R.E.D. Alert R.E.D. Alert Clear the Stands Bassett Healthcare - PDF document

R.E.D. Alert R.E.D. Alert Clear the Stands Bassett Healthcare Cooperstown, NY Background- • Main ‘Access Center’ for Bassett Healthcare • Corporate offices: Cooperstown, New York - supporting 4 Hospitals and 24 Regional Sites across Central New York • Annual Volume of over 5 million calls in 2007 • Multiple call processes: Main Board, Code/Emergency, Appointment Scheduling, Paging, Messaging, After Hours, Web Directory/On-Call, Pre-Reg Calls, ED Follow Up Calls, Internal Patient Transportation, Regional Support, Alarm System Monitoring FOR MORE INFO... Contact Thom Parrotti, Director Bassett Call Center thomas.parrotti@bassett.org 1

Activation • Through Internet or by Phone – No need to be “On Campus” to activate • Set short delays between attempts until acknowledged – Email – Pager – Office – Cell – Home Customizable • Customizable-Could send Informational Message or Require a response – Informational-”JCAHO is here” – Require Response-”Mass Casualty Accident, indicate your response time” Email Notification 2

Current Use- Call Center Activation • Code White-Weather • Code Yellow-Mass Casualty • Code Orange-Terrorist Threat • Life Safety Plan-Relocation/Evacuation • Incident Commanders • Trauma Team • Group message to all managers – Events – Reminders Case Study • Hall of Fame weekend in Cooperstown, NY 2007 – Cal Ripken & Tony Gwynn inducted • 75,000 visitors arrive to town • Coordinated with Emergency Preparedeness Director in event of mass casualty or terrorist incident • Entered on-call list for the weekend into R.E.D. Alert in advance to be prepared to quickly activate • All staff re-trained on process to activate Future Uses • Hospital floors and departments to be set up to activate Code Blue-(Medical Emergency), right from the desk phone • Telemetry monitoring • IT department to use it when any of their systems go down • Replaces the need for distribution groups • Stat Lab/Critical Values • Outside Emergency Service Activation 3

Challenges • A manual entry of On-Call personnel at this time • Critical evaluation of the number of ports needed to process and receive the hundreds of calls that are generated by R.E.D. Alert 4