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Services and the future re of work rkforc rce XXIX International RESER Conference September 12 th -14 th 2019, Ceuta, Spain Jos Aureliano Martn Segura Jos Luis Navarro Espigares University of Granada (Spain) aurelianomartin@ugr.es


  1. Services and the future re of work rkforc rce XXIX International RESER Conference September 12 th -14 th 2019, Ceuta, Spain José Aureliano Martín Segura José Luis Navarro Espigares University of Granada (Spain) aurelianomartin@ugr.es jnavarro@ugr.es

  2. Un Univ iver ersity ity of of G Granada • The University of Granada is a public university situated in the historical city of Granada, which lies just 35km from the spectacular Sierra Nevada mountain range and 65km from the tropical Mediterranean coast. • The University was officially founded by the Emperor Charles V in the year 1531 ,succeeding the Madrasah founded in 1349 by Yusuf I, the Sultan of Granada. • Built on a centuries-old teaching tradition dating back to the madrasahs of the Nasrid dynasty of Granada. • Accordingly, it is one of the most significant universities in Europe in terms of its historical importance .

  3. Un Univ iver ersity ity of of G Granada • National and international ranking The University of Granada in the 2016 ARWU agencies collectively indicate that International Rankings the UGR continues to make strides as a higher education institution, including it among the top 3% of universities worldwide. • The Shanghai Academic Ranking of World Universities (ARWU), which measures the research performance of higher education institutions across the globe, currently ranks the University of Granada as among the top 201-300 institutions in the world and 2nd in Spain (ARWU 2016).

  4. Un Univ iver ersity ity of Gr Gran anad ada International Mobility Performance • The UGR receives more incoming Erasmus+ students than any other European higher education institution. • It also sends more Erasmus+ students abroad than any other European university. • Additionally, the UGR is the leading Spanish institution in non-EU mobility exchanges, managing 1 out of 5 Erasmus+ student and staff exchanges in 2015-2016, in collaboration with higher education institutions from 22 non-EU countries. • In terms of student satisfaction, the University of Granada was awarded a score of 9+/10 (Award: Excellent). • Moreover, in recognition of its outstanding contribution to the Erasmus Lifelong Learning Programme, the UGR obtained the Erasmus Gold Star award in 2007.

  5. Un Univ iver ersity ity of Gr Gran anad ada • UGR has seven campuses, five of them are spread out across the city of Granada, giving it a generalised university atmosphere. • In addition, the University of Granada has two campuses in the North of Africa located in the cities of Ceuta and Melilla .

  6. CEUTA (SPAIN)

  7. CEUTA • Is a Spanish city in North Africa . • With Portuguese origins . • It has hardly any natural resources . • It is surrounded by sea . Its land extension is only 18.5 Km2. • It has one of the highest population densities of the country (4,050 inhab. /Km2 ). • It is currently immersed in an important commercial crisis due to the change of its traditional model . • The tax advantages, such as its being a duty-free port, have stopped since the entrance in the European Union. • This will worsen with the tariff dismantling of Morocco.

  8. CE CEUTA ECONOMY • Services play a key role in the Ceuta’s economy • Services generate the 90.1% of the total product, followed by Construction 4.8%, industry 4.6% and agriculture 0.5%. • But the situation may take a significant turn due to the dismantling of Moroccan tariffs, so tourism will become even more important in the local economy. A G R I C E C O N S T R C E I N D U S C E S E R V I C E • That is why local authorities insist in promoting tourism sector linked to business congresses and scientific conferences.

  9. Ac Academic activity in Ce Ceuta

  10. Un Univ iver ersity ity of Gr Gran anad ada Ca Camp mpus of of Ce Ceuta • There are two Faculties: The following postgraduate training is offered: • Faculty of Education, Economy and Technology. • Faculty of Health Sciences Secondary Master Doctorate: Models of Teaching- • The degree studies that are offered Learning and Development of are: Educational Institutions. • Degree in Early Childhood Education Master's Degree in Technologies for • Degree in Elementary Education Market Research and Marketing • Degree in Social Education • Degree in Computer Engineering Master's Degree in Innovation and • Degree in Business Administration Improvement of Attention to • Degree in Nursing Diversity

  11. The Conference ce Venue: Facu culty of Education, Economics cs, and Tech chnology of of Ceuta

  12. An old military dependency converted into one of the most modern venues of the University of Granada, redesigned for teaching and research.

  13. Some Some t tou ouri rist a attract ction ons of of Ce Ceuta

  14. Tr Travelling to Ceuta • In Ferry from Algeciras • By Train from Madrid • By Bus from Malaga Airport • In Helicopter from Malaga • In international flight • In AVE from Madrid • By bus from anywhere in Spain • In international flight to Tanger (Morocco) and taxi service to Ceuta. • In international flight to Gibraltar and bus to Algeciras ( that lasts half an hour).

  15. Tr Travelling to Ceuta • The organising team has contacted a travel agency that offers to pick up all participants at the Malaga airport and transfer them to the hotel in Ceuta. • In particular, the services offered by the travel agency would be the following: • A bus will be waiting for the attendees at Malaga Airport and it will take them to Algeciras harbour to take the ferry and cross the Strait of Gibraltar to get Ceuta. • At the port of Algeciras, the boat tickets will be delivered, and you will be ready to check-in and board your destination to Ceuta. The journey takes approximately 1 hour. • Since there will be many people who come from different destinations and schedules we will offer three buses during the day before the Conference at 11:00 AM, 15:00 PM, and 19:00 PM). The time schedule can be adapted to maximise the number of travellers.

  16. Tr Travelling to Ceuta Algeciras

  17. Ge Gettin ting Ce Ceuta • Once in Ceuta, a bus will be waiting to take the participants to the hotel. • It is located in a centric street of the city that makes it possible to go by foot to everyplace.

  18. TE TENT NTATI TIVE PRICE CES S FO FOR TH THE CE CEUTA VISI SIT • FERRY ALGECIRAS-CEUTA-ALGECIRAS: (if the full trip is contracted with that BETWEEN € 28-30 PER PERSON. agency) • DOUBLE ROOM IN ACCOMMODATION AND BREAKFAST REGIME: BETWEEN 70- 80 €. • INDIVIDUAL ROOM IN ACCOMMODATION AND BREAKFAST REGIME: BETWEEN 65-75 €. • TOURIST GUIDED TOURS IN THE CITY OF CEUTA FOR FREE

  19. XIX International RESER Conference ce Main theme of the conference “Services and the future of workforce”

  20. XXI XXIX X International RESER Conference ce “Se Services a and t the f future o of w workforce” Skill shift: Automation and the future of the Advanced social technologies and the future of workforce.- collaboration.- “ The adoption of automation and artificial “The next generation of social technologies is intelligence (AI) will mark an acceleration over beginning to transform the way people the shifts of even the recent past. communicate and work with each other. The need for some skills, such as technological The use of advanced tools has implications for as well as social and emotional skills, will rise, broader process-level and organizational even as the demand for others, including changes, too. physical and manual skills, will fall. Where message-based platforms are in use, These changes will require workers everywhere respondents are likelier than others to say their to deepen their existing skill sets or acquire new use of social tools has enabled employees to ones. Companies, too, will need to rethink how communicate more often and to self-organize work is organized within their organizations.”. with team members. They even say these technologies have changed the very nature of their work to become more project based, rather than team or function based.”. McKinsey Global Institute 2018. (https://www.mckinsey.com/featured-insights/future-of-organizations-and-work/skill-shift-automation-and-the-future-of-the- workforce)

  21. XIX International RESER Conference ce “Se Services a and t the f future o of w workforce” “Robotization, digitization, uberization, gig economy, and crowdworking are terms that in a short time have been incorporated into our vocabulary to describe the vertiginous changes that are taking place in the world of work and in all economies ..... The growing fragmentation of the productive processes in a digital and globalized context are modifying the organization of production and work, in global supply chains and in the extension of labor relations that seek to escape from the traditional legal framework of labor relations. In this changing context, the horizon of decent work for all continues to be an imperative for the coexistence and well-being of our societies, the challenge that lies ahead is to make it effective. Just transition through social dialogue is the most effective way to nurture the changes from an inclusive perspective and shape the future of the work we want.”. Joaquín Nieto. OIT 2017

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