Rethinking Assets - CIH South West Conference 2014 Presented by: - PowerPoint PPT Presentation

Rethinking Assets CIH SW Conference 2014 Rethinking Assets - CIH South West Conference 2014 Presented by: Robert Stronge Managing Director, Guinness Hermitage April 2014

Rethinking Assets CIH SW Conference 2014 Background and Introduction • Guinness Partnership – 60,000 homes across England – Care services to 10,000 customers – More than 2,500 employees • Guinness Hermitage – Around 15,000 homes in the South and West of England – 300 employees • Local delivery and knowledge…..backed up by national resources and strength

Rethinking Assets CIH SW Conference 2014 Where we operate Guinness Partnership Guinness Hermitage

Rethinking Assets CIH SW Conference 2014 Partnership Strategy • Purpose – To improve people’s lives by providing as many high quality, affordable homes as possible and by providing the housing and care services that our customers most need

Rethinking Assets CIH SW Conference 2014 Partnership Strategy • By focusing on: – Great Service – Great Homes – A Great Place to Work – Financial Strength and Capacity

Rethinking Assets CIH SW Conference 2014 Partnership Strategy • We’ll achieve this through: – Focusing on the customer – housing and care – Growing and diversifying – Making best use of our assets – Developing our people – Exploiting new technology

Rethinking Assets CIH SW Conference 2014

Rethinking Assets CIH SW Conference 2014

Rethinking Assets CIH SW Conference 2014 Efficiency and Value for Money • Fit for the Future • Stock Transfers / Optimisation • Cost sharing vehicle (with Westward Housing) • Responsive repairs and voids contract

Rethinking Assets CIH SW Conference 2014 Supporting our customers • Our customers are changing • Linking housing with care • Refocusing the relationship – and resources • Tenancy sustainment - Access to work, Affordable warmth, Financial inclusion, Tenancy support

Rethinking Assets CIH SW Conference 2014 Supporting our customers • Aspire Awards • Catch 25 • Active Plus (Redruth / Plymouth) • Affordable warmth customer training

Rethinking Assets CIH SW Conference 2014 Learning and Sharing • Strong innovators and performers in the South West – Development – Care – Community investment • Build strong partnerships and learn from each other

Rethinking Assets CIH SW Conference 2014 The Future……….? • Further welfare reforms • Different markets and customers • Blurring and convergence of tenures • Sector consolidation • A different rule book…..? • Strong values and mission win through