STRUCTURED ONBOARDING: MEASURING THE IMPACTS OF HIGH-TOUCH ENTRY - - PowerPoint PPT Presentation

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STRUCTURED ONBOARDING: MEASURING THE IMPACTS OF HIGH-TOUCH ENTRY - - PowerPoint PPT Presentation

Jun 18, 2023 653 likes •968 views

STRUCTURED ONBOARDING: MEASURING THE IMPACTS OF HIGH-TOUCH ENTRY ADVISING DIVISION OF STUDENT SUCCESS Scott J. Latiolais CLOVER PARK TECHNICAL COLLEGE Vice President for Student Success Cindy Mowry Associate Dean for Student Success Micalah

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STRUCTURED ONBOARDING: MEASURING THE IMPACTS OF HIGH-TOUCH ENTRY ADVISING DIVISION OF STUDENT SUCCESS CLOVER PARK TECHNICAL COLLEGE

Scott J. Latiolais Vice President for Student Success Cindy Mowry Associate Dean for Student Success Micalah Pieper Director of Outreach & Entry Services

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Lear arning O Outcomes

 Participants will learn how to implement a mandatory, high-touch entry advising model.  Participants will identify evidence-based practices that increase conversion and enrollment rates.  Participants will be introduced to a high-touch intake and referral instrument.

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Clover P Park Fast t Facts cts

Student Profile

Gender Identity: 64% (Female) 35% (Male) 1% (Unspecified) Race/Ethnicity: 56% (Caucasian) 44% (Students of Color) Median Age: 30 Local Resident: 77% Student Aid Recipient: 66% Disability: 8% Veteran Students 13%

By The Numbers

Location: Lakewood, Washington Type: 2 Year · Public · Technical Annual Headcount: 7,500 Annual FTE: 4,463 Retention Rate: 66% (Fall to Fall) Completion Rate: 46% (3-Year) Career Training: 55% Community Programs: 21% Academic Transfer: 14% Basic Skills: 10% (ABE/GED/ESL)

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SOME HISTORY & THE PROBLEM

Division of Student Success | Where We Were

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Ol Old E Entr try Proces

  • cess
  • 9 Steps to Enrollment
  • No Direct Support
  • Required Multiple Visits
  • Students Left on Their Own
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Philosop

  • phy &

& Ap Approach ch

Intentional & Targeted Active Concern Equity-Minded Proactive Support High-Touch

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Stu tudent S Succ ccess F For

  • rmula

High-Impact Models & Practices Should:  Be innovative, evidence-based, & data driven  Foster collaboration across divisions/depts  Be scalable and cost-efficient  Encourage faculty-student-staff engagement  Cultivate equity mindedness & student success  Promote learning with measureable outcomes  Help students select and stay on a pathway

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Entry Advising Model | 4 Easy Steps

Guided P Pathways | De Design P Principles

clarify paths to student end goals

(meta-majors)

help students choose and enter a pathway

(structured onboarding)

help students stay

  • n a path

(advising & monitoring)

ensure that students are learning

(learning outcomes)

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THE IDEA & SOLUTION

Division of Student Success| Where We Are Now

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The W Welcome me C Center

Available Services  4 new Entry Specialists hired  pre-registration entry advising mandate scaled  student call center established  campus tours offered and scaled  new customer relations management system brought to scale

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Entry Advising Model | 4 Easy Steps

The E Entry P Process | | 4 Easy Steps

Connect with an Entry Specialist Apply for Admission & Student Aid Assess and Review Your Placement

Register for Classes & Pay Tuition

connect apply assess register

NEW

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Intake & e & Referral

Childcare Disability Services Food Resources Housing International Students Jobs & Work Study Student Aid & Scholarships Student Life Transfer Credit Transportation Tutoring Veterans Resources

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Initi tial A Appoi

  • intm

tmen ent | t | Ou Outcom

  • mes

es

Prospective students will…

 review programs and degree/certificate options  articulate entry requirements  prequalify for student aid & scholarships  learn CPTC website as an exploratory tool for programs  complete a career assessment, as needed  receive a checklist and a follow-up appointment

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Follow-Up Up A Appointmen ent | | Outcomes es

Prospective students will…

 discuss their placement options  receive info regarding career training programs and general education classes  apply to the college  identify a program of study  complete an academic plan and two quarter schedule  be referred as needed to additional resources on campus

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Mu Multiple Me Measures

Accuplacer ACT/SAT Scores CASAS Post-Test College Transcripts Directed Self- Placement High School Equivalency Exam High School Transcripts Smarter Balanced Assessment Mission Statement: Measures will be varied & innovative, fast & free, accurate & stress free.

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Enrollment & & Student A Aid R Real alignment

Faster Transfer Credit Evaluations Direct FAFSA Support

Enrollment Services & Student Aid One-Stop Instant Admission Application Processing Student Aid Processing Times Reduced on Average to One Week

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STUDENT ENGAGEMENT DATA

Division of Student Success| What We Concluded

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SENSE Survey D Data- Question O One

83% 72% 67% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Yes Response

I decided on a job/career path prior to registering for my first term

Clover Park Small Colleges Cohort Participants

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SENSE Survey D Data- Qu Ques esti tion

  • n T

Two

86% 55% 45% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes Response

A staff member spoke with me about time required to complete a degree.

Clover Park Small Colleges Cohort Participants

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SENSE Survey D Data- Question Th Three

52% 47% 42% 0% 10% 20% 30% 40% 50% 60% Yes Response

A staff member spoke with me about job prospects in my career pathway.

Clover Park Small Colleges Cohort Participants

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SENSE Survey D Data- Qu Ques esti tion

  • n F

Four

93% 70% 67% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes Response

I am required to follow an academic plan that prescribes my courses.

Clover Park Small Colleges Cohort Participants

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STUDENT ENROLLMENT DATA

Division of Student Success | What We Concluded

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New ew S Studen ent Conver ersion

  • n R

Rates

52% 65% 71% 50% 55% 60% 65% 70% 75% 80% Baseline 2017-18 2018-19

Average Conversion Rate Quarter of Enrollment

Student Lead to Enrollment

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Career T Train ining P Prog

  • gram F

Fill Rates es

63% 70% 72% 55% 60% 65% 70% 75% 80% Baseline 2017-18 2018-19

Average Program Fill Rate Quarter of Enrollment

Program Capacity

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New & & Re Re-Enroll

  • llmen

ents ts

872 560 704 407 925 614 807 407 994 603 743 400 500 600 700 800 900 1000 Summer Fall Winter Spring

New Student Enrollments

2016-17 2017-18 2018-19

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NEXT STEPS

Division of Student Success| Where We Are Going

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Entry Advising Model | 4 Easy Steps

Next S Step eps…

NEW

connect apply explore

Connect with an Entry Specialist Apply for Admission & Student Aid Explore Career Pathways

Register for Classes & Pay Tuition

register

NEW

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Qu Ques esti tion

  • ns?
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End of Slideshow Credits

SCOTT J. LATIOLAIS VICE PRESIDENT FOR STUDENT SUCCESS CINDY MOWRY ASSOCIATE DEAN FOR STUDENT SUCCESS MICALAH PIEPER DIRECTOR OF OUTREACH & ENTRY SERVICES

CLOVER PARK TECHNICAL COLLEGE 4500 STEILACOOM BOULEVARD SOUTHWEST LAKEWOOD, WASHINGTON WWW.CPTC.EDU

EQUITY. RESPECT. DIVERSITY. EXCELLENCE. INNOVATION. STUDENT SUCCESS. LIFELONG LEARNING. SOCIAL RESPONISIBILITY.