Separation of End User vs Computer Services Tasks End User Tasks - - PowerPoint PPT Presentation

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Feb 06, 2024 289 likes •334 views

Separation of End User vs Computer Services Tasks End User Tasks Computer Services Tasks Maintain Print reports, Create data files Enter data application letters, labels for end users components Support user Train users

SLIDE 1

North Shore Choral Society IT Task Force status as of September 1, 2012 Page 1

Enter data Print reports, letters, labels Describe data requirements

Separation of “End User” vs Computer Services Tasks “End User” Tasks

Describe output requirements Give feedback about computer performance Give feedback about ease of use

Computer Services Tasks

Backup shared components Train users Troubleshoot problems Support user transition to new application Evaluate technical health and longevity Implement technology upgrades Maintain Information Policy Maintain application components Create data files for end users

SLIDE 2

North Shore Choral Society IT Task Force status as of September 1, 2012 Page 2

Transition

Up through 2011-2012 season 2012-2013 season

NSCS data (dBASE) (resides on Anthony’s computer)

Membership Chair / Computer Services Membership Coordinator Computer Services Coordinator

NSCS data (dBASE)

NSCS01

Patron Data files sent via email Remote control through “LogMeIn” application Remote control through “LogMeIn” application

? Coordinator Patrons Coordinator

Mailing label files sent via email

SLIDE 3

North Shore Choral Society IT Task Force status as of September 1, 2012 Page 3

Computer Services Coordinator Membership Coordinator ? Coordinator Patrons Coordinator Enter member data Give feedback about ease of use Print reports, letters, nametags Describe data selection requirements Describe output requirements Give feedback about computer performance Enter Patron / donation data Give feedback about ease of use Print letters, mailing labels Describe data selection requirements Describe output requirements Give feedback about computer performance Enter mailing list data Give feedback about ease of use Print mailing labels Describe data selection requirements Describe output requirements Give feedback about computer performance User operations User operations User operations User Requirements User Requirements User Requirements Enter Patron / donation data Backup shared components Train users Troubleshoot problems Support user transition to new application Evaluate technical health and longevity Implement technology upgrades Maintain Information Policy Maintain application components Enter mailing list data Enter ticket sale data (partial) Create data files for end users Temporary support during transition

Distribution of work 2012-2013

Maintain text, selection criteria ? Audience Development? Mailings?

SLIDE 4

North Shore Choral Society IT Task Force status as of September 1, 2012 Page 4

Future Plans

Some end user operations available during the 2013-2014 season

Membership Coordinator Computer Services Coordinator

Browser access to website

? Coordinator Patrons Coordinator

NSCS data

(MySQL tables within Joomla! and CiviCRM) Browser access to website

? Coordinator

Browser access to website Browser access to website Browser access to website

Webhost’s server Back End CiviCRM running under Joomla! Front End CiviCRM running under Joomla!