Retail Partner Agency Training Mark McGilvery Food Resource Manager - - PowerPoint PPT Presentation

Welcome To 2019 Retail Partner Agency Training

Mark McGilvery Food Resource Manager

Responsible For Retail Donation Program

Why did the teddy bear say no to dessert?

Agency Impact In 2018

YOU rescued $21.8M worth of food for your community! YOU provided 10.8M meals for those in need! YOU distributed 82% of the food! YOU saved 13M pounds of food from the landfill! YOU ARE THE HEROES LEADING THE FIGHT AGAINST HUNGER!

What Are The Benefits For Our Retail Stores?

• Liability Protection - Bill Emerson

Good Samaritan Act (1996)

• Helping Those In Need
• Tax Deductible Donations - 501c3

Charity Organization

• Increases Employee Morale
• Waste Disposal Costs

Who are our awesome retail stores?

Retail Store Best Practices

• Must use badges even if your store knows you
• Commit to learning names and saying hello
• Please and thank you go a long way
• You serve the store

Retail Store Best Practices

• Show store personnel how you keep food safe
• Inform store in advance if you are ever going to miss a pick up
• Never sort through boxes on site OR pick and choose donations
• Don’t let problems and challenges build up
• Keep timely and accurate records of the food you pick up from each store
• FINALLY, it’s NOT us verse them. WE’RE A TEAM!

Retail LCFB Best Practices

• Retail Pounds Reports: ALWAYS due BEFORE the 5th of EVERY MONTH!

Report through the LCFB website

• Click on Member Section
• Scroll to Retail Pound Report and enter your data
• Enter a report for each store/catagory you are assigned,

even if you have 0 pounds to report PLEASE CONTACT MARK TODAY IF YOU HAVE ANY QUESTIONS ABOUT REPORTING

Date Location Type of Product Temperature @ Pickup (<41F) Temperature @ Agency (<41F) Temperature Recorded Signed By

• 1. Take product temperature at random. Not all products have to have their temperature taken
• 2. Use a thermometer that can be placed between two packages
• 3. Do NOT insert thermometer directly into the product
• 4. Keep this record for 2 years

Food Bank/Agency Receiving and Temperature Log

18%YES 82% NO

Has your agency missed reporting retail pounds in 2019?

Why Is This A Big Deal?

• Retail Partners Demand We Report Pounds Monthly
• Will remove unreliable agencies

27% YES 73% NO

Did Your Agency RSVP Prior To The Deadline For The 2019 RPA Training?

Communication Is Key To Our Success

Why Is Communication Key To Success?

• If I cant get ahold of you, neither can your clients
• Could be a safety issue (ie food recall)
• Fantastic Opportunities (ie computer giveaways, kitchen

supplies)

• It’s on YOU to dictate which stores I visit

3 Areas for Compliance in 2019

• 1. LCFB Requirements & Reporting
• Late or missing retail reports
• Past due balances with the Food Bank
• Communications Agreement violations

2. Food Safety

• Active and Passive temperature control
• Improper food storage
• Improper distribution
• Food Safety Certification & Site Visit Inspections
• 3. Misconduct/Customer Service
• Missed pick ups
• Violation of store rules
• Issues with customer service

Handling Compliance Violations

• Phase 1: Reminder
• Phase 2: Warning
• Phase 3: Probation
• Phase 4: Removal from RPA and/or Agency Program

Why did the tomato blush?

Retail Partner Agency Information Form

• Please complete accurately with all donor information
• What categories are you receiving regularly?
• How often are you picking up?
• Departments you receive donations
• Volunteers picking up
• How do you weigh?
• Temperature controls?
• DAYS/TIMES Food is available to the

public

• All assigned stores listed on back

2019 Retail Partner Program Agreement

• One agreement per

Agency not per store

• Pastor or Agency Director

signature

• Primary contact for your

retail program

• Email for person who

handles reporting and issues with Retail

9,000 Square Miles Covered 25.5 Million Meals Provided 8.6 Million Pounds Of Produce Distributed 30.5 Million Pounds Of Food DistrIbuted

WE COULD NEVER DO IT WITHOUT YOU!

Tools of the Trade

• Rubbermade Digital Scales

– www.uline.com/BL_2203/Rubbermaid-Digital-Scales

– 9V battery or 9ft. Cord – $129 – ULINE 1-800-295-5510

• Freezer Blankets

– $55

Next Steps

1 Agency Representative/Volunteer

• Visit the RPA FORMS Table
• Turn in the Retail Partner Program

Agreement

• Turn in the RPA Information Form
• Visit the 2019 BADGES Table
• Sign for your Badges

Questions & Answers

Mark McGilvery

Food Resource Manager

843-747-8146 Ext. 108