SLIDE 1
#sdingov @sophiedennis
Reflections SDinGov 2019
Sophie Dennis conference chair and strategic design consultant @sophiedennis
#sdingov @sophiedennis
Reflections SDinGov 2019 Sophie Dennis conference chair and - - PowerPoint PPT Presentation
Reflections SDinGov 2019 Sophie Dennis conference chair and - - PowerPoint PPT Presentation
Reflections SDinGov 2019 Sophie Dennis conference chair and strategic design consultant @sophiedennis #sdingov @sophiedennis What did you learn? Who did you meet? What will you do (di ff erently)? #sdingov
SLIDE 2
SLIDE 3
#sdingov @sophiedennis
Service Design in Government
SLIDE 4
#sdingov @sophiedennis
Beyond Service Design Beyond Government
SLIDE 5
#sdingov @sophiedennis
SLIDE 6
#sdingov @sophiedennis
Redefine the relationship between citizens and the state
- ne form at a time
SLIDE 7
#sdingov @sophiedennis
Redefine the relationship between citizens and the state
power
- ne form at a time
SLIDE 8
SLIDE 9
#sdingov @sophiedennis
Cormac Russell
SLIDE 10
SLIDE 11
#sdingov @sophiedennis
Don’t start with user needs Stop designing services
Asset Based Community Development:
I’m exaggerating for effect
SLIDE 12
#sdingov @sophiedennis
Service design is the design of services
- Lou Downe
SLIDE 13
#sdingov @sophiedennis
so what are we doing when what we are designing are networks … communities … systems … relationships … care …
SLIDE 14
#sdingov @sophiedennis
Ade Adewunmi @adewumni
Photo by @Tookes https://twitter.com/Tookes/status/1103957177784512513
SLIDE 15
#sdingov @sophiedennis
human-centred design
networks … communities … systems … relationships … care …
SLIDE 16
Matt Edgar @mattedgar
SLIDE 17
Dr Joanna Choukeir @JoannaChoukeir
Place-based design: starting with what is strong, not what is wrong https://twitter.com/ JoannaChoukeir/status/ 1103707487189037056
SLIDE 18
#sdingov @sophiedennis
Unthinkable Radical Acceptable Sensible Popular Policy Popular Sensible Acceptable Radical Unthinkable
OVERTON WINDOW via Eliot Fineburg in Escaping My Tribe and Managing My Hubris
SLIDE 19
#sdingov @sophiedennis
SLIDE 20
SLIDE 21
SLIDE 22
#sdingov @sophiedennis
Pick your target Stay close to the network Swarm on the problem Keep an eye on our blindspots
- Trilly Chatterjee @trillyc
SLIDE 23
#sdingov @sophiedennis
Over to you…
SLIDE 24
#sdingov @sophiedennis
What did you learn? Who did you meet? What will you do (differently)?
SLIDE 25
#sdingov @sophiedennis
What’s next? SDinGov 2020
Wednesday 4 to Friday 6 March
Announcements via the mailing list (sign up on the website) and @SDinGov
SLIDE 26
#sdingov @sophiedennis
Onwards…
Sophie Dennis conference chair and strategic design consultant @sophiedennis