Quarterly Report 2 nd Quarter, 2011 Agenda Industry Update Updates - - PowerPoint PPT Presentation

Quarterly Report

2nd Quarter, 2011

Agenda

• Industry Update
• Updates by Brand
• Reporting by Account
• Q&A

3

Enterprise Holdings’ Brands Sweep 2011 Executive Travel “Leading Edge Awards” for Car Rental

• National Car Rental wins Gold, Alamo Rent A Car

and Enterprise Rent-A-Car take Silver and Bronze.

• Executive Travel surveyed its readers about their

business travel experiences in order to identify the winners in 32 categories.

• Other winners include Mandarin Oriental Hotel Group

as the top-rated hotel chain and Alaska Airlines among domestic carriers for its frequent flyer program.

Automotive News names Andrew C. Taylor as one of the “Electrifying 100” driving vehicle electrification

• As Chairman and CEO, Taylor is leading Enterprise

Holdings in implementing the nation’s largest electric vehicle (EV) rental rollout.

• List includes industry leaders, auto manufacturers, as well

as key influencers such as President Obama

• Taylor spoke at the recent National Summit on Energy

Security in Washington, D.C.: “When it comes to bringing alternative-powered vehicles to

the mass market, the car rental industry is a critical link in the transportation value chain.”

• Andrew C. Taylor

IRS raises mileage reimbursement

• Beginning July 1st, drivers can deduct 55.5 cents per

mile for using their private vehicle for business-related travel.

• The increase of 4.5 cents from the first six months of

2011 reflects the recent increase in gas prices

• Benefits of renting vs. mileage reimbursement:
• Cost savings
• Ensure accurate accounting/invoicing
• Reduce insurance and liability risk

*Average per-gallon gas prices charged by car rental companies at top airports on

April 25, 2011 (Atlanta, Boston, Chicago O’Hare, Dallas/Fort Worth, Denver, Los Angeles, Miami, New York JFK, New York LaGuardia, Phoenix, San Francisco, Seattle-Tacoma, Washington Reagan) *Gas prices quoted may be rounded off to the nearest cent or omit 9/10 of a cent. Sources: Car rental companies, AAA

National and Enterprise charge significantly lower refueling fees

Redefining Rental: Evolving Car Rental Programs Target Corporate Users

• Several major rental car companies are outfitting their fleets

with automated rental technology, which enables customers to reserve, rent, access and return cars just about anywhere. The concept blends the transactional nature of the rental business with the car-sharing model:

• "It's really just an extension of using the car as a service

and extending the local rental network. We've found that this technology that started in car sharing has really enabled us a great new method of delivery to our business customers.”

• Ryan Johnson

Assistant Vice President of Enterprise’s WeCar and Rideshare

* Excerpted from article in Business Travel News (6/13/11)

National Car Rental

Rent with Enterprise. Earn with Emerald Club.

• Beginning May 2, 2011, members can earn Emerald

Club rental credits at Enterprise Rent-A-Car, including more than 6,000 neighborhood locations in the U.S. and Canada.

• Qualifying* Enterprise rentals will count towards

Emerald Club status and earning free rental days redeemable at National locations.

* For the definition of qualifying rental, a list of non-participating locations, and other important changes to the terms and conditions, please review the revised Emerald Club Master Rental Agreement and Program Rules and Conditions, which can be found at emeraldclub.com.

Emerald Club Update: Drop & Go

• Emerald Club saves your

travelers time by allowing them to choose and go when they arrive, and “Drop & Go” when returning their vehicles

• Members can simply sign up for

eReceipts by updating their profile at emeraldclub.com

SmarterTravel 2011 Editor’s Choice: Emerald Club

• For the second year in a row,

National’s Emerald Club was named as the winner of the “Best Rental Car Loyalty Program” in the Editor’s Choice Awards at SmarterTravel – the largest online travel resource of independent expert advice for the budget-conscious traveler.

• The Emerald Club was recognized for its fast

lane system and no-cost enrollment as well as high industry marks for customer service.

Location Update:

• In May, National began offering Emerald

Aisle service at Jacksonville International Airport (FL) and updated directional signage throughout the location for increased efficiency for customers.

• Coming in September: National will open

a new, more convenient on-site location at Portland International Airport.

“Tales From the Road” Contest Continues

• National’s facebook contest

continues:

• July 6 – Aug. 2: Share your

funniest or most embarrassing travel moment

• Sept. 7 – Oct. 5: Share your

greatest business success while on the road

• Grand prize winner receives

Executive Elite status for life, and 350,000 airline miles

Enterprise Rent-A-Car

Enterprise wins Budget Travel’s 2011 Reader’s Choice Award

• For the second year in a row, Enterprise Rent-

A-Car was named by Budget Travel magazine’s 2011 Readers’ Choice Award as their favorite rental car brand for customer service around the globe.

Enterprise.com is named Best Rental Car Website

• Keynote Competitive Research announced that

Enterprise.com took 1st place for Best Overall Customer Experience.

• Keynote observed and interviewed 2,000

prospective rental car customers through their research study.

• The study revealed that when tested by actual

users, Enterprise.com offers the strongest Overall Customer Experience, placing first in both Conversion Impact and Customer Satisfaction.

Enterprise launches EV pilot in London

• Enterprise is investing in a 12-month electric vehicle

(EV) pilot in London involving eight Peugeot iOn cars.

• Enterprise has established 11 charging points in key

branches across the city as part of London’s Plugged-In Places program.

• The pilot is part of

Enterprise’s ongoing investment in alternative fuel technologies to help promote sustainable transportation.

Enterprise Holdings

Enterprise Holdings joins National Clean Fleets Partnership

• In July, the Department of Energy announced Enterprise

Holdings is one of six new Corporate Partners to join the National Clean Fleets Partnership – a public-private partnership that helps large companies reduce diesel and gasoline use in their fleets by incorporating electric vehicles, alternative fuels, and fuel-saving measures into their daily operations.

• Enterprise offers customers Chevy Volts and Nissan

LEAFs in several markets through its neighborhood locations, local business rental programs and WeCar car-sharing.

Insert Report

Rental Reporting Overview

• Describe observations, suggestions, etc.

Q & A