Program Administrator Milestones: A Mechanism to Gauge Your - - PowerPoint PPT Presentation

Program Administrator Milestones: A Mechanism to Gauge Your Professional Development

Willo M. Sullivan, M. Ed. March 8, 2018

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My Story D-H GME Programs Manager Oversee Coordinators Day-to-Day Assist in their Professional Development

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Goals and Objectives

To describe how the Program Administrator Milestones tools are being adapted to our needs To share some examples of what the Milestones can look like when aligned with other tools To share the experience of adjusting to the addition of the Milestones and Self-Reflection tools

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Milestone presentation on forum in 2016 Possible use in Six Sigma Greenbelt Project Incorporate into PC Development Toolkit Enhance Performance Appraisal Process

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D-H Performance Appraisal Process Generic HR process and HR forms Input from Program Directors via survey

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Why This Tool?

Framework is solid Only add a few spokes

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Incorporate Milestone content into appraisal tools Incorporate D-H Values- Based Behavior content into the Milestone tools Acknowledge our commitment to Quality Improvement training

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Annual Program Director’s Survey Of Coordinators

Teamwork

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Dartmouth- Hitchcock Values- Based Behaviors Problem Solving

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Dartmouth- Hitchcock Lean Six Sigma Training

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Introduced Milestones to current D-H Coordinators

• Uncomfortable with some of the Personal Care

items

• Some of the wording perceived as negative
• Some milestones were not within their control
• Did not want the use of the tools to be mandatory

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Isn’t the drawing board the place where all the best work happens?

It’s not a bad thing to go back there. It’s the entire point

• Seth Godin

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Rearranged the Spokes

• Not using Personal Care (PC1) page from

milestones

• Eliminated two milestones that do not apply to D-H

Coordinators

• Changed some wording in the Entry and Early

Learner categories

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Outcome? Tools are more aligned

Performance appraisal surveys to Program Directors includes some Milestones based wording Some Milestones will be based on D-H Values- Based Behaviors Program Coordinators are encouraged to use the self- reflection tool to develop annual goals

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My Toolkit Advice

Share your ideas about using the tool with your Administrators/ Coordinators and solicit their input

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Thank You!

Any Questions? Willo.M.Sullivan@Hitchcock.org 603-650-5682

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