Rethinking Assets - CIH South West Conference 2014 Presented by: - - PowerPoint PPT Presentation

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Rethinking Assets - CIH South West Conference 2014 Presented by: - - PowerPoint PPT Presentation

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Rethinking Assets CIH SW Conference 2014 Rethinking Assets - CIH South West Conference 2014 Presented by: Robert Stronge Managing Director, Guinness Hermitage April 2014 Rethinking Assets CIH SW Conference 2014 Background and Introduction

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Rethinking Assets CIH SW Conference 2014

Rethinking Assets

  • CIH South West Conference 2014

Presented by:

Robert Stronge Managing Director, Guinness Hermitage

April 2014

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Rethinking Assets CIH SW Conference 2014

Background and Introduction

  • Guinness Partnership

– 60,000 homes across England – Care services to 10,000 customers – More than 2,500 employees

  • Guinness Hermitage

– Around 15,000 homes in the South and West of England – 300 employees

  • Local delivery and knowledge…..backed up by

national resources and strength

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Rethinking Assets CIH SW Conference 2014

Where we operate Guinness Partnership Guinness Hermitage

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Rethinking Assets CIH SW Conference 2014

Partnership Strategy

  • Purpose

– To improve people’s lives by providing as many high quality, affordable homes as possible and by providing the housing and care services that our customers most need

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Rethinking Assets CIH SW Conference 2014

Partnership Strategy

  • By focusing on:

– Great Service – Great Homes – A Great Place to Work – Financial Strength and Capacity

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Rethinking Assets CIH SW Conference 2014

Partnership Strategy

  • We’ll achieve this through:

– Focusing on the customer – housing and care – Growing and diversifying – Making best use of our assets – Developing our people – Exploiting new technology

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Rethinking Assets CIH SW Conference 2014

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Rethinking Assets CIH SW Conference 2014

Efficiency and Value for Money

  • Fit for the Future
  • Stock Transfers / Optimisation
  • Cost sharing vehicle (with Westward Housing)
  • Responsive repairs and voids contract
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Rethinking Assets CIH SW Conference 2014

Supporting our customers

  • Our customers are changing
  • Linking housing with care
  • Refocusing the relationship – and resources
  • Tenancy sustainment - Access to work, Affordable

warmth, Financial inclusion, Tenancy support

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Rethinking Assets CIH SW Conference 2014

Supporting our customers

  • Aspire Awards
  • Catch 25
  • Active Plus (Redruth / Plymouth)
  • Affordable warmth customer training
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Rethinking Assets CIH SW Conference 2014

Learning and Sharing

  • Strong innovators and performers in the South West

– Development – Care – Community investment

  • Build strong partnerships and learn from each other
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Rethinking Assets CIH SW Conference 2014

The Future……….?

  • Further welfare reforms
  • Different markets and customers
  • Blurring and convergence of tenures
  • Sector consolidation
  • A different rule book…..?
  • Strong values and mission win through