SHARED SERVICES ACROSS THE ENTERPRISE Todd Holderman, Vince Allen, - - PowerPoint PPT Presentation

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SHARED SERVICES ACROSS THE ENTERPRISE Todd Holderman, Vince Allen, - - PowerPoint PPT Presentation

SHARED SERVICES ACROSS THE ENTERPRISE Todd Holderman, Vince Allen, and Joe Carioti, EPA ; Andy Putnam, Colorado 2017 Exchange Network National Meeting INNOVATION AND PARTNERSHIP May 15-18, 2017 Sheraton Philadelphia Society Hill Hotel


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SHARED SERVICES ACROSS THE ENTERPRISE

Todd Holderman, Vince Allen, and Joe Carioti, EPA; Andy Putnam, Colorado

2017 Exchange Network National Meeting

INNOVATION AND PARTNERSHIP

May 15-18, 2017 Sheraton Philadelphia Society Hill Hotel Philadelphia, Pennsylvania #EN2017 http://www.exchangenetwork.net/en2017

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ABSTRACT

Partners across the Environmental Enterprise can deliver environmental management more effectively and efficiently by:

  • cooperatively developing tools,
  • consolidating commonly used functions, and
  • ffering them as Shared Services.

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Why Are We Here?

The environmental mission is more complex, crossing more media, and requiring increased data interoperability to answer difficult questions and challenges – we aren’t capable of addressing these changes without moving into the world of web services and APIs. We are here to:

  • Enable Environmental Innovation Outside the Halls of the Exchange

Network

  • Work Smarter not Harder

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Setting the Context: Understanding the Strategic Opportunity

The Shared Services Strategy provides a framework to develop and adopt priority information technology services across the partnership.

The strategy will address the following known challenges:

  • How do we build services collaboratively with a customer-centric

approach?

  • How do we use governance to enable smooth operation and efficient

use of developed services?

  • How do we ensure partners adopt and use services?

“Shared Services First” - Build the culture to support the philosophy that we build services for scaling/reuse.

Shared Service Benefits

  • Reduced development

costs

  • Improved data quality
  • Reduced reporting burden
  • Increased access to

current data

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Scope of the Strategy: Focus on Information Technology

Four key “buckets” of potential services:

– Application services

  • Perform a transaction (e.g., Lexus Nexus in CROMERR)

– Data services

  • Make a request and get data back (e.g., FRS; WQX)

– Platform services

  • Aggregate information from various sources (e.g., E-Enterprise Portal)

– Code sharing

  • Develop code and share with others (e.g., Be Well Informed)
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Recent Governance Touchpoint

April 5: The Shared Services work was presented to the EELC, who was asked to: – Prioritize work areas for the Management Board and Interoperability and Operations Team to focus. – Help users Adopt priority services by

  • Lowering barriers
  • Providing incentives
  • Encouraging via governance

– Identify and Allocate resources to accomplish goals for the shared services

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Shared Services Are Modernizing the business

  • f Environmental Protection

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Architecture

CDX Services Streamlined Registration (SOAP) CROMERR Sign Service (SOAP) CROMERR Signing Widget (JavaScript) OECA Common Services Register Auth Service (SOAP) Registration (REST/JSON) Authentication (REST/JSON) NetDMR Registration Web Application (SPA) CGP Web Application (SPA) Public Reference API (REST/JSON) Public Permit API (REST/JSON) Reference API (REST/JSON) Permit API (REST/JSON) E-Enterprise Portal Review/Search Module Node/NGN (ICIS-NPDES) MyCDX (Web) ATTAINS Catchment API

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  • https://npdes-ereporting.epa.gov/cgp
  • https://www.epa.gov/npdes/epas-2017-construction-

general-permit-cgp-and-related-documents

  • https://epanet.zendesk.com/hc/en-

us/categories/204532588-Construction-General- Permit-CGP-

  • https://www.epa.gov/compliance/npdes-ereporting
  • https://e-enterprise.gov/eenterprise-new

Construction General Permit

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Shared Services Implementation Strategy: Status Update

Key Dates: Fall EELC meeting - EELC approve/disapprove Final Shared Services Strategy.

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Strategy Overview

  • The objectives include development of the following:

– Technology framework

  • How are we building and supporting services?

– Governance and management processes?

  • How are we prioritizing, funding, maintaining and managing change to services?

– Communications and partner customer relations function

  • How are we marketing service to our customers and getting their feedback?

– Usage and monitoring analytical process and capability

  • How are we making sure the services are performing and meeting the customers needs?

– Preliminary implementation plan

  • How can we quickly move beyond the strategy and into implementation? Are there

more immediate steps that we need to take first, for example bringing existing services into the enterprise?

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Here’s What You Can Do

Give us feedback on the strategy:

  • Is there anything we missed?
  • What is it that we absolutely must get right with this

strategy?

  • In preparing for setting priorities, are their certain shared

services or categories of shared services that we should focus

  • n first?

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Discussion and Feedback

  • Are there other shared services examples?
  • Other feedback?
  • Questions?