- Strategies and Best Practices - 3 May 2011 Hyeon-Kon(HyKon) Kim - - PowerPoint PPT Presentation
e-Gov & Information Society of Korea - Strategies and Best Practices - 3 May 2011 Hyeon-Kon(HyKon) Kim khk@nia.or.kr Executive Director, National IT Policy Division NIA, National Information Society Agency, Korea Table of Contents
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KOREA REA URUGUA GUAY 3/40
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Park Chunghee
(1963~1979)
Chun Doo-Hwan
(1980~1988)
System Project
Rho, Tae-Woo
(1988~1993)
privatization
Kim, Young-Sam
(1993~1998)
Kim, Dae Jung
(1998~2003)
Roh, Moo-hyun
(2003~Present )
for Gov Reform
Lee, Myung-bak
(2008~Present )
Strategy Committee
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Information System
Act
Crisis and IT Investment
integration
community
economy
industry
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Digital Opportunity Index (DOI): World Number 1!, ITU, 2005-2007 UN e-Government Development Index: 1st out of 192 countries Korea is like a ‘Big Lab’ leading digital age, Eric Schumidt, Google
National Basic Info System(’87~’96) IT Promotion Act(’95) Korea Info Infra(’95~ ) InfoSociety Plan(’96~’00) Cyber Korea 21(’99~’02) e-Korea Vision 2006(’02~’06) Broadband IT Korea 2007(’03~’07) IT839 Strategy u-Korea Masterplan(2006-2010) IT Korea Masterplan(2008-2012)
1987 1995 2001 2011
KII Masterplan Telephone 10M NatioanlDB (Resident..) PC 10M Internet User 10M Internet Banking 10M Broadband Subsciber 10M PC: 30M Internet: 37M Broadband: 16M Mobile: 50M eBanking: 59M eStock: 59% eSign: 22M
1987 1991 1995 1999 2001 2002 2011
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'02.6 9 12 '03.3 6 9 12 '04.3 6 9 12 05.3 6 9 12 06.3 6 9 12
(%) 25.0 27.0 (Internet Banking) 36.7
11.4
Number of transactions
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44.7% 71.9%
More than 95%?
Internet Users
12.3%(1999) 24.4% 36.3%(2008)
Portable PC Sales
13.1M 179.5M 430M
High Speed Internet Users(World)
35% (100% in Korea)
Telematics-equipped Car(World)
20M
BcN Subscribers
1 DTV/Household
DTV
10M(2007)
Digital Home
Intelligent Robot
8.85M
Wireless Broadband(WiBro)
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Integrating Major Government Processes into a Single Service Phase 3 Phase 2 The Use of IT across Government Bureaus Phase 1 Digitize Government Records (Database Building)
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System
Information System
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Common Process Unique Function Service
Integrated Contact Point
Common Platform
HR System Financial System Audit System Integrated IT Environment E-Government Network
Dept1 Dept2 Dept3 Dept3 Dept4
HR
Financial
Audit
System N/W City/Province Municipality
Dept1 Dept2 Dept3 Dept4 DeptN
System N/W System N/W System N/W System N/W
HR
Financial
Audit HR
Financial
Audit HR
Financial
Audit HR
Financial
Audit Municipality City/Province
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Citizen Life Enriched by Digital Technology Trustworthy Information Society Creative Soft Power Advanced Digital Convergence Infrastructure
Strategy
informatization
National Vision
Vision for Informatization
Advanced Knowledge Information Society of Creativity and Trust
Efficient Government Objective
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Source: UN, Benchmarking e-Government, 2002-2010
2002 2011
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Mobile Phone >Fixed Phone Portable PC >Desktop PC Digital TV >Analog TV Internet Use >TV Watching Wireless Internet >Wired Internet MP3 Market > Music Disc Market 1999 2003 Internet Banking >CD/ATM Use 2004
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KISS
: UN Public Service Award (’07)
Invil : World e-Gov Forum
Award (’06)
KONEPS : WCIT Global
Excellence Award (’06)
HTS
: OECD e-Tax Best Practice (’06)
OPPP : ‘Online Politics
Trophy Top10’ (’06)
uTradeHub : ‘World Advanced’
in APEC Report (’06)
KIPOnet
: WIPO IT Standard (’06)
UNIPASS : ISO 9001, 20000
(’06)
KONEPS : UN/CEFACT Int’l
Standard (’05) 17/40
Information on all public biddings One-time registration for bidding for all agencies and bidding documents submitted
Yearly saving of US$ 3 Billion, bidding time reduced from 0.5 days to 1 minute Bidding and contract information open Open & Real-time checking of procurement processing Reduced face-to-face meeting by work procedure automation
All bidding procedures are now processed online in a one-stop process
Online bidding: 92%, Online purchase of goods: 99.6% (2005) A Single System for both 116,183 private companies and 28,149 government agencies
▶ Awarded UN Public Service Award (PSA) in 2003 ▶ Recognized as an international standard by UN/CEFACT in 2005 ▶ Awarded the Global Excellence Award of the public sector in WCIT 2006 Enhanced Efficiency Glass-like Transparency
Paper-based, manually-handled procurement works raised the necessity to improve efficiency and transparency
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Key administrative information related to people’s daily lives is computerized
98% of major administrative information already in database
Administrative Information Database
Prompt administrative services provided in tax notice, certificate issuance, report, and statistics
Increased Convenience
One-stop service with information sharing among administrative entities Prompt and accurate administrative processing
Improved Efficiency
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To foster IT-literate manpower and improve educational environment:
10M-50M communication-network supplied to all 10,400 elementary and secondary schools (100%) 1 PC per 5 students
Administrative Information Database
Over 8,000 kinds of educational contents(ex. Edunet) available for citizens e-Learning popular at school
e-Learning
Online processing of educational affairs Online issuance of documents (ex. Diploma)
Efficient Education Administration
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Export: more than 1 day → within 2 minutes Import: 2.5 hours → 1.5 hours
※ United Nations Conference on Trade and Development (UNCTAD) recommends 4 hours
40 minutes (2003) → 15 minutes (2010)
※ International Civil Aviation Organization (ICAO) recommends 45 minutes
World’s top-level custom administration being achieved through process- innovation and informatization since 1992
Time reduction Passenger flow acceleration to advanced level
▶ Awarded WCO Trophy 2006 ▶ The World’s first 100% electronic declaration system for exports and imports (96% and 90% in US and Japan, respectively)
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Both domestically and internationally Real-time processing information provided World’s 1st to establish online processing system for PCT World’s 1st to exchange online documents with WIPO
Patent administration online including application, examination, certificate service, etc. Service available 24 hours, 365 days Online Processing System for PCT
In 2005, WIPO joined hands with Korea in developing a system for worldwide use KIPOnet will save US$ 1 Billion every year
PCT : Patent Cooperation Treaty WIPO : World Intellectual Property Organization
Online issuance of certifications patent charge refund PCT online application Authentication Center
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Tax payers can manage any tax-related business via Internet or mobile phones
Tax deduction incentive for online tax returns
Taxpayers’ participation increased
Monotonous work and failures in manual handling decreased Face-to-face contacts between taxpayers and officials decreased
Productivity and transparency improved
Services diversified in tax returns, payment, notice, certificate issuance, etc. Mobile services on notice, or status information
Citizen-oriented service provided
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Online information services for up to 5,000 kinds of inquiries Online application: 410 kinds (2005) → 592 kinds (2007)
its certificates, factory registration, etc.
Issuance: 8 kinds (2005) → 34 kinds (2007)
Number of documents and visits have decreased through online civil service
Civil information inquiry and application Online document inquiry and issuance
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Seamless & flawless
IGIT Center
Separately managed information systems in the whole government departments have been consolidated by establishing two Integrated Government IT Centers, as real-time interchangeable dual backup services
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ASP Service ce Increase
15, 5,656 656
67,25 256 108,18 8,181 146,658 6,658 109,327 9,327 166,225 6,225 245,190 5,190 431,270 1,270 577,946 7,946 665,934 5,934 100,000 200,000 300,000 400,000 500,000 600,000 700,000 02.3 6 9 12 12 03.3 6 9 12 12 04.3 6 9 12 12 05.6 05.12 12 06.6 Time No of Users s (company)
06.12 12 07.10 10 730,000 0,000
890, 0,00 000
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ICT Development Value ICT
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Feature of future society
Diffusion of Smart Technology Virtual reality, Intelligent Prosumer, Bio-economy Changes toward Smart Value Dream Society, High concept/High touch
Increase in social vulnerability
Information security and privacy
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Change in Technological Environment
Convergence of system technologies
Change in Policy Environment
Change in Information Environment
CREATIVITY
Change in Social Environment
TRUST
Public-Private Cooperative Governance Single Unit System community- centric Knowledge utilization & value creation Government led policy creation· accumulation
Focusing on growth and individuals
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Transcend time and space Intelligent Two-way Network Speed, Convergence
Ensur ure e Econo
ic grow
Enhan hanced d Human an resour
Advan anced soc
ial welfare are Expan pand soc
ial capit ital al Proac
ive globa
lizatio ion
leading mega trends of future economy and society
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▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶
Provider-oriented services Partial automation of administrative work tasks Coordination among government agencies Automation of government services Internet-centered, fragmented service channels Standardized simple services for the public Service channels using portable electronic devices Individually-customized intelligent services Function-oriented agency services Services centered around the central government User - oriented services Integrated services linked with local governments
▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶
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User Change ge As As-Is Is
Citizen
Approach Government-set rules (limitation on service hours, designated public
Usage of public offices Visit several times (office or thru internet) Summit same document for several times To receive benefit (such as social welfare and aid) Need eligibility proof or application by citizen Service type Customer-oriented service (general)
Public
Workplace Office (PC base) Working at site Record at office (headquarter) Way of working (disaster/safety, etc) Recovery afterwards
Communi- cation with citizens
Run communication counter Combined counter (transmit/distribute to the relevant agency) Reflection to policy Statistical/comprehensive reflection Way of communication One-way (Citizen → Government)
To To-Be e (Smar art GOV)
My rules (24 hour service, regardless of region, diversify media) 1-time visit Simultaneously perform related service Government verifies eligibility before providing aid Individual-oriented service (customized) Regardless of location (Smart work or mobile service) Record/manage at site in real-time Prevention & forecast Consolidated counter /direct registration Selective direct reflectiton Two-way (Reply on result of reflection on policy)
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Quantity Quality Use Satisfaction Transparency/Responsiveness Easy/Convenient Offline/Online Value Creation Business-focused All Stakeholders Daily Activity User Trust Quantity Quality Use Satisfaction Transparency/Responsiveness Easy/Convenient Offline/Online Value Creation Business-focused All Stakeholders Daily Activity User Trust
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