Public Safety Communications FY 2009-11 Recommended Budget June 22, - - PowerPoint PPT Presentation

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Public Safety Communications FY 2009-11 Recommended Budget June 22, - - PowerPoint PPT Presentation

Sep 17, 2022 326 likes •598 views

Public Safety Communications FY 2009-11 Recommended Budget June 22, 2009 Mission Statement PSC provides high quality law enforcement, fire, and medical dispatch and communications services to the public and public safety agencies in order to

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Public Safety Communications

FY 2009-11 Recommended Budget

June 22, 2009

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Mission Statement

PSC provides high quality law enforcement, fire, and medical dispatch and communications services to the public and public safety agencies in order to protect the health and safety of the people of San Mateo County

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Shared Vision 2025

Healthy Com m unity

Safe Neighborhoods Healthy Residents Seamless Services

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Healthy Communities

What we do: Primary answering point for:

San Mateo County Sheriff’s Office / Transit Half Moon Bay Police

Millbrae Police East Palo Alto Police Broadmoor Police

1 6 5 ,0 0 0 Calls Annually

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Secondary Answering Point 58 Fire Stations / 64,000 calls annually

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Healthy Communities

Emergency Medical Dispatch (EMD)

Ambulance Dispatch 4 0 ,0 0 0 Calls Annually

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Healthy Communities

  • After-hours or part-time communications services for

various entities including:

  • Coroner’s Office, Probation, Judges, District

Attorney’s Office, Public Works, OES, Peninsula Humane Society etc.

  • Special Detail Dispatch for:
  • Countywide Gang Task Force
  • Avoid the 23 Drunk Driving Campaigns
  • Office of Traffic Safety Details – Car Seat Safety,

Pedestrian Stings

  • Transit
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Healthy Communities

I ncident Dispatch Team

  • 4 Dispatch Responders
  • 2 nd Alarm or greater
  • Trained in:
  • I CS
  • W ildland
  • Highrise Protocols
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Healthy Communities

  • Tactical Dispatch

Team

  • 1 2 Dispatch

Responders

  • SWAT Incidents, High

Risk Search Warrant Service, Critical Incidents

  • Trained in:
  • ICS & Command Post

Operations

  • Tactical

Communications

  • Continuous

Field/ Scenario Training

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Healthy Communities

Maintain a fully automated Fire/ EMS Back-up Dispatch Center @ Redwood City Fire Station 9

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PSC Organization Chart

Director Administration Operations Systems

1 – Quality Supervisor 1 – Support Supervisor

1 – Office Specialist 3 - Operations Managers

4 – Shift Supervisors 4 3 Line Dispatchers 1 – System s Supervisor

1 – Dispatch Coordinator 1 – Sr. I T Tech

5 8 Total Staff 6 Line Dispatcher vacancies & 1 Shift Supervisor vacancy

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Accomplishments – FY 2008/ 09

Re-accredited! Accredited Center of Excellence Emergency Medical Dispatch

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Accomplishments – FY 2008/ 09

Successfully re-negotiated service contracts

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Accomplishments – FY08-09

Comprehensive upgrade of radio systems for the countywide Fire Service

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Accomplishments – FY08-09

Completed cutover of cellular 911 calls

  • August 2008 – May

2009

  • Sprint, Verizon, AT&T

and T-Mobile

3 1 % increase

  • f landline and

cellular 9 1 1 calls 40% of the increase are wireless 911 calls

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Performance Measures

Percent of Customer Survey Respondents Rating Services Good or Better

0% 20% 40% 60% 80% 100% 9-1-1 Callers 100% 100% 100% 90% 90% Emergency Service Providers 100% 100% 100% 90% 90% 06-07 Actual 07-08 Actual 08-09 Estimate 09-10 Target 10-11 Target

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Performance Measures

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Major Challenges for the next two years Relocating the Dispatch Center

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Partner w ith our Public Safety Agencies to im plem ent a Com m ittee and W ork plan to conduct a Gap Analysis for replacem ent or enhancem ent of PSC’s CAD System

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Challenges

Staffing

Staffin Staffing

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FY 2009-10 Recommended Requirements

Services and Supplies 6% Reserves 3% Other Charges 6% Salaries and Benefits 85%

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FY 2009-10 Recommended Sources

Net County Cost 23.9% Interfund Revenue 0.1% Fund Balance 3.2% Miscellaneous 1.2% Intergovernmental 26.7% Charges for Service 44.9%

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Recommended FY 2009-10 Budget

Met required budget targets by: I ncreased revenue Decreased expenditures Review ed and added a new Perform ance Measure Reduction of ( 1 ) position

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Department Initiatives

Efforts to engage em ployees and other stakeholders

  • CAD Project
  • Committees

Succession Planning

  • (4) Mentoring Programs since 2004

Green Efforts

  • Telecommuting
  • 28% reduction in paper reproduction
  • Reduce CD (tape) reproduction with wave files
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FY 2010-11 Initiatives

Quest for Tri-Service Accreditation Staffing Communications JPA to further the consolidation effort Funding CAD replacement or enhancement

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Thank you!

Board of Supervisors Executive Staff Analysts – Jeremy Dennis and Lisa Okada PSC Customers PSC Staff