QUALITY What Does It Mean To You? ISO9001:2008 Internationally - - PowerPoint PPT Presentation

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QUALITY What Does It Mean To You? ISO9001:2008 Internationally - - PowerPoint PPT Presentation

Dec 12, 2023 447 likes •608 views

QUALITY What Does It Mean To You? ISO9001:2008 Internationally recognised standard for management of quality systems. It is NOT a guarantee of a quality product or service. But it can help you grow your business. There are 25

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QUALITY

What Does It Mean To You?

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Norman Sadler 2

ISO9001:2008

  • Internationally recognised standard for

management of quality systems.

  • It is NOT a guarantee of a quality product
  • r service.
  • But it can help you grow your business.
  • There are 25 detailed requirement

sections of the standard.

  • But……
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Norman Sadler 3

Think Quality!

  • Most of these sections are only applicable

to larger organisations (5+ employees).

  • However….
  • You can still follow the principles in your
  • wn businesses.
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Norman Sadler 4

Principles

  • Be customer focussed
  • Be value adding
  • Be processed based.
  • Demonstrate continuous improvement.
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Norman Sadler 5

Customer Focussed

  • (Nails)
  • (Horses)
  • (Beer)
  • Know your customer’s requirements
  • Deliver your customer’s requirements
  • “More”, “New”, “Improved” are not

necessarily better for the customer.

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Customer focussed (2)

  • Keeping an existing customer is far more

cost effective than finding replacements.

  • A delighted customer will provide free
  • advertising. Your business will grow.
  • Unhappy customers will ruin your
  • reputation. Your business will wither.

Norman Sadler 6

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Norman Sadler 7

Adding Value

  • Not everything you do “adds value” The

following add cost:

– Customer contact (If overdone) – Mistakes – Rejects or reworks

  • Planning reduces these costly activities
  • Get it right first time.
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Norman Sadler 8

Adding Value (2)

  • Presentation (good and poor packaging,

advertising, branding) Japan.

  • Customer contact

– Telephone Contact – Specifications – Contracts – Invoices etc. – Follow-up, Thanks.

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Norman Sadler 9

Adding Value (3)

  • Mistakes, rejects

– Understand the problem – Correct immediately to customer’s glee! – Restaurant experiences. – Prevent further occurrences – Learn (this will add value to your business, and will demonstrate improvement) – We all make mistakes!!!

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Norman Sadler 10

Process Based

  • Get organised!
  • Contacts
  • Diary

– Appointments – VAT and Tax dates

  • Records
  • Filing
  • PLAN!
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Process based 2

  • If your business model is based on sound

processes, you will cope easily with growth.

  • If your business is poorly run, you will

always be fire-fighting.

Norman Sadler 11

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Demonstrate Improvement

  • Always be on the look-out for easier and

better ways of doing things.

  • Really learn from mistakes.
  • Continual Professional Development (add

this talk!)

  • Businesses that do not improve, wither

and die, rather than grow.

Norman Sadler 12

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Norman Sadler 13

SUMMARY

  • ISO 9001 just encompasses sound

business sense,

  • Be Focussed on what your Customer

needs

  • Ensure you Add Value to your customer

contract and future business.

  • Get organised to ensure your business is

Based on sound Processes

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Summary

  • Learn and improve.
  • Remember The Sadler Quality Strapline.
  • “Helping Companies Improve”

Norman Sadler 14