SLIDE 1 LIZ DAVIS Paris JANEY HUNT Totnes KEITH TEMBO Glasgow BEN PAWLE Glasgow
REFURNISH project with DAVID BANKS
SLIDE 2 5 DAYS in TOTNES
> what we could do as designers in 5 days > what we couldn’t do in 5 days
Group Discussion Introduction Trip to ReFurnish, Ivybridge Presentations: TTT Presentations: David Banks (ReFurnish)
Discussion User research Street Questionnaires Street Mapping Site Visit, ReFurnish Totnes Concept Generations Discussions Brainstorming Analysis Network Mapping Storyboard Photoshoot Finalising visual presentation Creation of presentation pack Evening presentation to TTT and David Banks Concept evaluation Construction
presentation
PM AM Mon Tue Wed Thu Fri Sat
SLIDE 3
WHAT WE’VE COME UP WITH
> Quick fjx ideas for NOW (2010) = stories from user research in Totnes > MID TERM (2020) = some ideas for networking > some thoughts on 2030 + A few basic graphics as a starting point = free, low cost, usable THIS IS A PLATFORM >>> CO-designing>>>>
SLIDE 4 RESEARCHING
1 - REFURNISH today… talking with DAVID BANKS
- challenge of business & fjnancial structuring
- threshold of change + looking forwards
- personal commitment to social enablement (charity status/name/site/funding)
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SLIDE 6
MISSION STATEMENT
“Refurnish Devon is a registered charity working to alleviate poverty, reduce landfjll & provide skill training & employment opportunities for people with support needs.”
SLIDE 7 2 - WHAT PEOPLE SAID (user motivations)
- ethical practice
- economic considerations
- fun/hobby
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SLIDE 11
??? MISSING GROUPS >>>
(+ a cool/collectors add on group)
SLIDE 12 3 - MAPPING for analysis
- RF timeline
- RF funders/stakeholders
- competitors + friends
- High street shop map
- good practice hints from charity shops
- mind map/complexity
- network map
SLIDE 13
COMPLEXITY MAP
SLIDE 14 4 - OBVIOUS AREAS to TACKLE (gaps in the system)
- IMAGE/INFORMATION/PROMOTION
- QUALITY OF EXPERIENCE
- ADDING VALUE
- ADDING MARKETS
- PARTICIPATING in NETWORKS
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SLIDE 18 ReFurnish
Employees
T rainees Volunteers T rainers
Unlikely Users Potential Users Competitors/Friends
Car boot/jumble sale s Flea Markets Charity shop s
+£
T ransport Non T ransport + Nich e Emmaus Local Counci l Funding Initiative s Outreach
Network Map
SLIDE 19
STORIES (User scenarios)
1 - Economically Motivated 2 - Fun/Hobby 3 -Ethically Aware ??? 4 - FILL IT OUT >>>
SLIDE 20 Single mum with small child Needs to buy second hand due to fjnancial constraints No car No internet Environmentally aware Proud to buy second hand Wants to buy a bed for her child
“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
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“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
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“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
SLIDE 23
“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
SLIDE 24
“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
SLIDE 25
“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
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“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
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“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
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“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
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“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
SLIDE 30
“I need to buy second hand but it’s too complicated to buy out of town.”
ECONOMICALLY MOTIVATED
SLIDE 31 “You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
Male, 20-22 Owns a car Has internet access Owns an iPhone Financially stable Buys second hand as a hobby In search of vintage records
FUN/HOBBY
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“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
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“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
SLIDE 34
“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
SLIDE 35
“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
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“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
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“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
SLIDE 38
“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
SLIDE 39
“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
SLIDE 40
“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
SLIDE 41
“You can get really good deals for second hand goods but I won’t drive three miles out of my way for them.”
FUN/HOBBY
SLIDE 42 “I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
Male, 40-50 Etho warrior Owns a Smart car No Internet access Uses pay phone in the centre of town Shops with an ethical conscience. Environmentally aware
ETHICALLY AWARE
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“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
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“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
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“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
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“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
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“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
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“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
SLIDE 49
“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
SLIDE 50
“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
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“I buy second hand, I recycle my goods and I’m considerate towards ethical practice.”
ETHICALLY AWARE
SLIDE 52
GOOD/BAD PRACTICE
SLIDE 53 QUICK FIX IDEAS 2010
1 > KIDS poster.. cartoons.. drawings… RECYCLING COMPETITION – TTT with school teachers a ?bank sponsor? 2 > BEST PRACTICE AWARDS for local charities/businesses – TTT with local council, press etc ?bank sponsor? 3 > MONTHLY RF SHOWROOM – RF with local deco shop/art students ?bank sponsor? 4 > IN TOWN VITRINES (window displays) – RF with local deco shop/art students ? 5 > CREATE SPECIALIST SECTION (MUSIC) – a specialist collector becomes a volunteer 6 > JOIN CHRISTMAS FAIR & EVENTS – Charity shops & TTT ? +7 > LOW COST VISUAL KIT – TTT workshop students
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+ basic GRAPHIC TOOLKIT
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MID TERM IDEAS 2020
1 > SCHOOLS RECYCLING EDUCATION PROGRAMMES – TTT with national/local charities, RF etc. School teachers… 2 > ADD ON VALUE CREATIVE NETWORKS – TTT with MAKERS, ARTISTS… 3 > SHUTTLE BUS – LOCAL council? Supermarket?
SLIDE 57 2030 VISION
All 3 pr
- jects equally important?:
Poverty Landfill Skilling Will the re be second hand goods? Service society? Still a need for r epair/safety experts? Registered charity People enabled to live self fulfilling lives Find money for people that can’ t a fford the stuff Assisting socially disadvantaged Provide training for unemployed Respect in society Engaging people Inter-dependant networking Active retired pr
A bridging r
- le fr
- m disfunctional - useful
‘Timefill, not landfill’ Skills training Self sustaining Everyone can be cr eative Co-designing...
SLIDE 58
Thank You
