Sodexo Group Presentation 2017 Sodexo at a glance Fiscal 2016 - - PowerPoint PPT Presentation
Sodexo Group Presentation 2017 Sodexo at a glance Fiscal 2016 20.2bn World leader in 425,000 Quality of Life in consolidated employees revenues Services The worlds 19 th 75 million 80 largest employer consumers countries
2017
in consolidated revenues
employees The world’s
largest employer
#1 French-based employer
worldwide
consumers served daily
countries
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Through more than 100 professions, Sodexo offers a full array of services to clients including reception, foodservices, cleaning and technical maintenance
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Benefits and Rewards Services activity proposes services such as the meal & food Pass, gift Pass, culture Pass, sport Pass, childcare Pass, mobility Pass in addition to incentive and recognition programs. These services open doors to healthier lifestyles, a more satisfying work-life balance, as well as greater personal development and professional recognition
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Improving individual Quality of Life
Childcare centers for local authorities and companies
Companionship, housekeeping, transportation, meal preparation and phone assistance
Restaurant and vacation reservations, ticketing, in-home services and dry cleaning
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SOCIAL INTERACTION
Culture Pass - Gift cards - Foodservices - event catering - space design - Leisure Pass - Senior care services - Mailroom management for army sites - Family reception areas - Gift box Sodexo Culture Passes allow employers to provide access to activities such as art exhibitions, concerts and cinema to employees who couldn't necessarily afford it. This service both opens up culture to employees while boosting morale and engagement at work.
Information/helpdesk - Switchboard operation - Childcare Pass - Reception - Courier services - Postal/mailroom - Reprographics - Conference-room - Conference center - Mobility Pass - People transportation - Shuttle services - Call center - Patient transportation - Car fleet management - Company stores - Fitness centers - Concierge - Vending services - Laundry - Senior care services - Childcare services - Expense management home Pass - Working clothes Pass Sodexo’s Concierge Program, available in Corporate and Healthcare industries, can facilitate the lives of both corporate employees and medical staff - resulting in higher employee engagement and productivity and an improved work-life balance.
EASE & EFFICIENCY
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PHYSICAL ENVIRONMENT Equipment and infrastructure services - Heating - Ventilation - Air conditioning - Mechanical & electrical - Low currents - Plumbing - Building control - Disinfecting - Fire protection - Building fabric maintenance - Roads and grounds maintenance - Sterilization - General refurbishment - Clinical equipment maintenance - Construction management - Interior plants - Light maintenance - Waste management - Pest control - Fire protection - Environment - Bio-cleaning - Specialist cleaning - Snow removal - de-icing - Security - Landscaping - Eco Pass Sodexo’s Bio-cleaning and Sterilization Services in healthcare facilities create the safest possible environment for patients by eradicating dangerous organisms that can lead to the spread of hospital-acquired infections.
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PERSONAL GROWTH Training voucher system - Prisoners training - Restorative justice initiative Sodexo’s Training Voucher system provides employees of small and medium-sized enterprises access to training in subjects as diverse as foreign languages, technical skills or computers. This program allows firms to purchase vouchers for their employees at half the cost of continuing education tuition fees.
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RECOGNITION Gift Pass - Employee benefits platform - Incentive programs Sodexo’s extensive experience in Recognition systems allows us to customize reward solutions for different company cultures as well as a multi-generational workforce.
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HEALTH & WELL-BEING Foodservices / balance meals menus - Cafeteria - Breakfast service - Health Pass - Eco Pass - Nutritional advice - Food Pass - Lunch trays - Coffee services - Supermarkets - Trolley services - Lunch boxes night catering - Nutritional coaching - Gym services - Food procurement - Hospitality dining - Meal Pass - Vending machines - Food & meal Pass - Convenience stores - Food shops Sodexo’s foodservice offers in schools, hospitals, workplaces and senior living environments include choices that encourage well-balanced diets and healthy living. Sodexo’s Mindful program in the US, for example, provides meal
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On-site Services
in issue volume
Consolidated revenues
3.3% Justice Services 5.8% Seniors 7.4% Remote Sites 21.7% Education 30.5% Corporate services 3.6% Defense 4.5% Sports & Leisure 19.2% Health Care
Benefits & Rewards Services
16% 41% 43%
AFRICA - ASIA – AUSTRALIA LATAM & MIDDLE EAST EUROPE including UK & Ireland
Consolidated revenues
NORTH AMERICA
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Sodexo as the best employer in its sector
Employee Engagement rate
hours of training per employee trained
with suppliers that have signed Sodexo’s Supplier Code of Conduct
target for reducing CO2 emissions by 2020
Committee
* 2016 employee engagement survey sent to 371,761 Sodexo employees to which 211,501 responded
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Sodexo’s mission reflects the conception of service that inspired Pierre Bellon in founding the company: improve the Quality of Life of Sodexo employees and all whom we serve, and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate.
Sodexo is the community of its consumers, clients, employees and shareholders. To meet their expectations, we have placed a priority on organic growth in revenues and results.
Our strategy is simple:
›
retain existing clients;
›
find new clients through:
›
expand our range of Quality of Life Services.
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Since Sodexo’s inception,
the work of all employees. OUR VALUES
OUR ETHICAL PRINCIPLES
and equal opportunity
FOCUS
Our people have been KEY TO OUR DEVELOPMENT in the past but will be even more so in the future. Sodexo’s continued growth is the result of their engagement, professionalism and work. As one of the world’s largest employers and a company of “people at the service of other people,” we are committed to being an employer of choice by providing jobs for our people, training and opportunities for internal promotion to help them move up the career ladder.
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MORE THAN
SERVICES CLIENT RETENTION RATE
Sodexo is the global leader in Quality of Life services
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INDEPENDENCE ENABLES TO:
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In a world of accelerating change,
environments where human interactions thrive. Agility and simplicity will drive our ways of working. We will collaborate to innovate and bring the best of Sodexo anywhere in the world. We will empower our people to progress. We will foster a strong performance culture. We will be client and consumer centric. Our unique offers, enriched by continuous research on quality of life, will make our consumers’ lives more fulfilling. Clients will seek us out because they recognize that these human environments measurably contribute to their success. Local communities will benefit from our responsible and inclusive growth.
As a result
synonymous with Improving Quality of Life and we will be fairly rewarded for the value we create
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OUR ROLE AS AN EMPLOYER
As the world’s 19th largest employer, employing over 425,000 people that come from diverse backgrounds, we are responsible for our people’s personal well-being and development, as well as the communities where they work and live.
OUR ROLE AS A SERVICE PROVIDER
As a service provider to clients in three business activities and multiple global market segments with over 75 million consumers served each day, we have a duty to understand and provide for their unique needs, as well as their long-term aspirations.
OUR ROLE AS A CORPORATE CITIZEN
As a corporate citizen, operating in over 80 countries, and with a history of over 50 years, we have responsibility for conducting a business that brings positive impact to the world, drives progress and respects the resources on which
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OUR IMPACT ON THE ENVIRONMENT OUR IMPACT ON COMMUNITIES OUR IMPACT ON INDIVIDUALS
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INDIVIDUALS COMMUNITIES THE ENVIRONMENT
AS SERVICE PROVIDER AS CORPORATE CITIZEN
Provide and encourage our consumers to access healthy lifestyle choices Promote local development, fair, inclusive and sustainable business practices Source responsibly and provide management services that reduce carbon emissions Fight hunger and malnutrition Drive diversity and inclusion as a catalyst for societal change Champion sustainable resource usage
AS EMPLOYER
Improve the Quality of Life of our employees Ensure a diverse workforce and inclusive culture that reflects and enriches communities we serve Foster a culture of environmental responsibility within our workforce and workspaces
COMMITMENTS
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First international presence International expansion starts with Belgium, Italy and Spain, with developments in Africa and the Middle East. A new business (Service Vouchers) is launched in Belgium. Pierre Bellon creates Sodexho in Marseilles Pierre Bellon founds Sodexho, a company specializing in providing Foodservices to institutions, businesses, schools and hospitals, in Marseilles (France).
1983 1971 - 1978
CNES, in French Guiana, awards Sodexho a contract in the “multiservices” market, signaling its entry into the remote site management business. Listed on Paris stock exchange
1985 - 1993
International development Sodexho establishes
South America, Japan, Russia and South Africa, and reinforces its presence in Continental Europe.
1966
Initial multiservices offer for the CNES in Guiana
1967
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Sodexho becomes Sodexho Alliance The holding company changes its name to Sodexho Alliance. Acquisitions
Merchant and Partena Acquisitions of Gardner Merchant in the United Kingdom and Partena in Sweden, the then leaders in Foodservices in their respective countries.
1997 1998
The merger of the Foodservice
and Sodexho and the formation in the U.S.
48.4% owned by Sodexho, which becomes North American market and global leader in Food and Facilities Management services. Sodexho Marriott Services will become Sodexho, Inc., a wholly-owned subsidiary of the Group, in 2001.
1995
The Service Vouchers and Cards business expands into Brazil with the acquisition of Cardàpio.
1996
Creation
in the U.S.
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Albert George named Chief Operating Officer
becomes the world leader in remotes sites management.
2003 2004
The succession plan for Pierre Bellon is put in place In September, the Board of Directors announces that effective September 1, 2005, the roles of Chairman of the Board and Chief Executive Officer will be separated. Jean-Michel Dhenain and Michel Landel are appointed Chief Operating Officers
2001 2000
Sodexho becomes the world Remote Sites no. 1 Sogerès (France) and Wood Dining Services (U.S.) become part of the Group
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Michel Landel becomes Chief Executive Officer
succeeding Pierre Bellon, who retains his role as Chairman of the Board of Directors.
2007 2008
Sodexho Alliance becomes
transferred to Issy-les-Moulineaux. Acquisition of VR’s Service Vouchers and Cards business making Sodexo the co-leader
largest. Sodexo makes several further acquisitions in several markets, including Zehnacker, which doubles Sodexo’s size in Germany, making it no. 1 in the country’s Health Care market. Sodexho Alliance becomes Sodexo and makes several acquisitions
2006 2005
40 years after the company’s creation, CEO Michel Landel launches a new challenge for the Group: “Become the global expert in Quality of Life services.” Reinforcement of Service Vouchers and Cards through several acquisitions.
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Sodexo presents its 10 years strategic positioning, the new name of its activities (Food and Facilities Management Services becomes On-site Services Solutions and Service Vouchers and Cards becomes Motivation Solutions) and launches a third activity: Personal and Home Services. Sodexo presents its new strategic positioning
2009
In North America, following the acquisition
The acquisition of Comfort Keepers, specialized in non-medical services for seniors, contributes to the development of the Group’s third activity: Personal and Home Services. Acquisition of Radhakrishna Hospitality Services Group (RKHS), the leading provider
in this market with vast potential.
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Sodexo becomes N°1 in On-site Services in Brazil following the acquisition of Puras do Brasil. The acquisition of Lenôtre,
in French cuisine, strengthens Sodexo’s savoir faire in luxury gastronomy in Paris and worldwide.
2012 - 2013 2016 2011
Sodexo is N°1 in the 'BRIC' countries: Brazil, Russia, India, China Sodexo continues to strengthen its multi- technical services expertise with the deployment of a global technical expertise platform and through targeted acquisitions: Roth Bros in the United States, MacLellan in India, and Atkins in the UK. Since 26 January 2016, Sophie Bellon is Chairwoman
She succeeds her father, Pierre Bellon, who is now Chairman Emeritus.
Michel Landel presents Sodexo’s new strategic plan called AMBITION 2025.
OUR BRAND WILL BE SYNONYMOUS WITH
IMPROVING QUALITY OF LIFE
AND WE WILL BE FAIRLY REWARDED FOR THE VALUE WE CREATE
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Sodexo ranked in the DiversityInc Top 10 for the eighth consecutive year Sodexo was included in the 2016 Sustainability Yearbook published by RobecoSAM as the Sector Leader and the only Gold Class. In 2016, for the 12th straight year, Sodexo was named “Global Sustainability Industry Leader” for its industry sector in the Dow Jones Sustainability Index (DJSI). In 2016, for the 5th year in a row, Sodexo is among the Fortune World’s Most Admired Companies, ranked 4th in its industry (Diversified Outsourcing Services)