Resul sults ts Base sed d Accounta countability bility Are we - - PowerPoint PPT Presentation

Resul sults ts Base sed d Accounta countability bility

Are we really making a difference?

www.resultsaccountability.com

The RBA Framework Aims to

• Define the results we are seeking… in our community,

for the clients served, for our organization

• Determine indicators for success – How would you

know if the result was achieved?

• Identify what works – Best practices, promising

practices – and prioritize them

• Identify all those who could potentially play a role in

contributing to results – Who are our partners?

• Move from talk to action

The RBA Framework also…

• Moves “doing good things” to “doing effective things”
• Allows you to clearly communicate the need and the

progress being made

• Creates a table for everyone to contribute
• Guides investment… of time, energy and money
• And did we mention…. Move from talk to action

Seven Steps of

Results Based Accountability

One: IDENTIFY THE RESULT

RESULT or OUTCOME or GOAL

A condition of well being for a population (children, families, neighborhoods)

What result to you want to achieve? What should be different for the population served?

WHO IS THE RESULT TARGETED AT?

Performance Accountability vs Population Accountability

Results Accountability

is made up of two parts:

Performance Accountability about the well-being of CLIENT POPULATIONS

For Programs – Agencies – and Service Systems

Population Accountability about the well-being of WHOLE POPULATIONS

For Communities – Cities – Counties – States - Nations

Two: IDENTIFY THE TARGET POPULATION

Who is the population that will be impacted? Who do you want to achieve this result for?

Three: HOW WOULD YOU KNOW?

If the result is achieved, what will be different? What will you see in your community? What won’t you see any more?

Four: HOW WOULD YOU MEASURE IT?

 What key Indicators would change? What do those key Indicators look

like now (what is the trend line)?

What is the story behind the data?

Indicator or Benchmark A measure that helps quantify how you are doing on the RESULT (graduation rate, obesity rate, unemployment rate)

The Matter of Baselines

Baselines have two parts: history and forecast

H M L History Forecast

Turning the Curve

Point to Point

OK?

Definitions

POPULATION MEASURE A measure of well being for a community Example: Number of people returning to incarceration PERFORMANCE MEASURE A measure of how well a program, agency, or service is working Example: Number/Percent of returning offenders who find and retain employment

Relationship Between Performance Measures and Indicators for Whole Population

Classroom % of students reading at grade level School All Schools in District All students in community

Criteria for

Choosing Indicators

as Primary vs. Secondary Measures

Communication Power Proxy Power Data Power

Does the indicator communicate to a broad range of audiences? Does the indicator say something of central importance about the result? Does the indicator bring along the data HERD? Quality data available on a timely basis.

Five: WHO ARE THE PARTNERS

Who else cares about this issue? Who else benefits from achieving the result? What is their role in achieving the result? Are there non-traditional partners? Are they willing to move from Talk to Action?

Six: WHAT WORKS

What does the research say? Are there Effective Best Practices? Are there Promising Practices? What are some low cost/no cost

strategies?

What do we know about what contributes to the RESULT?

What factors push line down? What factors push line up?

Seven: MOVING TO ACTION

 What are you going to do?  Are the actions aligned?  Do they leverage each other?  Do they contribute to the target population being “better off”?

How Population & Performance Accountability

FIT TOGETHER

Contribution relationship Alignment

• f measures

Appropriate responsibility THE LINKAGE Between POPULATION and PERFORMANCE

POPULATION ACCOUNTABILITY Healthy Births Rate of low birth-weight babies Children Ready for School Percent fully ready per K-entry assessment Self-sufficient Families Percent of parents earning a living wage

CUSTOMER RESULTS # persons receiving training Unit cost per person trained # who get living wage jobs % who get living wage jobs

PERFORMANCE ACCOUNTABILITY

POPULATION RESULTS Job Training Program

Every time you look at your data, use a two-part approach

Result: to which you contribute to most directly. Indicators: Story: Partners: What would it take?: Your Role: as part of a larger strategy.

Population Accountability

Program: Performance measures: Story: Partners: Action plan to get better:

Performance Accountability

Your Role

Definitions

Three Guiding Questions for Performance Measures How much are we doing? How well are we doing it? Is anyone better off?

How much did we do?

Program Performance Measures

How well did we do it? Is anyone better off?

Quantity Quality Effect Effort

# %

How much did we do?

Not All Performance Measures Are Created Equal

How well did we do it? Is anyone better off?

Least

Important

Quantity Quality

Effect Effort

Most

Important

Least Most

Also Very Important

How much did we do?

The Matter of Control

How well did we do it? Is anyone better off? Quantity Quality

Effect Effort

Least

Control

PARTNERSHIPS

Most

Control

Present Location Destination Means to get from here to there

RBA – the Journey Analogy

Results Indicators Baselines Story behind the baselines Status Quo

Measurable improvement in quality of life for children, adults, families and communities

Partnerships What works No-cost / low- cost Charts on the wall Action Plans

Turning the Curve

Turned Curves Performance measures Clear language

IMPLEMENTATION STRATEGIES AND TOOLS

Proposal Based Decision Making – This is a collaborative process – there is no hierarchy

Make a Proposal Add to or propose new Show Thumbs Build Support Thumbs Up! Commit to Action I propose that… Do you want to add to or make a new one? Where are you on the proposal? Up, Down, Sideways What will bring your thumb up? Proposal accepted! Who will do what when?

IMPLEMENTATION STRATEGIES AND TOOLS Aligned Contributions– Actions are complementary and leverage each other

High Action, Low Alignment

• Working actively but independently
• Not building relationships
• Often acting on their own agenda

High Action, High Alignment

• Strong relationships
• Collaborative decisions
• Being accountable

Low Action, Low Alignment

• Observing what is going on but not

engaging

• Sitting on the fence
• Not connecting with others

Low Action, High Alignment

• Joins and has relationships
• Does not use the relationships to

contribute to the result

• Not in action to implement

strategies

IMPLEMENTATION STRATEGIES AND TOOLS

Action Commitment Form– Documented commitments to ensure action

Action(s) And steps needed to fully implement With Whom Who will partner with you? When When will the action be completed? Contribution to the Result How does it contribute to making a measurable difference? Progress To be completed at the following session

Questions?? Lena Hackett, MPH Community Solutions, Inc www.communitysolutionsinc.net lena@communitysolutionsinc.net 317.423.1770