Saf afeguar arding t the Guest Experience wi with Director of - - PowerPoint PPT Presentation

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Saf afeguar arding t the Guest Experience wi with Director of - - PowerPoint PPT Presentation

Presenters Jeff Aguiar , Director of Sales, Intelity Tim Butterworth , Commercial Director, Crave Interactive Perle Flavien , Saf afeguar arding t the Guest Experience wi with Director of Operations, Marigot Bay Resort & Marina


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Saf afeguar arding t the Guest Experience wi with Contactless T Technol

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  • gy – Part 2

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Jeff Aguiar, Director of Sales, Intelity Tim Butterworth, Commercial Director, Crave Interactive Perle Flavien, Director of Operations, Marigot Bay Resort & Marina Christus Gill, IT Manager, Marigot Bay Resort & Marina Gareth Hughes, Founder & Owner, Crave Interactive

Thursday, September 10, 2020 2:00-3:15pm et #CHTALive

Presenters

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Please post your questions via the Q&A box. Questions will be addressed at the end of the session. The on-demand video recording of today’s presentation will be distributed within 48 hours of the webinar. A copy of the presentation and any support materials can be found in the Members' Only portal. This session is scheduled through 3:15PM ET.

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#CHTALive

CH CHTA St Strateg egic ic P Partners

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Availabl ble for Do Downl nload a at www.cari ribbe bbeanh nhotelandt ndtouri urism.com

CH CHTA K Key M Mem ember er R Res esources

Providing Reopening Resources to Help You Get Back to Business

Comprehensive Industry Health Safety Guidelines and Checklists – reviewed and endorsed by the Caribbean Public Health Agency (CARPHA)

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Proced edures es a and guidel elines es to to r recei eive r e recognition launching n g next week ek!

CH CHTA K Key M Mem ember er R Res esources

Providing Reopening Resources to Help You Get Back to Business

As a Safe Travels Ambassador, CHTA is authorized to issue the stamp to businesses that adopt the regional guidelines, the implementation of the Safe Travels protocols and sign CHTA’s pledge to health safety Recognition for your commitment to health safety, including listing in our website for CHTA Members

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www.caribb bbeanho hote telandt dtourism. m.co com

CH CHTA K Key M Mem ember er R Res esources

Providing Reopening Resources to Help You Get Back to Business

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Your membership helps us continue our work to safeguard the industry and build towards a strong recovery. Join the #MyCHTA community!

Membership@CaribbeanHotelandTourism.com www.caribbeanhotelandtourism.com

CHTA M A Membe bershi hip

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CHTA L A Live Upcoming W Webi bina nar

www.caribbeanhotelandtourism.com

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Saf afeguar arding t the Guest Experience wi with Contactless T Technol

  • logy
  • gy – Part 2

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Jeff Aguiar, Director of Sales, Intelity Tim Butterworth, Commercial Director, Crave Interactive Perle Flavien, Director of Operations, Marigot Bay Resort & Marina Christus Gill, IT Manager, Marigot Bay Resort & Marina Gareth Hughes, Founder & Owner, Crave Interactive

Thursday, September 10, 2020 2:00-3:15pm et #CHTALive

Presenters

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Safeg eguarding t the e Guest Exp Experience w with Con Contact ctless Technol

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THE GUEST EXPERIENCE WITH INTELITY

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About INTELITY

INTELITY is the global provider of the most comprehensive guest experience and staff management platform in hospitality. It features mobile, in-room, and public space solutions that provide a seamless guest journey.

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Guest Engagement from Anywhere

Housekeeping & Other Service Requests Part of an Omnichannel Marketing Platform Event Information & Scheduling Dining Menus, Mobile Food & Beverage Messaging & Guest Feedback Upselling & Incremental Revenue Opportunities Mobile Check-In & Mobile Key

  • Native Mobile Apps
  • Web-Based HTML
  • Single Property
  • Multi-Property
  • Enterprise Brand
  • Fully Custom
  • Mobile SDK
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Import Reservation Verify Payment Match ID Checked In Access Mobile Key

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Mobile Key: Simple & Secure

Provide guests with a contactless and secure solution to access their rooms and public areas.

  • Eliminate plastic keys
  • Limit guest and staff contact
  • Reduce front desk congestion
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Select Item Additional Items & Upsell Check Out Delivery Method Success & Confirmation

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Integrations to Leverage Existing Systems

Friction-free integrations across industry-leading providers of PMS, POS, room controls, booking, and service apps ensures a truly contactless experience for guests without disrupting your current tech stack

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For More Examples:

Individual Property Example

INTELITY’s Demo App

Brand App Example

Couples Resorts

Custom Build Example

Hard Rock

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Contact Information

General Inquiries Jeff Aguiar

Director of Sales, South East & Caribbean

Dominique Dosal

Director of Sales, Latin America

jeff.aguiar@intelity.com dominique.dosal@intelity.com info@intelity.com

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Crave I Interactive

  • Speci

cialists in Resort H Hot

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GARETH HUGHES – CEO & FOUNDER TIM BUTTERWORTH – CHIEF COMMERCIAL OFFICER

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Crave - Experts in Resort Guest Experiences

  • 400 million guest interactions per year
  • Clients include ARIA, Baha Mar, AMResorts

& many independent properties

  • Clients across the Caribbean
  • In-Room Tablets & AppLess Mobile
  • Superior Guest Experience
  • Solid, Reliable & Secure

COMO Parrot Cay Turks & Caicos Baha Mar Resort Bahamas

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Our Solutions

Crave Tablets AppLess Mobile

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Point Camera to Scan

Try A AppLess for

  • r Y

Yourself

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Try A AppLess for

  • r Y

Yourself

 Easy to Deploy  Uses Guest’s own device  Frictionless  No App to download  Hardware Not Required

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Customized for the Guest Journey

Before & During Stay In the Room Concierge & Tours In the Bar On the Beach Private Cabana Night Club

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Endless Possibilities

Crave’s In-Room tablets & AppLess are perfect solution for hotels of any size

Digital Directory Multilingual Concierge & Tours Video Communication F&B Ordering Daily Activity Schedule Dynamic Pricing Smart Guest Messaging View Bill & Express Checkout In-room Dining Ordering Housekeeping Requests Restaurant Reservations Spa Services Hotel Facilities Integrations News & Weather Local City & Jogging Guides Group & Conference Offerings Secured Web Browsing Bedside Alarm Late Check Out Salon Services Multi-Currency POS & PMS Integrations Loyalty Program Access Apps & Games TV & Room Controls Travel Information And Many more!

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Main Benefits of Crave

 Great G Guest Expe peri rienc nce  Customized t to your ur B Brand nd  Services R Relevant t to Gue uest J Journe rney  Easy D y Deploym yment  Improves your b bottom l line

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Contact Information

Sandy Murray - Senior Sales Executive info@crave-emenu.com +1 219-617-7276 crave-emenu.com

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CHTA L A Live Upcoming W Webi bina nar

www.caribbeanhotelandtourism.com

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Thank You for Attending! Get in Touch! membership@caribbeanhotelandtourism.com @CHTAFeeds @CHTAFeeds @CaribbeanHotelandTourismAssociation Caribbean Hotel and Tourism Association