Presentation Operations & I T MARKET PERSPECTIVES Insurance - - PowerPoint PPT Presentation

Presentation Operations & I T

Antunes, Marco. VP IT Operations and Facilities Phone: +55 11 3779 7066 l 55 11 98689 5315 E-Mail: marco.antunes@sulamerica.com.br

128 146 162 31 33 31 34 36 40 31 33 34 81 96 108 22 22 22 2014 2015 2016e

CAGR = + 9 .7 %

REVENUE GROW TH I N ALL SEGMENTS (R$ billion)

Source: Cnseg, IBGE & Focus Report (10/ 14/ 2016)

MARKET PERSPECTIVES

Insurance Industry Growth vs. GDP Growth

2

R$ 3 9 7 billion R$365 billion R$327 billion

Health Auto Other P&C Life Private Pension Savings Bonds

1 6 .4 % 1 6 .3 % 1 8 .3 % 1 3 .3 % 1 2 .1 % 1 1 .6 % 8 .6 % 7 .5 % 3 .9 % 1 .9 % 3 .0 % 0 .1 %

• 3 .8 %
• 3 .2 %

2010 2011 2012 2013 2014 2015 2016e

I nsurance Prem ium s Grow th GDP Grow th ( PI B)

STRONG RELATIONSHIP WITH DISTRIBUTION NETWORK

3

Sales support infrastructure comprising 9 0 + branches to assist 3 0 ,0 0 0 + independent brokers  Financial and retail institutions  Large corporate brokers  Large volum e brokers/ retailers  I ndependent brokers

Strong sales force

7 6 .1 % 2 0 .5 % 1 .0 % 2 .3 %

Non I nsurance Revenue ( 4 .1 % )

Total Consolidated Revenues (% of total – 9M16)

I nsurance Revenue ( 9 5 .9 % ) Health & Dental Auto Other Property & Casualty Life Private Pension Other

R$ 1 2 .5 billion

SULAMÉRICA – REVENUES BREAKDOWN

Opportunity and growth

R$ 1 2 .0 billion

I nsurance Revenue (% of total – 9M16)

4

7 3 .0 % 1 9 .7 % 1 .0 % 2 .2 % 2 .9 % 1 .2 %

SERVICE NETWORK & OPERATIONAL HIGHLIGHTS

Highly scalable businesses

8.7

million

Calls fielded

1.4

Online client/ broker chats engaged

2.1

Text messages exchanged

2

Broker’s portal connections

900

thousand

Mobile Apps users registered

million million million

4.3

IVR Interactive Voice response

million 540

Terabytes

DATA

1.2

thousand

SERVERS

thousand in cloud

400

Transaction per day

Operations & IT Guidelines

• Strong strategy of inform ation security with focus mainly for

healthcare data of almost 3 million customers;

• Transfering the most important services to Mobile services,

mainly in products of Health, Car and Homeowners;

• Incorporating analytical and predictive models for claim control;
• Understanding the impact of the new models of collection for the

insurance market (Bitcoin , Blockchain, etc..);

• I oT as an important influencer in insurance prices (wearables,

waze, home monitoring, etc … );

• Introducing Machine Learning and Text Mining for attendance;
• Deployment of the Salesforce operational CRM for all products;

I

Main Projects

Operational CRM

Engagement People

9.000 HOURS OF TRAINING 18.000 PORTAL ACCESS 12 VIDEOS POSTED 3.535 CHATTER’S USERS 140 CHATTER’S GROUP +41.000 CHATTER’S INTERACTIONS

than 1 ,6 0 0 people in Platform