SIV Applications and VoiceXML Judith A. Markowitz, PhD J. - PowerPoint PPT Presentation

SIV Applications and VoiceXML Judith A. Markowitz, PhD J. Markowitz, Consultants Chicago, IL www.jmarkowitz.com W3C Workshop on SIV March 5, 2009 1 1

Quick Review - - Markets Markets Quick Review • Broad markets Broad markets • • Government & private industry Government & private industry • • North America is the biggest market North America is the biggest market • • Australia & Europe are growth areas Australia & Europe are growth areas • • Leading industries Leading industries • □ financial services financial services □ □ corrections corrections □ □ law enforcement and intelligence law enforcement and intelligence □ Judith Markowitz W3C SIV Workshop 2 2 J. Markowitz, Consultants March 5 2009

Quick Review - - Applications Applications Quick Review Most widely-deployed applications • password reset • monitoring/reporting • access control (e.g., bank account) • surveillance/lawful intercept Judith Markowitz W3C SIV Workshop 3 3 J. Markowitz, Consultants March 5 2009

SIV in VoiceXML SIV in VoiceXML What Kinds of Applications What Kinds of Applications Should Be Supported Should Be Supported by VoiceXML? by VoiceXML? Judith Markowitz W3C SIV Workshop 4 4 J. Markowitz, Consultants March 5 2009

SIV in VoiceXML SIV in VoiceXML Four areas where applications differ Four areas where applications differ • User interaction • Input device • Application runtime • Architecture Judith Markowitz W3C SIV Workshop 5 5 J. Markowitz, Consultants March 5 2009

SIV in VoiceXML SIV in VoiceXML User Interaction User Interaction 1. User-application dialogue for SIV IVR, user knowingly using SIV (PR, M/R, AA) 2. User-application dialogue for another purpose SIV in background. user-system interaction is the same as for #1 – possible privacy issue (PR, M/R, AC) 3. No user-system dialogue (S/LI) 4. Combination e.g., AC with watchlist check Judith Markowitz W3C SIV Workshop 6 6 J. Markowitz, Consultants March 5 2009

SIV in VoiceXML SIV in VoiceXML Type of SIV in Dialogues Type of SIV in Dialogues 1. Text dependent (PR, M/R, AC) 2. Text prompted (PR, M/R, AC) 3. Text independent (any app) 4. Combination (any app) Judith Markowitz W3C SIV Workshop 7 7 J. Markowitz, Consultants March 5 2009

SIV in VoiceXML SIV in VoiceXML Input device Input device 1. Telephone used as a telephone (any app) 2. Other device used as a telephone (any app) 3. Telephone not used as a telephone (AC) 4. Other device on a non-telephony network (any app) Judith Markowitz W3C SIV Workshop 8 8 J. Markowitz, Consultants March 5 2009

SIV in VoiceXML SIV in VoiceXML Application runtime Application runtime 1. Streaming (almost any app) 2. Buffered (almost any app) 3. Batch/Stored (S/LI) Judith Markowitz W3C SIV Workshop 9 9 J. Markowitz, Consultants March 5 2009

SIV in VoiceXML SIV in VoiceXML Architecture – where is the SIV done? 1. Network – Centralized (any app) 2. Network – Distributed (any app) 2a. Multiple servers - same functions 2b. Multiple servers - different functions 3. Embedded (AC) 4. Distributed SIV processing (any app) Judith Markowitz W3C SIV Workshop 10 10 J. Markowitz, Consultants March 5 2009

SIV in VoiceXML SIV in VoiceXML Architecture – multiple factors 1. ASR and SIV (PR, M/R, AC) 2. Multiple SIV engines (any app) 3. Multiple biometrics (any app) 4. Multiple security factors (any app) 5. Multiple search factors SIV with speech search (S/LI) Judith Markowitz W3C SIV Workshop 11 11 J. Markowitz, Consultants March 5 2009