SLIDE 1
C o n s u m e r V u l n e r a b i l i t y C o n f e r e n c e
The positive effects of data sharing and collaboration
Sam James, Managing Director of Household Customers
To safeguard the environment for future generations A personal service that’s right for you To put things right if things go wrong Fair bills for everyone A more sustainable and prosperous future for our communities Clean, safe water for all
Film.
Project Uno.
- ‘Zero’ RIDDORs for DCWW colleagues in water business
- ‘Best ever’ Iron compliance, Customer Minutes Lost, Leakage
- Lowest ever level of water quality failures
- Considerable effort on serious incidents e.g. Caban Coch Dam
- Innovation – Catchments and Zonal Studies
- Challenges – Customer Acceptability / Customer Service /
Minor Works Costs
- Our most vulnerable customers
do not trust or engage with large
- rganisations and are often
invisible to us
- Data sharing on its own does not
address this challenge
- Collaboration across utilities,
public sector and third sector is where the real difference will be seen by our customers
Data sharing and collaboration