SIV Applications and VoiceXML Judith A. Markowitz, PhD J. - - PowerPoint PPT Presentation

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SIV Applications and VoiceXML

Judith A. Markowitz, PhD

• J. Markowitz, Consultants

Chicago, IL www.jmarkowitz.com

W3C Workshop on SIV March 5, 2009

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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• Broad markets

Broad markets

• Government & private industry

Government & private industry

• North America is the biggest market

North America is the biggest market

• Australia & Europe are growth areas

Australia & Europe are growth areas

• Leading industries

Leading industries □ □ financial services financial services □ □ corrections corrections □ □ law enforcement and intelligence law enforcement and intelligence

Quick Review Quick Review -

• Markets

Markets

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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• password reset
• monitoring/reporting
• access control (e.g., bank account)
• surveillance/lawful intercept

Quick Review Quick Review -

• Applications

Applications

Most widely-deployed applications

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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What Kinds of Applications What Kinds of Applications Should Be Supported Should Be Supported by VoiceXML? by VoiceXML? SIV in VoiceXML SIV in VoiceXML

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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Four areas where applications differ Four areas where applications differ

SIV in VoiceXML SIV in VoiceXML

• User interaction
• Input device
• Application runtime
• Architecture

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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User Interaction User Interaction

SIV in VoiceXML SIV in VoiceXML

• 1. User-application dialogue for SIV

IVR, user knowingly using SIV (PR, M/R, AA)

• 2. User-application dialogue for another purpose

SIV in background. user-system interaction is the same as for #1 – possible privacy issue (PR, M/R, AC)

• 3. No user-system dialogue

(S/LI)

• 4. Combination e.g., AC with watchlist check

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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Type of SIV in Dialogues Type of SIV in Dialogues

SIV in VoiceXML SIV in VoiceXML

• 1. Text dependent (PR, M/R, AC)
• 2. Text prompted

(PR, M/R, AC)

• 3. Text independent (any app)
• 4. Combination (any app)

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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Input device Input device SIV in VoiceXML SIV in VoiceXML

• 4. Other device on a non-telephony network

(any app)

• 3. Telephone not used as a telephone (AC)
• 2. Other device used as a telephone (any app)
• 1. Telephone used as a telephone (any app)

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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Application runtime Application runtime SIV in VoiceXML SIV in VoiceXML

• 1. Streaming (almost any app)
• 2. Buffered (almost any app)
• 3. Batch/Stored (S/LI)

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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Architecture – where is the SIV done?

SIV in VoiceXML SIV in VoiceXML

• 1. Network – Centralized (any app)
• 2. Network – Distributed (any app)
• 3. Embedded (AC)
• 2a. Multiple servers - same functions
• 2b. Multiple servers - different functions
• 4. Distributed SIV processing (any app)

W3C SIV Workshop March 5 2009 Judith Markowitz

• J. Markowitz, Consultants

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Architecture – multiple factors

SIV in VoiceXML SIV in VoiceXML

• 1. ASR and SIV (PR, M/R, AC)
• 2. Multiple SIV engines (any app)
• 3. Multiple biometrics (any app)
• 4. Multiple security factors (any app)
• 5. Multiple search factors

SIV with speech search (S/LI)