Annual Meeting
- f Shareholders
Q1
Financial Highlights 2017
Q1 of Shareholders Financial Highlights 2017 Forward-Looking - - PowerPoint PPT Presentation
Annual Meeting Q1 of Shareholders Financial Highlights 2017 Forward-Looking Statements (For definitions of capitalized terms, please refer to the Glossary in Enercares MD&A dated May 11, 2017) This presentation contains certain forward-
Annual Meeting
Financial Highlights 2017
Annual Meeting
Forward-Looking Statements
(For definitions of capitalized terms, please refer to the Glossary in Enercare’s MD&A dated May 11, 2017)
This presentation contains certain forward-looking statements within the meaning of applicable Canadian securities laws (“forward-looking statements” or “forward-looking information”) that involve various risks and uncertainties and should be read in conjunction with Enercare Inc.’s (“Enercare”) 2016 audited consolidated financial statements. Additional information in respect of Enercare, including the AIF, can be found on SEDAR at www.sedar.com. Statements other than statements of historical fact contained in this presentation may be forward-looking statements, including, without limitation, management’s expectations, intentions and beliefs concerning anticipated future events, results, circumstances, economic performance or expectations with respect to Enercare, including Enercare’s business operations, business strategy and financial condition. When used herein, the words “anticipates”, “believes”, “budgets”, “could”, “estimates”, “expects”, “forecasts”, “goal”, “intends”, “may”, “might”, “outlook”, “plans”, “projects”, “schedule”, “should”, “strive”, “target”, “will”, “would” and similar expressions are often intended to identify forward- looking information, although not all forward-looking information contains these identifying words. These forward-looking statements may reflect the internal projections, expectations, future growth, results of operations, performance, business prospects and opportunities of Enercare and are based on information currently available to Enercare and/or assumptions that Enercare believes are reasonable. Many factors could cause actual results to differ materially from the results and developments discussed in the forward-looking information. In developing these forward-looking statements, certain material assumptions were made. These forward-looking statements are also subject to certain risks. These factors include, but are not limited to:
in the United States; and
Material factors or assumptions that were applied to drawing a conclusion or making an estimate set out in forward-looking statements, including pro forma financial information, include:
There can be no assurance that the anticipated strategic benefits and operational, competitive and cost synergies from the SE Transaction will be realized. There can be no assurance that recent results from the introduction of the rental model to Service Experts in Canada are indicative of future results. Readers are cautioned that the preceding list of material factors or assumptions is not exhaustive. Although forward-looking statements contained in this presentation are based upon what management believes are reasonable assumptions, there can be no assurance that actual results will be consistent with these forward-looking statements. Accordingly, readers should not place undue reliance on such forward-looking statements and assumptions as management cannot provide assurance that actual results or developments will be realized or, even if substantially realized, that they will have the expected consequences to, or effects on, Enercare. All forward-looking information in this presentation is made as of the date of this presentation. These forward-looking statements are subject to change as a result of new information, future events or other circumstances, in which case they will only be updated by Enercare where required by law.
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Annual Meeting
President & CEO
Annual Meeting
1. Roll-out the rental program 2. Deliver procurement synergies 3. Execute roll-up acquisition strategy
2017 Strategic Priorities
1. Grow net rental units 2. Grow protection plan portfolio 3. Enhance mobile app and develop connected home offering 1. Grow contracted units 2. Add new products and services 3. Focus on customer satisfaction
Enercare Home Services Sub-metering Service Experts
Stable EBITDA Growth
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Annual Meeting
2 1 1 1 3 3 1
Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017
Bill 59 - Putting Consumers First Act, if enacted as proposed, will completely ban door-to-door sales in Ontario of certain household appliances, including water heaters and HVAC 7 Consecutive Quarters of Organic Growth Enercare Home Services Net Rental Units
(000s)
Growing the Home Services Rental Portfolio
13,000
Annual Rental HVAC
~38,000
Annual Gross Adds
Reducing Attrition
A.
The Buyout Contract
B.
Bill 55-The Stronger Protection for Ontario Consumers Act
C.
Door-to-door Energy Sales Ban (AB)
D.
Bill 59 - Putting Consumers First Act (ON)
~25,000
Annual Rental Water heaters
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E.
Customer Retention Programs
Annual Meeting
Rental Rate Growth Drivers
$22.20 $23.12
2015 2016 Enercare Home Services Annual Average Monthly Rental Rate Changes
6% 7% 3% 4% 44% 32% 44% 45% 3%
3% 9%
2007 Q1 2017
HVAC PV CV Electric Other Tankless
Highest Revenue Lowest Revenue
Rental Portfolio Revenue
Annual Price Increases
Enercare has successfully implemented rental rate increases of approximately 3% on the majority of residential water heaters in its portfolio in each of the last 4 years (i.e., 2014-2017).
Product Mix Changes
1 2
4%
6 Product Revenue
Annual Meeting
March 31, 2016 March 31, 2017
543,000 3,000
Improvement
546,000 14,000 36%
Improvement
19,000 16,000 6%
Improvement
15,000
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Focused on Growing Protection Plans
Approximately two thirds of Enercare’s HVAC originations come from a protection plan relationship
Ending Protection Plan Contracts Additions Attrition
2,100
Attrition from HVAC Rental Additions
Annual Meeting
Geographic & Product Growth Whole Home Innovation
Continue growth across Ontario, launch new products that complement existing services and build on our strengths in heating, cooling and plumbing Become trusted service adviser, deliver multi-product value offering and increase
Lead in Connected Home; leverage strengths in service delivery to build customer value
What’s Next for Enercare Home Services?
Electrical Services Connected Home Air Conditioning Duct Cleaning Air Quality Plumbing Furnace or Boiler Water Heater Water Treatment
Connected Home Pilot Enhancements to Mobile App
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Introduced the Home Services Industry’s 1st Mobile App
One Year Anniversary
Annual Meeting
Attractive Market Size and Existing Base
(as at Q1 2017)
New Construction Units Total Number of Contracted Units Retrofit Units
Estimated unmetered units remaining in Ontario** Estimated units constructed in Ontario*
*CMHC Housing Market Outlook Ontario Edition, Q2 2016: ~40,000 additional units to be added per year in both 2016 and 2017 ** Based on Enercare’s building database using known buildings with estimated number of units (as at Q2 2016)
Sub-metering Services Business Model
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Annual Meeting
Unit Continuity
(In thousands)
Strong embedded revenues in contracted units pipeline: 2 to 1 versus billing units
Achieving Scale in Sub-metering
93 132 156 166 185 205 235 245 77 94 115 136 151 155 165 168 50 57 71 82 96 103 116 119 2010 2011 2012 2013 2014 2015 2016 Q1 2017
Contracted Installed Billable
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Annual Meeting
The PowerHawk Meter Generation 5
Enhanced Product Functionality
Points
Points
(via Pulse Inputs)
Meter Points
G3 – 6320 (2005)
Residential
Metering Market
Residential
& OEM
enabled by modularity
Increasing Market Reach
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Product Generation G4 – 6312 (2009) G5 – Series 7 (2017)
Annual Meeting
Record Net Promoter Score in 2016
A+ Accredited Business eBilling 41% penetration OESP Working Committee
Increase in NPS 2016
Increase in NPS 2015 Strong Customer Service & Operational Excellence
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Advancing the Integration of Service Experts
Reiterating cost synergies in the range of $0.05 to $0.08 per common share on an annualized basis by the end of 2017
2017 2016 2017
Closed Service Experts transaction
Commenced negotiations with large suppliers as part of synergy initiative Complete and realize cost synergies Execute on procurement savings Continued focus
acquisitions Commence roll-out of HVAC rentals in U.S. in select states
Launched HVAC rentals program in Canada
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Expanding Rentals to Service Experts
available
states
end of 2018
2016 2017 2018
COMMENCES COMPLETE COMPLETE U.S. Rental Rollout Canada Rental Rollout
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(As at Q1, 2017)
Annual Meeting
Despite unfavourable weather, unit sales increased 8%
Rental vs Sales Transaction Mix
12,562 12,562 451 13,063 13,514
Rental Sale Total Service Experts HVAC & Water Heater Transaction Mix Rental vs Sale
Q1 2017 Q1 2016
8% 4%
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Annual Meeting
Many M&A Opportunities in Highly Fragmented Industry
Targeting Tuck-ins, New Geographies, and Complementary Services
HVAC/Plumbing (Service/Replacement) 10+ Years in Business Strong Brand/Reputations > US$5 Million Revenue Strong Service Agreement Base All 10-45 Years All US $5 - $40 Million Up to 17K Agreements Acquisition Criteria Current Pipeline
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2013 2014 2015
6 Completed 4 Completed 1 Completed
2017
1 Completed
Annual Meeting
CFO
Annual Meeting
Total Revenue
($ millions)
106.5 111.2 36.1 38.9 127.8
Q1 2016 Q1 2017 Enercare Home Services Sub-metering
95%
Service Experts
Service Experts Enercare Home Services
7th
consecutive quarter of net rental unit growth Sub-metering
8%
rental and sales unit growth
3%
increase in billable units
Successfully Growing Long-Term Recurring Revenues
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277.9 142.6
Annual Meeting
EBITDA Performance
Enercare Home Services Sub-metering Service Experts
EBITDA
(excluding corporate) ($ millions)
(1) See “Non-IFRS Financial and Performance Measures” in Enercare’s MD&A dated May 11, 2017
57.1 59.7
3.3 2.6
Q1 2016 Q1 2017
(2.8%)
Acquisition Adjusted EBITDA(1)
(excluding corporate) ($ millions)
63.3 61.6
3.3 2.6
Q1 2016 Q1 2017
(8.9%)
Without the one-time expenses outlined on slide 21, EBITDA would have increased by 4%
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Annual Meeting
Seasonality of Service Experts
10,159 14,810 14,021
Partial Q2 2016 Q3 2016 Q4 2016 Q1 2017
EBITDA
($ thousands)
16,899 18,955 14,640
Partial Q2 2016 Q3 2016 Q4 2016 Q1 2017
Acquisition Adjusted EBITDA(1)
($ thousands)
29% 42% 39% -10% 36% 40% 31% -7%
Seasonality of Service Experts and unfavourable weather impacted EBITDA and Acquisition Adjusted EBITDA in Q1
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(1) See “Non-IFRS Financial and Performance Measures” in Enercare’s MD&A dated May 11, 2017
Annual Meeting
P&L Impact of One-time Items
Revenue Margin SG&A Interest Expense
creating a net impact of $0.7M
Loss on Disposal
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Annual Meeting
$142.6 $277.8
Q1 2016 Q1 2017
$4.9M in additional EBITDA would have been recorded in Q1 2017 had there been no rental HVAC originations (1)
Revenue
($ millions)
~$10.2 +96% +100%
$10.2 million deferral of revenue in Q1 2017 due to success of HVAC rental initiative(1) 25% 53% 66% 67% 75% 47% 34% 33% 2014 2015 2016 Q1 2017
Split Between HVAC Rentals & Sales
(Enercare Home Services)
Rentals Sales
Successful HVAC Rental Initiative Has Short-term Impact and Long-Term Benefits
(1) Assumes a rental would have been a sale.
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Annual Meeting
Optimize mix of USD/CAD debt Reduce exposure to floating rate debt Extend debt maturities Ladder debt maturities Maintain debt rating
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Considerations for Our Debt Refinancing
Annual Meeting
225 200 170 30 275 225 2017 2018 2019 2020 2021 2022 2023 2024 New Bonds Drawn Revolver Revolver USD Term Debt Existing Bonds
3.99%
Pro Forma Maturity Schedule (2)
Capital Structure After our Successful Debt Refinancing
(1) Excludes pension and post-employment benefit liabilities and capital leases. (2) As at March 6, 2017. Excludes pension and other post-employment benefit liabilities and capital lease obligations and the Notes (2012) that were paid down
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Maturity Schedule at December 31, 2016 (1)
250 225 210 200 185 15 2017 2018 2019 2020 2021 2022 2023 2024
Drawn Revolver Revolver USD Term Debt Term Debt Existing Bonds
In February 2017, Enercare Solutions refinanced its $210M term debt and its Notes (2012) $250M + upsized the offering for total proceeds of $500M
3.38%
Annual Meeting
Annual Meeting
President & CEO
Annual Meeting
Increased the Dividend in April by 4% to $0.96 per Share on an Annualized Basis
Returning Significant Capital to Shareholders
0.65 0.66 0.67 0.68 0.70 0.73 0.84 0.92 0.96
Jan 2011 Dec 2011 Mar 2012 Mar 2013 Sept 2013 Mar 2014 Mar 2015 Mar 2016 Apr 2017
+2%
48% since 2011
Enercare’s Annualized Dividend
Per Common Share
+2% +2% +4% +16% +10% +4% +2%
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Annual Meeting
Financial Highlights 2017