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RE-BOOT T RAVELER EXPERIENCE & BRAND PERCEPTION WITH THE CUSTODIAL SERVICE O PERATION at Fort Lauderdale Hollywood Internation al Airport 62.0 % 19.18 % 18.82 % All Three Shifts Terminals #1 & #2 And Overall


  1. “ RE-BOOT ” T RAVELER EXPERIENCE & BRAND PERCEPTION WITH THE CUSTODIAL SERVICE O PERATION at Fort Lauderdale Hollywood Internation al Airport 62.0 % 19.18 % 18.82 %

  2. All Three Shifts Terminals #1 & #2 And Overall Management A B All Three Shifts Terminal #3 C 38.0% TRUE CBE SET ASIDE All Three Shifts Terminal #4

  3. � �� �� �������������������� �������������������� ��� �� Bi Bi Bi Bi Bi Bi Bi Bi Bi B ll Bi Bi Bill Richards - United Maintenance Com Bi Bill ll l Ric ll ll ll l Ric l l l ic ic ic ic ic ic ic ic ic c c ch c c cha ha hard ha ha ha ha ha ha h rd a rds - Un rd rd rds Un rd rd rd d Un Un Un Un Un Un Un Un Un Un Un Un Un Un Un Un Un Unit U ited Un Un Un n n n n it it it it it it it it ted ed ed ed ed ed ed ed ed ed ed ed ed ed ed Mai d d d d d Mai d ai ai ai ai ai ai ai ai a nt ai ai aint i nten nt nt nt nt nt nt nt nt nt nt nt nt nt nt t t t ten en en en en en en en en en en en e an en en n nan n n n n n n n n n n an an an an an an an an an an an an an an an an an an an an an an an an an an a ce an an nce n n n n n n n n ce c ce ce ce ce ce ce ce ce ce ce Com Com om o om om om om om om om om o om om om om om om om om om m m m m m p p any any any ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny y y y y Bill Richards – Your Airport Seasoned Account Manager

  4. TRAX A year ago, the Houston Airport System became an early U.S. adopter of smart rest-room technology when it equipped all the restrooms at Hobby Airport and the 24 restrooms in Bush Intercontinental's Terminal A with the Trax smart res troom platform developed by Atlanta-based Infax . Trax uses sensors to keep count of how many people have entered a restroom. Then, w hen a selected threshold is met — 300 visitors in the case of the Houston airports — the system se nds alerts via email or text message to janitors and cu stodial supervisors, who monitor those alerts via table t. The Trax system also equips rest rooms with a tablet on which users can quickly indica te upon exit whether they were satisfied with the facility 's condition and explain any problems. Further, th e system has an analytics component that informs custodial staff as to when a specific portion of an airp o rt will see a heavy influx of arriving flyers, enabling th em to time restroom cleanings accordingly .

  5. BIG BELLY AUTOMATED CONTAINERS Bigbelly's SC5.5 model is anything but a standard waste or recycling bin . • 50 gallons / 190 liters of waste capacity • Senses and reports fullness into CLEAN software • Connects seamlessly into Bigbelly's notification system • Enables 2-3X productivity gains by knowing when to collect Bigbelly's suite of smart waste bins all communicate their real-time status and notify crews when they are ready to be collected. Having enough capacity and knowing when to collect streamlines waste management operations and increases productivity.

  6. R14 Ride-On Carpet Extract ors T17 T17 Battery-Powered Ride-On Floor Sc rubber A b attery ride-on floor scrubber tha t clea ns 7-8 hour shifts on a singl e bat tery charge and has innovativ e tech nology that leaver floors virtual ly dry. B10 Batter Rider Burnishe y rs

  7. STAFFING & EQUIPMENT professional custodial stafflng plan for FORT LAUDERDALE INTERNATIONAL AIRPORT Broward County Aviation Department Aviation Maintenance Facility 3400 SW 2nd Avenue, 2nd Floor Ft. Lauderdale, FL 33315 BLD2117566P1 Due April 12, 2019

  8. Table of Contents 1. Management Organizational Chart 1 2. Labor Allocation Sumary 2 3. Detailed Labor Allocation a. Terminal 1 Level 1 3 b. Terminal 1 Level 2 & AOCC 4 c. Terminal 1 Level 3 5 d. Terminal 1 Level 4 6 e. Terminal 2 Level 1 7 f. Terminal 2 Level 2 8 g. Terminal 3 Level 1 9 h. Terminal 3 Level 2 10 i. Terminal 4 Level 1 11 j. Terminal 4 Level 2 12 k. Terminal 4 Level 3 13 4. Heavy Equipment List 14

  9. United Maintenance MANAGEMENT ORGANIZATIONAL CHART United Maintenance CEO & President Richard Simon United Maintenance COO & VP Operations Vicki Rosen Human Resources In-House Department Legal Counsel National Operations Ryan Moore National Operations Start-up & Training Team Accounting & Payroll Department IT Department Quality Control, Time Keeping and Management United Fort Lauderdale PROJECT MANAGER Fort Lauderdale Fort Lauderdale On Location Adnin. Warehouse/Maintenance 40 hrs/wk 40 hrs/wk QC/Trainer Floating Supervisor 40 hrs/wk 1st SHIFT 2nd SHIFT 3rd SHIFT Supervisor Supervisor Supervisor 56 hrs/wk 56 hrs/wk 56 hrs/wk Terminal #1 Terminal #1 Terminal #1 Shift Supervior Shift Supervior Shift Supervior 56 hrs/wk 56 hrs/wk 56 hrs/wk Terminal #2 Terminal #2 Terminal #2 Shift Supervior Shift Supervior Shift Supervior 56 hrs/wk 56 hrs/wk 56 hrs/wk Terminal #3 Terminal #3 Terminal #3 Shift Supervior Shift Supervior Shift Supervior 56 hrs/wk 56 hrs/wk 56 hrs/wk Terminal #4 Terminal #4 Terminal #4 Shift Supervior Shift Supervior Shift Supervior 56 hrs/wk 56 hrs/wk 56 hrs/wk 1.

  10. United Maintenance 2.

  11. Terminal 1 Level 1 Legend GROUP 2-TERMINAL 1 Elevators/Escalators Pet Relief Public Restrooms Attachment 2 ATTACHMENT 2 Page 1 of 11 Non-Public Common Areas Janitor Public Space Page 1 of 11 Customs Non-Public Restrooms Sidewalk/Curb Public Seating Area Office Area Stairwells 3. Not Maintained

  12. Terminal 1 Level 2 � � � � � � � � � � � � � � � � � � � � � � � Legend GROUP 2-TERMINAL 1 � Passenger Gates Pet Relief Public Space Attachment 2 Page 2 of 11 ATTACHMENT 2 Elevators/Escalators Janitor Sidewalk/Curb Page 2 of 11 Non-Public Common Areas Non-Public Restrooms Stairwells Customs Office Area Not Maintained 4. Public Seating Area Public Restrooms

  13. Terminal 1 Level 3 Legend GROUP 2-TERMINAL 1 Elevators/Escalators Pet Relief Public Restrooms ATTACHMENT 2 Non-Public Common Areas Janitor Public Space Page 3 of 11 Customs Non-Public Restrooms Sidewalk/Curb Public Seating Area Office Area Stairwells 5. Not Maintained

  14. Terminal 1 Level 4 Legend GROUP 2-TERMINAL 1 Elevators/Escalators Pet Relief Public Restrooms Page 4 of 11 ATTACHMENT 2 Non-Public Common Areas Janitor Public Space Page 4 of 11 Customs Non-Public Restrooms Sidewalk/Curb Public Seating Area Office Area Stairwells 6. Not Maintained

  15. Terminal 2 Level 1 *At the time of this RFP, Terminal 2 is under construction Service areas are subject to revision Legend GROUP 2-TERMINAL 2 Elevators/Escalators Pet Relief Public Restrooms ATTACHMENT 2 Non-Public Common Areas Janitor Public Space Page 5 of 11 Customs Non-Public Restrooms Sidewalk/Curb Public Seating Area Office Area Stairwells 7. Not Maintained

  16. Terminal 2 Level 2 Legend Elevators/Escalators Unknown Public Seating GROUP 2-TERMINAL 2 Janitor ATTACHMENT 2 Public Restrooms Page 6 of 11 Public Space Stairwells 8. Not Maintained

  17. Terminal 3 Level 1 Legend GROUP 2-TERMINAL 3 Elevators/Escalators Pet Relief Public Restrooms ATTACHMENT 2 Non-Public Common Areas Janitor Public Space Page 7 of 11 Customs Non-Public Restrooms Sidewalk/Curb Public Seating Area Office Area Stairwells 9. Not Maintained

  18. Terminal 3 Level 2 � � � � � � � � � � � � � � � � � � � � Legend GROUP 2-TERMINAL 3 � Passenger Gate Pet Relief Public Space Elevators/Escalators Janitor Sidewalk/Curb ATTACHMENT 2 g Non-Public Common Areas Non-Public Restrooms Stairwells Page 8 of 11 Customs Office Area Not Maintained 10. Public Seating Area Public Restrooms

  19. Terminal 4 Level 1 Legend Elevators/Escalators Janitor Public Space GROUP 2-TERMINAL 4 Attachment 2 Page 9 of 11 Non-Public Common Areas Non-Public Restrooms Stairwells ATTACHMENT 2 Customs Public Restrooms Not Maintained Page 9 of 11 11.

  20. Terminal 4 Level 2 Legend Elevators/Escalators Public Space GROUP 2-TERMINAL 4 Janitor Stairwells Page 10 of 11 Attachment 2 Non-Public Restrooms Not Maintained ATTACHMENT 2 Page 10 of 11 Public Restrooms 12.

  21. g A TTACHMENT 2 GROUP 2-TERMINAL 4 Page 11 of 11 Legen d Elevators/Escalators Public Seating Area Janitor Public Restrooms Public Space Stairwells Not Maintained 13.

  22. United Maintenance HEAVY EQUIPMENT LIST 14.

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