SmartSenior Angela Gong, Joanie Hollberg, Maggie Skortcheva, Rassan - - PowerPoint PPT Presentation

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SmartSenior Angela Gong, Joanie Hollberg, Maggie Skortcheva, Rassan - - PowerPoint PPT Presentation

Dec 25, 2022 345 likes •781 views

SmartSenior Angela Gong, Joanie Hollberg, Maggie Skortcheva, Rassan Walker Overview Review mission statement Discuss representative tasks Explain modified UI design and scenarios Present the tools we used for our prototype

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SmartSenior

Angela Gong, Joanie Hollberg, Maggie Skortcheva, Rassan Walker

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Overview

  • Review mission statement
  • Discuss representative tasks
  • Explain modified UI design and scenarios
  • Present the tools we used for our prototype
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Mission Statement

  • Teach senior citizens how to effectively utilize

their smartphones

  • Reduce anxieties of using, or unwillingness to use,

a smartphone

  • Encourage seniors to become natural smartphone

users

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Representative Tasks

Learning How to Tap (Simple)

  • Seniors aren’t comfortable with touch interfaces
  • Want to present interactive interface to help gain

tapping intuition

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Representative Tasks

Making Phone Calls (Medium)

  • Essential task for any phone
  • Confusing due to several options
  • Want to provide tutorial for using the interface to

make a call

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Representative Tasks

Downloading Apps (Complex)

  • Complex task for seniors

○ Have to know how to search for apps, understand app page, download app

  • No longer explain what each tab means

○ Not useful and relevant to the task on hand

  • Want to provoke problem solving skills instead of

just telling what to do

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Building Intuition

Revised UI Design

  • Increases comfort level
  • Tutorials make more sense
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Interactive, Exploratory Tutorials

Revised UI Design

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Quick Access to Help

Revised UI Design

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Feedback

Revised UI Design

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Scenarios

Tapping Tutorial

  • Tap successively smaller buttons
  • Feedback if senior taps the wrong place
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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

Making Phone Calls

  • User has already learned the minimum number of

gestures and interactions required to make a phone call

  • Minimal guidance provided at first
  • Hints and instructions provided after an error is

made

  • More guidance after more errors are made
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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

Downloading Apps

  • Most complex task
  • User would be able to recognize the elements

needed to complete the task

  • Hints after minor errors
  • Detailed instructions after 3 errors
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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Scenarios

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Tools Used

What Worked

  • Proto.io -- easy to design native-looking UI
  • Can recognize gestures such as tapping
  • Plays audio files for voice instructions
  • Easily create dialogs
  • Proto.io Viewer -- Feels as if actual app running on

iPhone

  • Recognizes iPhone gestures
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Tools Used

What Didn't Work

  • Unable to detect length of gesture

○ Want to know how long users are tapping

  • No easy way to do overlays

○ Had to create separate screens for overlays

  • No way to record time after instructions are given
  • Cannot detect if user is stuck

○ Cannot provide automatic instructions after period of inactivity

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Tools Used

Wizard of Oz Techniques

  • Needed voice instructions
  • Pre-recorded and had app auto-play audio files
  • Wanted seniors to learn with actual interface
  • Factory resetted an iPhone and took

screenshots

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Summary

  • Got lots of good feedback from last week’s

interviews

  • Wanted to make tutorials more exploratory and

provide constant feedback

  • Try to build intuition by presenting mini-tutorials

focusing on specific UI elements