Q1 of Shareholders Financial Highlights 2017 Forward-Looking - - PowerPoint PPT Presentation

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Q1 of Shareholders Financial Highlights 2017 Forward-Looking - - PowerPoint PPT Presentation

Annual Meeting Q1 of Shareholders Financial Highlights 2017 Forward-Looking Statements (For definitions of capitalized terms, please refer to the Glossary in Enercares MD&A dated May 11, 2017) This presentation contains certain forward-


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SLIDE 1

Annual Meeting

  • f Shareholders

Q1

Financial Highlights 2017

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SLIDE 2

Annual Meeting

  • f Shareholders

Forward-Looking Statements

(For definitions of capitalized terms, please refer to the Glossary in Enercare’s MD&A dated May 11, 2017)

This presentation contains certain forward-looking statements within the meaning of applicable Canadian securities laws (“forward-looking statements” or “forward-looking information”) that involve various risks and uncertainties and should be read in conjunction with Enercare Inc.’s (“Enercare”) 2016 audited consolidated financial statements. Additional information in respect of Enercare, including the AIF, can be found on SEDAR at www.sedar.com. Statements other than statements of historical fact contained in this presentation may be forward-looking statements, including, without limitation, management’s expectations, intentions and beliefs concerning anticipated future events, results, circumstances, economic performance or expectations with respect to Enercare, including Enercare’s business operations, business strategy and financial condition. When used herein, the words “anticipates”, “believes”, “budgets”, “could”, “estimates”, “expects”, “forecasts”, “goal”, “intends”, “may”, “might”, “outlook”, “plans”, “projects”, “schedule”, “should”, “strive”, “target”, “will”, “would” and similar expressions are often intended to identify forward- looking information, although not all forward-looking information contains these identifying words. These forward-looking statements may reflect the internal projections, expectations, future growth, results of operations, performance, business prospects and opportunities of Enercare and are based on information currently available to Enercare and/or assumptions that Enercare believes are reasonable. Many factors could cause actual results to differ materially from the results and developments discussed in the forward-looking information. In developing these forward-looking statements, certain material assumptions were made. These forward-looking statements are also subject to certain risks. These factors include, but are not limited to:

  • actual future market conditions being different than anticipated by management;
  • the failure to realize the anticipated benefits of the Service Experts Transaction (“SE Transaction”), strategic initiatives and tax efficiencies;
  • the risk that the pilot of rental HVAC offerings in 5 states in the United States does not realize anticipated results as the rental model is a new concept in this industry

in the United States; and

  • the risks and uncertainties described under “Risk Factors” in Enercare’s MD&A dated May 11, 2017.

Material factors or assumptions that were applied to drawing a conclusion or making an estimate set out in forward-looking statements, including pro forma financial information, include:

  • the view of management regarding current and anticipated market conditions;
  • industry trends remaining unchanged;
  • the financial and operating attributes of Enercare and Service Experts as at the date hereof and the anticipated future performance of Enercare and Service Experts;
  • assumptions regarding the volume and mix of business activities remaining consistent with current trends;
  • assumptions regarding the interest rates of the 2016 Term Loan, foreign exchange rates and commodity prices; and
  • the number of Shares outstanding remaining constant.

There can be no assurance that the anticipated strategic benefits and operational, competitive and cost synergies from the SE Transaction will be realized. There can be no assurance that recent results from the introduction of the rental model to Service Experts in Canada are indicative of future results. Readers are cautioned that the preceding list of material factors or assumptions is not exhaustive. Although forward-looking statements contained in this presentation are based upon what management believes are reasonable assumptions, there can be no assurance that actual results will be consistent with these forward-looking statements. Accordingly, readers should not place undue reliance on such forward-looking statements and assumptions as management cannot provide assurance that actual results or developments will be realized or, even if substantially realized, that they will have the expected consequences to, or effects on, Enercare. All forward-looking information in this presentation is made as of the date of this presentation. These forward-looking statements are subject to change as a result of new information, future events or other circumstances, in which case they will only be updated by Enercare where required by law.

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SLIDE 3

Annual Meeting

  • f Shareholders

JOHN MACDONALD

President & CEO

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SLIDE 4

Annual Meeting

  • f Shareholders

1. Roll-out the rental program 2. Deliver procurement synergies 3. Execute roll-up acquisition strategy

2017 Strategic Priorities

1. Grow net rental units 2. Grow protection plan portfolio 3. Enhance mobile app and develop connected home offering 1. Grow contracted units 2. Add new products and services 3. Focus on customer satisfaction

Enercare Home Services Sub-metering Service Experts

Stable EBITDA Growth

4

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SLIDE 5

Annual Meeting

  • f Shareholders
  • 3
  • 2

2 1 1 1 3 3 1

Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017

Bill 59 - Putting Consumers First Act, if enacted as proposed, will completely ban door-to-door sales in Ontario of certain household appliances, including water heaters and HVAC 7 Consecutive Quarters of Organic Growth Enercare Home Services Net Rental Units

(000s)

Growing the Home Services Rental Portfolio

13,000

Annual Rental HVAC

  • Technician leads

~38,000

Annual Gross Adds

ONE Growing Additions TWO

Reducing Attrition

A.

The Buyout Contract

B.

Bill 55-The Stronger Protection for Ontario Consumers Act

C.

Door-to-door Energy Sales Ban (AB)

D.

Bill 59 - Putting Consumers First Act (ON)

~25,000

Annual Rental Water heaters

  • Technician leads
  • Builder network
  • Dealer network

5

E.

Customer Retention Programs

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SLIDE 6

Annual Meeting

  • f Shareholders

Rental Rate Growth Drivers

$22.20 $23.12

2015 2016 Enercare Home Services Annual Average Monthly Rental Rate Changes

6% 7% 3% 4% 44% 32% 44% 45% 3%

3% 9%

2007 Q1 2017

HVAC PV CV Electric Other Tankless

Highest Revenue Lowest Revenue

Rental Portfolio Revenue

Annual Price Increases

Enercare has successfully implemented rental rate increases of approximately 3% on the majority of residential water heaters in its portfolio in each of the last 4 years (i.e., 2014-2017).

Product Mix Changes

1 2

4%

6 Product Revenue

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SLIDE 7

Annual Meeting

  • f Shareholders

March 31, 2016 March 31, 2017

543,000 3,000

Improvement

546,000 14,000 36%

Improvement

19,000 16,000 6%

Improvement

15,000

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Focused on Growing Protection Plans

Approximately two thirds of Enercare’s HVAC originations come from a protection plan relationship

Ending Protection Plan Contracts Additions Attrition

2,100

Attrition from HVAC Rental Additions

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SLIDE 8

Annual Meeting

  • f Shareholders

Geographic & Product Growth Whole Home Innovation

Continue growth across Ontario, launch new products that complement existing services and build on our strengths in heating, cooling and plumbing Become trusted service adviser, deliver multi-product value offering and increase

  • ur share of the household

Lead in Connected Home; leverage strengths in service delivery to build customer value

What’s Next for Enercare Home Services?

Electrical Services Connected Home Air Conditioning Duct Cleaning Air Quality Plumbing Furnace or Boiler Water Heater Water Treatment

Connected Home Pilot Enhancements to Mobile App

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Introduced the Home Services Industry’s 1st Mobile App

  • f its Kind

One Year Anniversary

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SLIDE 9

Annual Meeting

  • f Shareholders

Attractive Market Size and Existing Base

(as at Q1 2017)

50% ~245,000 50%

New Construction Units Total Number of Contracted Units Retrofit Units

Estimated unmetered units remaining in Ontario** Estimated units constructed in Ontario*

*CMHC Housing Market Outlook Ontario Edition, Q2 2016: ~40,000 additional units to be added per year in both 2016 and 2017 ** Based on Enercare’s building database using known buildings with estimated number of units (as at Q2 2016)

Sub-metering Services Business Model

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SLIDE 10

Annual Meeting

  • f Shareholders

Unit Continuity

(In thousands)

Strong embedded revenues in contracted units pipeline: 2 to 1 versus billing units

Achieving Scale in Sub-metering

93 132 156 166 185 205 235 245 77 94 115 136 151 155 165 168 50 57 71 82 96 103 116 119 2010 2011 2012 2013 2014 2015 2016 Q1 2017

Contracted Installed Billable

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SLIDE 11

Annual Meeting

  • f Shareholders

The PowerHawk Meter Generation 5

Enhanced Product Functionality

  • Billing-Grade
  • Residential (Wh)
  • Multi-Point Meter
  • 20 Electricity Meter

Points

  • Commercial Metering
  • (Wh,VARh, PF )
  • BAS Protocols
  • 24 Electricity Meter

Points

  • Water & Gas Metering

(via Pulse Inputs)

  • Modularity
  • Wireless
  • European Standards
  • Up to 48 Electricity

Meter Points

G3 – 6320 (2005)

  • Canadian

Residential

  • Electricity Sub-

Metering Market

  • Canadian Commercial
  • US Commercial +

Residential

  • OEM
  • Limited International
  • Electricity, Water & Gas
  • Expanded Commercial

& OEM

  • Europe
  • “Future” Markets

enabled by modularity

Increasing Market Reach

11

Product Generation G4 – 6312 (2009) G5 – Series 7 (2017)

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SLIDE 12

Annual Meeting

  • f Shareholders

Record Net Promoter Score in 2016

A+ Accredited Business eBilling 41% penetration OESP Working Committee

17 percentage point

Increase in NPS 2016

11 percentage point

Increase in NPS 2015 Strong Customer Service & Operational Excellence

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SLIDE 13

Advancing the Integration of Service Experts

Reiterating cost synergies in the range of $0.05 to $0.08 per common share on an annualized basis by the end of 2017

2017 2016 2017

Q2

Closed Service Experts transaction

Q3

Commenced negotiations with large suppliers as part of synergy initiative Complete and realize cost synergies Execute on procurement savings Continued focus

  • n accretive

acquisitions Commence roll-out of HVAC rentals in U.S. in select states

Q4

Launched HVAC rentals program in Canada

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SLIDE 14

Expanding Rentals to Service Experts

  • Water heater and HVAC rental products available
  • Roll out complete in Ontario, Manitoba and Alberta
  • Useful life contract with customers
  • Preliminary rental mix of total water heater and HVAC
  • riginations:
  • ~15 - 20% in ON, and
  • ~7- 10% in MB & AB
  • Only HVAC rental products currently

available

  • Launched HVAC rental program in 4

states

  • Defined term contract with customers
  • Rollout expected to be completed by

end of 2018

  • Preliminary rental mix of total HVAC
  • riginations: ~3 - 5%

2016 2017 2018

COMMENCES COMPLETE COMPLETE U.S. Rental Rollout Canada Rental Rollout

CANADA USA

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(As at Q1, 2017)

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SLIDE 15

Annual Meeting

  • f Shareholders

Despite unfavourable weather, unit sales increased 8%

Rental vs Sales Transaction Mix

12,562 12,562 451 13,063 13,514

Rental Sale Total Service Experts HVAC & Water Heater Transaction Mix Rental vs Sale

Q1 2017 Q1 2016

8% 4%

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SLIDE 16

Annual Meeting

  • f Shareholders

Many M&A Opportunities in Highly Fragmented Industry

Targeting Tuck-ins, New Geographies, and Complementary Services

HVAC/Plumbing (Service/Replacement) 10+ Years in Business Strong Brand/Reputations > US$5 Million Revenue Strong Service Agreement Base All 10-45 Years All US $5 - $40 Million Up to 17K Agreements Acquisition Criteria Current Pipeline

16

2013 2014 2015

6 Completed 4 Completed 1 Completed

2017

1 Completed

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SLIDE 17

Annual Meeting

  • f Shareholders

EVELYN SUTHERLAND

CFO

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SLIDE 18

Annual Meeting

  • f Shareholders

Total Revenue

($ millions)

106.5 111.2 36.1 38.9 127.8

Q1 2016 Q1 2017 Enercare Home Services Sub-metering

95%

Service Experts

Service Experts Enercare Home Services

7th

consecutive quarter of net rental unit growth Sub-metering

8%

rental and sales unit growth

3%

increase in billable units

Successfully Growing Long-Term Recurring Revenues

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277.9 142.6

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SLIDE 19

Annual Meeting

  • f Shareholders

EBITDA Performance

Enercare Home Services Sub-metering Service Experts

EBITDA

(excluding corporate) ($ millions)

(1) See “Non-IFRS Financial and Performance Measures” in Enercare’s MD&A dated May 11, 2017

57.1 59.7

  • 3.6

3.3 2.6

Q1 2016 Q1 2017

(2.8%)

Acquisition Adjusted EBITDA(1)

(excluding corporate) ($ millions)

63.3 61.6

  • 3.5

3.3 2.6

Q1 2016 Q1 2017

(8.9%)

Without the one-time expenses outlined on slide 21, EBITDA would have increased by 4%

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SLIDE 20

Annual Meeting

  • f Shareholders

Seasonality of Service Experts

10,159 14,810 14,021

  • 3,556

Partial Q2 2016 Q3 2016 Q4 2016 Q1 2017

EBITDA

($ thousands)

16,899 18,955 14,640

  • 3,468

Partial Q2 2016 Q3 2016 Q4 2016 Q1 2017

Acquisition Adjusted EBITDA(1)

($ thousands)

29% 42% 39% -10% 36% 40% 31% -7%

Seasonality of Service Experts and unfavourable weather impacted EBITDA and Acquisition Adjusted EBITDA in Q1

20

(1) See “Non-IFRS Financial and Performance Measures” in Enercare’s MD&A dated May 11, 2017

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SLIDE 21

Annual Meeting

  • f Shareholders

P&L Impact of One-time Items

Revenue Margin SG&A Interest Expense

  • Deferred revenue adjustment from purchase price accounting: $3.4M
  • Deferred revenue adjustment from purchase price accounting: $2.7M

creating a net impact of $0.7M

Loss on Disposal

  • $2.06 share price appreciation non-cash impact: $2M
  • Make-whole payment: $5M
  • One month of double interest expense: $1.3M
  • Write-down of stranded technology: $0.8M

21

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SLIDE 22

Annual Meeting

  • f Shareholders

$142.6 $277.8

Q1 2016 Q1 2017

$4.9M in additional EBITDA would have been recorded in Q1 2017 had there been no rental HVAC originations (1)

Revenue

($ millions)

~$10.2 +96% +100%

$10.2 million deferral of revenue in Q1 2017 due to success of HVAC rental initiative(1) 25% 53% 66% 67% 75% 47% 34% 33% 2014 2015 2016 Q1 2017

Split Between HVAC Rentals & Sales

(Enercare Home Services)

Rentals Sales

Successful HVAC Rental Initiative Has Short-term Impact and Long-Term Benefits

(1) Assumes a rental would have been a sale.

22

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SLIDE 23

Annual Meeting

  • f Shareholders

Optimize mix of USD/CAD debt Reduce exposure to floating rate debt Extend debt maturities Ladder debt maturities Maintain debt rating

23

Considerations for Our Debt Refinancing

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SLIDE 24

Annual Meeting

  • f Shareholders

225 200 170 30 275 225 2017 2018 2019 2020 2021 2022 2023 2024 New Bonds Drawn Revolver Revolver USD Term Debt Existing Bonds

3.99%

Pro Forma Maturity Schedule (2)

Capital Structure After our Successful Debt Refinancing

(1) Excludes pension and post-employment benefit liabilities and capital leases. (2) As at March 6, 2017. Excludes pension and other post-employment benefit liabilities and capital lease obligations and the Notes (2012) that were paid down

  • n March 23, 2017.

24

Maturity Schedule at December 31, 2016 (1)

250 225 210 200 185 15 2017 2018 2019 2020 2021 2022 2023 2024

Drawn Revolver Revolver USD Term Debt Term Debt Existing Bonds

In February 2017, Enercare Solutions refinanced its $210M term debt and its Notes (2012) $250M + upsized the offering for total proceeds of $500M

3.38%

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SLIDE 25

Annual Meeting

  • f Shareholders

Q&A

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SLIDE 26

Annual Meeting

  • f Shareholders

JOHN MACDONALD

President & CEO

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SLIDE 27

Annual Meeting

  • f Shareholders

Increased the Dividend in April by 4% to $0.96 per Share on an Annualized Basis

Returning Significant Capital to Shareholders

0.65 0.66 0.67 0.68 0.70 0.73 0.84 0.92 0.96

Jan 2011 Dec 2011 Mar 2012 Mar 2013 Sept 2013 Mar 2014 Mar 2015 Mar 2016 Apr 2017

+2%

48% since 2011

Enercare’s Annualized Dividend

Per Common Share

+2% +2% +4% +16% +10% +4% +2%

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SLIDE 28

Annual Meeting

  • f Shareholders

Q1

Financial Highlights 2017