Shared Service Centers in Russia Based on the results of the of SSC - PowerPoint PPT Presentation

Shared Service Centers in Russia Based on the results of the of SSC efficiency Survey (August-November 2016) Irina Novikova Manager People Advisory Services

EY Survey of SSC efficiency 5 6 Russian and International companies, that have Participants multi- or monofunctional HR SSC, that: Actively operating Are located in Russia Serve business units, located within CIS Participants represent the following sectors: Volkhov ► Pharmaceutics Kirovsk Cherepovets ► Production of construction St. Petersburg Yaroslavl Perm Nizhny Novgorod materials Tumen Moscow Divnogorsk Irkutsk (and ► Energy Samara Yegoryevsk Novosibirsk cities of Balakovo Irkutsk ► Small-scale trade of food region) Sayanogorsk products ► Mechanical engineering ► Telecommunications industry ► Oil and gas industry ► Chemical industry ► Retail trade of construction materials and food products

What is SSC in Russia Interaction with clients: Employee turnover rate is 7% ► Help Desk Typical Shared Service ► Main communication center in Russia: channels– e-mail and call-center ► Exists less than 7 years High level of BP regulation with low ► Is a part and located on the standardization territory of business unit of international group of Pricing model ► Plans on implementing cloud «Cost+» companies solutions ► Use of electronic document ► Costs + fixed margin workflow, electronic archives, scanning and auto recognition systems ► Use of two or more ERP systems, generally 1S or SAP

Typical features & functions of SSC Own back office: Monofunctional HR SSC administrates: Finance ► HR ► ► HR documents administration Occupational Health & Safety and ► ► HR Help Desk Environmental Protection ► Remuneration management ► Administration of Organizational structures and Staffing schedules 3 management levels Expertise center in SSC structure Use of SLA Content: SSC assessment criteria: KPI evaluation for all ► Quality of provided services ► Information about the employees ► SLA execution participants and their ► Productivity responsibility ► Timing of services ► Description of services *Survey concerning contentment with the client service is held more than once a year

Functions transferred to SSC HR documents 100% administration 91% Reward management 82% HR Help Desk Organizational structure and 82% 45% Personnel training manning table management 36% Recruitment System administration 36% Mobile personnel 27% 36% Personnel assessment management* 9% 9% Succession management Research conducting HR SSC 73% of companies plan to expand the areas of SSC’s services (including the functions that have already been transferred to SSC)