program Capacity 80% Average Program Fill Rate 75% 72% 70% 70% 65% 63% 60% 55% Baseline 2017-18 2018-19 Quarter of Enrollment
New & & Re Re-Enroll ollmen ents ts New Student Enrollments 994 1000 925 872 900 807 800 743 704 700 614 603 600 560 500 407 407 400 Summer Fall Winter Spring 2016-17 2017-18 2018-19
NEXT STEPS Division of Student Success| Where We Are Going
Entry Advising Model | 4 Easy Steps NEW NEW Next S Step eps… Connect with an Apply for Admission Explore Career Register for Classes & Pay Tuition Entry Specialist & Student Aid Pathways connect apply explore register
Qu Ques esti tion ons?
SCOTT J. LATIOLAIS VICE PRESIDENT FOR STUDENT SUCCESS End of Slideshow CINDY MOWRY Credits ASSOCIATE DEAN FOR STUDENT SUCCESS MICALAH PIEPER EQUITY. DIRECTOR OF OUTREACH & ENTRY SERVICES RESPECT. DIVERSITY. CLOVER PARK TECHNICAL COLLEGE EXCELLENCE. 4500 STEILACOOM BOULEVARD SOUTHWEST INNOVATION. LAKEWOOD, WASHINGTON STUDENT SUCCESS. WWW.CPTC.EDU LIFELONG LEARNING. SOCIAL RESPONISIBILITY.
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