Repairs Integration Programme Simon Kwong Director of Housing - - PowerPoint PPT Presentation

Simon Kwong – Director of Housing Property Services

Repairs Integration Programme

Islington’s housing stock

• 23,000 secure tenancies in Islington
• 700 – 1000 repairs a week
• 56,000 repairs a year
• Around 1,100 empty properties (voids) serviced a year
• 21,000 boilers serviced by Islington Council

Repairs integration timescales

11 July 2013 Council decides not to extend the Kier contract. 1 August 2013 Kier hand in notice for repairs, gas servicing and Garchey waste disposal services for a year’s time. Sept 2013

• nwards

Project plan developed to include: Service design, material supply, procurement of back up and specialist services,

• rganising vans, office space, IT, health and safety etc.

June 2014 Gas service comes in-house August 2014 Repairs and empty properties (voids) services come in- house

Understanding the business, building the knowledge

• Managing a contract versus directly delivering the service
• Getting best value - productivity, IT, procurement, materials and vans
• Charging for jobs - assessing cost accurately
• Understanding the needs of the direct workforce – workflow and

appointment systems, having the right materials and tools, getting the rotas right

• Contracting for peaks and specialist works – establishing the

balance, identifying the best contractors (that fit with our values)

• A seamless change – why is this important?

What we have done so far.

• Designed the structures
• Identified the IT needs
• Designed the IT
• Ordered the vehicles for operatives
• Procured materials suppliers
• Started the procurement process
• Started to make the premises fit for

purpose

• Started negotiating the TUPE list
• Engagement with Kier staff - ID badges,

drivers tests, uniforms – it’s the little things that count.

Service structure

• Repairs and maintenance (including housing direct) – Matt West
• Gas servicing and repairs – Anne Bagland
• Empty properties (voids) – Trevor Bates
• Estate maintenance – Doug Goldring

Service improvements

• Customer focused – not profit or contract focused
• Call centre integrated – improving right first time diagnosis
• Increased control for the council on how to deliver the service
• Working with tenants and leaseholders – focus groups, customer

feedback and views for improvements moving forward post go live

• Working with smaller businesses and providing opportunities for local

people

• Bear with us let’s get it in and then make it better.