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September 21, 2019
Tackling Bill Lag
A Case Study
Dinesh Kapur, MD Eastern Connecticut Hematology & Oncology Associates
Strategies to Drive Operational Efficiency Advancing the Business of - - PowerPoint PPT Presentation
Strategies to Drive Operational Efficiency Advancing the Business of - - PowerPoint PPT Presentation
September 21, 2019 Strategies to Drive Operational Efficiency Advancing the Business of Oncology Tackling Bill Lag A Case Study Dinesh Kapur, MD Eastern Connecticut Hematology & Oncology Associates Why is financial viability so
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Why is financial viability so challenging in community oncology?
Consolidation & Competition Payer Requirements Physician Recruitment & Staffing
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Best Practice Culture Continuous Performance Monitoring End to End Collaboration & Change Management
Tactics for Improving Financial Performance
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Tackling Bill Lag
Challenges The Problem Our Approach Results
Increased risk of timely filing 20+ average bill lag days Negative effects on cash flow Highlighted operational inefficiencies
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Missing data-driven insights to define root cause Driven by clinical & non-clinical teams Workflow dependencies knowledge gap Required effective change management & buy-in
Tackling Bill Lag
Challenges The Problem
3rd Point
Results Our Approach
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Tackling Bill Lag
Challenges The Problem Results
Used data to drive decisions & create accountability measures Communicated the “why” behind the initiative Collaborated to define & train on end-to-end best practice workflows Implemented bi-weekly retros to focus
- n continuous improvement
3rd Point
Our Approach
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Tackling Bill Lag
Challenges The Problem
3rd Point
Results Our Approach
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Our Results
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Our Results
87% decrease year over year
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Financial Performance: A Work in Progress
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Hospitalization Charge Capture
A Case Study
Susan Green Frailley Chief Administrative Officer, Tennessee Oncology Christy L. Schneider Clinic Systems Informatics Specialist, Tennessee Oncology
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- Founded in 1976
- One of the largest physician-owned oncology practices in the country
- Nationally recognized for improving patient outcomes through clinical
trial research and innovative treatments
Tennessee Oncology
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Today’s Agenda
- The Challenge
- Our Solution & Approach
- Best Practices for Success
- Our Results
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The Challenge
Hospital Charge Process
- Complications with technology access
- Calls to patients in the hospital
- Delays in hospital follow-ups
- Delays in charge capture
- Provider engagement
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Our Solution & Approach
Hospital List in OncoEMR
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Best Practices for Success
Find a Provider Champion and Pilot Customize the Charge List Rollout Providers by Rounding Hospital Provide One-on-One Training Assign Each Provider a Designee Educate Staff on Visibility in OncoEMR
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Our Results
- 13% charge volume increase
- More efficient hospital follow-ups
- Improved system access
- Accessible hospitalized patients &
history view
- Effortless charge capture
- Increased revenue
QUARTERLY HOSPITAL E&M CHARGE VOLUME TREND
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Questions
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