R.E.D. Alert R.E.D. Alert Clear the Stands Bassett Healthcare - - PDF document

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R.E.D. Alert R.E.D. Alert

Clear the Stands

Bassett Healthcare

Cooperstown, NY

Background-

Contact Thom Parrotti, Director Bassett Call Center thomas.parrotti@bassett.org FOR MORE INFO...

• Main ‘Access Center’ for Bassett Healthcare
• Corporate offices: Cooperstown, New York - supporting

4 Hospitals and 24 Regional Sites across Central New York

• Annual Volume of over 5 million calls in 2007
• Multiple call processes:

Main Board, Code/Emergency, Appointment Scheduling, Paging, Messaging, After Hours, Web Directory/On-Call, Pre-Reg Calls, ED Follow Up Calls, Internal Patient Transportation, Regional Support, Alarm System Monitoring

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Activation

• Through Internet or by Phone

– No need to be “On Campus” to activate

• Set short delays between attempts until acknowledged

– Email – Pager – Office – Cell – Home

Customizable

• Customizable-Could send Informational Message or

Require a response – Informational-”JCAHO is here” – Require Response-”Mass Casualty Accident, indicate your response time”

Email Notification

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Current Use- Call Center Activation

• Code White-Weather
• Code Yellow-Mass Casualty
• Code Orange-Terrorist Threat
• Life Safety Plan-Relocation/Evacuation
• Incident Commanders
• Trauma Team
• Group message to all managers

– Events – Reminders

Case Study

• Hall of Fame weekend in Cooperstown, NY 2007

– Cal Ripken & Tony Gwynn inducted

• 75,000 visitors arrive to town
• Coordinated with Emergency Preparedeness Director in event of

mass casualty or terrorist incident

• Entered on-call list for the weekend into R.E.D. Alert in

advance to be prepared to quickly activate

• All staff re-trained on process to activate

Future Uses

• Hospital floors and departments to be set up to activate Code

Blue-(Medical Emergency), right from the desk phone

• Telemetry monitoring
• IT department to use it when any of their systems go down
• Replaces the need for distribution groups
• Stat Lab/Critical Values
• Outside Emergency Service Activation

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Challenges

• A manual entry of On-Call personnel at this time
• Critical evaluation of the number of ports needed to process and

receive the hundreds of calls that are generated by R.E.D. Alert