Presentation for Quality Management QUALITY MANAGEMENT QUALITY - - PowerPoint PPT Presentation

Presentation for Quality Management

Delta is one of the companies in Turkey to be certified under ISO 9001:2008 in the field of telecommunication system services. This has given Delta another advantage over its competitors. Delta, together with the cooperation of all employees according to predetermined policy and strategies, with trainings in or out of the company and providing the most effective internal communication processes, provides necessary conditions for customer focused working environment which is accomplished by process control, quality control, process occurrence time, customer satisfaction, process cost and in due time delivery indicators. Performances of our employees and processes are evaluated in every six months periods. QUALITY STANDARTS

QUALITY MANAGEMENT

• What is OUR Quality Understanding ?

he term quality means different things to different people. If we would like to go through some attractive and clear definitions; Quality is : Fitness for Use :Meeting Customer Expectations Conformance to Specifications : Having no defects and meeting all requirements. Difference :The product has something that other products cannot present the same Value Base :The product is the best combination of price and features

• Quality is about:
• knowing what you want to do and how you want to do it
• learning from what you do
• using what you learn to develop your organization and its services
• seeking to achieve continuous improvement
• satisfying your customers and the market that you are addressing to.
• What makes Quality Important?
• Tough competition
• Educated customer

ZOOMING IN QUALITY…

Customer satisfaction Prevention over inspection Management responsibility Continuous improvement  4 basic principles of Quality Management :

QUALITY MANAGEMENT SYSTEM

All these challenges require a good Quality Management System which is not just on the paper but applied to the practice as well.

Documents

QMS STRUCTURE

QUALITY MANAGEMENT SYSTEM

Teams Teams Teams

Project Manager

QC&QA Manager Other Project Manager QC Documentation QC Supervisor Related Project Supervisor HSE Supervisor Teams

PROJECT BASED TEAM ORGANIZATION FOR QUALITY

QUALITY MANAGEMENT SYSTEM

Continuous Improvement

With combining the customer requirements and company policies, Constitution of targets and processes

Apply the processes

Follow the processes according to, policies, Targets, product/service requirements, than measure them and report. Take necessary action to start the improvement activities.

QUALITY MANAGEMENT SYSTEM

S t a n d a r d i z a t i o n

Define Process

Access Product Quality

Quality OK

Develop Product / Service Improve Process Standardize Process

YES NO

Problem Analyze

QUALITY MANAGEMENT SYSTEM

Quality assurance

• Establish organisational procedures and

standards for quality.

Quality planning

• Select applicable procedures and

standards for a particular project and modify these as required.

Quality control

• Ensure that procedures and standards

are followed by the development team.

Standardization of quality and record Our quality management system activities which are the base for:

Customer Satisfaction

• This mean that, achieved the customer requirements

Prevention Over inspection

• Prevention instead of correction is the right way to

reduce the cost

Management Responsibility

• Not just the project teams responsibility to obey the

rules for quality but even the Board have to.

Continuous Improvement

Principles of Quality management system;

QUALITY MANAGEMENT SYSTEM

What are the Internal Improvements and Developments that we have generated ?

Encouragement and Punishments System Bonus and Deduction System as per Quality Performance in the staff Cross and Routine Trainings internally Highly Qualified Engineers, Technicians and Supervisors Motivation

• f the

Staff Qualified Tools and Equipments with no missing Uninformed Site Visits Self Quality Random Checks Generalization

• f the

Checklists Selecting the Staff of the Month, Staff of the Quarter and Staff of the Year Creating checklists and Standardizing

QUALITY MANAGEMENT SYSTEM

QUALITY MANAGEMENT SYSTEM

ISO 9001 : 2008 Quality Certificate Best Subcontractor Appreciation Letter in Iran Best Quality Subcontractor Reward of ME&NA 2009 Appreciation letter for MNS Project Quality in East region of KSA Appreciation letter for MNS Project Quality in South region of KSA Appreciation letter for MNS Project Quality in Azerbaijan Quality and Performance Thanking letters from various customers which can be presented later upon request….

CERTIFICATES

Gullubahce Avenue , Silahli Kuvvetler Street, Daraoglu Business Center No:9 ANTAKYA HATAY / TURKEY Phone : +90 326 216 77 47 Fax : +90 326 216 77 46

www.deltatelecom.co info@deltatelecom.co