Session Rules P LEASE SWITCH OFF M OBILE PHONES / ON SILENT L ETS - - PowerPoint PPT Presentation

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Session Rules P LEASE SWITCH OFF M OBILE PHONES / ON SILENT L ETS - - PowerPoint PPT Presentation

Oct 20, 2022 273 likes •653 views

Session Rules P LEASE SWITCH OFF M OBILE PHONES / ON SILENT L ETS BE PUNCTUAL - T IME KEEPING (C OFFEE BREAKS ) P ARTICIPATE , A PPRECIATE & A SK QUESTIONS C OURTESY TO FELLOW DELEGATES P LEASE AVOID SIDE CONVERSATIONS

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Session Rules

▪ PLEASE SWITCH OFF MOBILE PHONES /ON SILENT ▪ LETS’ BE PUNCTUAL - TIME KEEPING (COFFEE BREAKS) ▪ PARTICIPATE, APPRECIATE & ASK QUESTIONS ▪ COURTESY TO FELLOW DELEGATES ▪ PLEASE AVOID SIDE CONVERSATIONS

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Objective of the Workshop

  • Communication Skills for effectiveness
  • Art of Introduction and Greeting
  • Body Language
  • Prioritize tasks according to their importance
  • Build rapport & trust in relationships
  • Being Proactive and Assertive Behavior
  • Stress Management
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What Is Effectiveness

  • The degree to which objectives are achieved and the extent to which

targeted problems are solved.

  • Effectiveness is the capability of producing a desired result or the

ability to produce desired output. When something is deemed effective, it means it has an intended or expected outcome, or produces a deep, vivid impression.

  • The origin of the word "effective" stems from the Latin word

effectīvus, which means creative, productive or effective.

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What is Personal Effectiveness

  • Personal effectiveness means making use of all the resources

(both personal and professional) you have at your disposal (i.e. your talents, strengths, skills, energy and time) to enable you to master your life and achieve both work and life goals

  • This will then mean you will be excellent in achieving your goals!
  • In simple Words

“Personal Effectiveness is all about making the most of what we have in Us”

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Personal Effectiveness

Time Management Stress Management Relationship & Trust Assertive Behavior Being Proactive Goal Setting Active Listening Body Language Communication Skills

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  • It takes a quick glance, maybe 5 to 10 seconds, for someone to

evaluate you when you meet for the 1st time

  • In this short time, the other person forms an opinion about your

appearance, your body language, your demeanor, your mannerism and how you are dressed.

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Communication Skills

  • Be Friendly
  • Think before you speak
  • Be Clear
  • Don’t Talk too much
  • Be your authentic self
  • Speak with confidence
  • Be concise
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The Art of Introducing and Greeting

You never get a second chance to make the first impression! First impression is the last impression! If you can’t make it good, at least make it look good!!

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Tips For Creating an IMPACT!!!

  • Be Punctual
  • A warm Smile
  • Present yourself Appropriately
  • Be yourself, be at ease
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Body Language

  • Body language is a kind
  • f nonverbal

communication, where thoughts, intentions or feelings are expressed by physical behaviors, such as facial expressions, body posture, gestures, eye movements, touch and the use of space.

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Fir irst Im Impression

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Fir irst Im Impression

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Ele lements of f Personal Communication

Words 7% Pitch, Tone, Rate, Volume 38% Body Language 55%

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Mode of Communication Formal Years of Training Percentage of Time Used Writing 12 years 9 Reading 6 – 8 years 16 % Speaking 1 -2 Years 30 % Listening 0 – Few hours 45 %

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Become an Activ ive Lis istener Pay Attention Show you are Listening Provide positive reinforcements Provide effective feedback

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Goal Setting

  • Set Clear Goals
  • Set your time limit
  • Set day goals
  • Write your goals on paper
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Time Management

  • “Time Management” refers to the way that you organize and

plan how long you spend on specific activities.

  • Benefits of Time Management;
  • Greater productivity and efficiency
  • Better professional reputation
  • Increased opportunity for advancements
  • Greater opportunities to achieve important personal & career

goals

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Time Management

  • List the task and organize your time
  • Set priorities
  • Keep a clear focus
  • Avoid wastage of time
  • Use a dairy
  • Work together
  • Take a break
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The Eisenhower Box

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Tower of Cards

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Proactiv ive versus Reactiv ive Proactive : Reactive :

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Proactiv ive versus Reactiv ive Proactive : Creating or controlling a situation rather than just responding to it. Reactive : Acting in response to a situation rather than creating or controlling it.

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Proactive Versus Reactive

Proactive Reactive

Responsibility Inside Outside Perspective when facing difficulties Embraces new situations. See them as challenges, and learning opportunities Sees new situations as

  • problems. Takes action to

solve them and go back to comfort zone. Feelings Feels confident, strong and in control Feels stresses, lost and reluctant to act Action zone Stretch zone Comfort zone Panic Zone Personal Gets closer to purpose of

  • life. Feels in control, stronger

and more confident. Feels safer but aimless

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Take Control of Your Life

If you are waiting for someone to help you, you may end up waiting a long time. Take charge and be PROACTIVE, take charge of each day….

Thoughts Feelings Emotions Behavior

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Being Assertive

  • Expressing what you think and feel in a positive way by creating

mutual respect

  • Confident in a relaxed way
  • Able to openly state views and opinion without upsetting others
  • Do not ignore problems- look for win-win situation
  • Proactive- look for situations and solutions instead of blaming others
  • Able to admit mistakes without excessive apologizing
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Assertiv ive versus Aggressiv ive Assertive : people state their opinions while still being respectful to others. Aggressive : Aggressive people attack or ignore others’ opinion in favor of their own.

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Compare

Aggressive Assertive “You are never on time!” “You were 15 minutes late today. That’s the 3rd time this week” “You always interrupt my stories!” “I would like to tell my story without being interrupted.” “He makes me angry!” “I get angry when he breaks his promise.”

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Build Rapport & Effective Interpersonal Relationships

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Defi fining a Good Relationship

Trust

Welcoming Diversity Mindfulness Mutual Respect

Open Communication

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Building Strong Relationships

  • Use sincere complements
  • Indicate a personal connection
  • Show unconditional regard & acceptance
  • Try to be non-judgmental
  • Listen actively
  • Be honest
  • Respect
  • Try to connect with small talk
  • Offer empathy
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Stress Management

  • Manage time
  • Get enough sleep
  • Ease up on stress busters
  • Involve in a hobby
  • Spend time with your loved ones
  • Eat healthy
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If you can Manage yourself effectively then there won’t be any need to manage stress

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Tips for Personal Effectiveness

  • In order to achieve Personal Effectiveness by applying efficient time

management, you would need to know how to:

  • Identify time management profiles and understand the principles of

time management;

  • Plan and organize your own work;
  • Draw up time efficient work plans to carry out work functions;
  • Implement time efficient work plans;
  • Maintain files and records.
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Q & A Thank you and wish you all the best