Preparing Your Flexible Office Space For A New Normal Webinar - - PowerPoint PPT Presentation

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Preparing Your Flexible Office Space For A New Normal Webinar - - PowerPoint PPT Presentation

Jun 15, 2023 299 likes •1.11k views

Add-ons Meeting Rooms Preparing Your Flexible Office Space For A New Normal Webinar Series #1: Ingredients For Virtual Offices May 14, 2020 Webinar #1 Recording https://vimeo.com/424949409/6325471184 Webinar #2 Recording:

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Preparing Your Flexible Office Space For A New Normal

Webinar Series #1: Ingredients For Virtual Offices May 14, 2020 Webinar #1 Recording https://vimeo.com/424949409/6325471184 Webinar #2 Recording: https://vimeo.com/424952919/bec4fe119f

Mail Services Meeting Rooms PhoneAnswering Private Offices Add-ons

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What is a Virtual Office?

A VO is a product that gives you access to a wide range

  • f remote workplace services, provided by or connected

with a flexible office location, on a subscription basis.

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The Ingredients

Mail Services Meeting Rooms Phone Answering Private Offices Add-ons

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Why A Virtual Office

For Clients

  • Establish a local business identity
  • Utilize a professional business address
  • Better quality of service than PO box or home address
  • Establish multiple branch offices
  • Quick & easy to setup (inexpensive!)
  • Useful for any business type
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VO Clients Demographic Survey

Legal Firm, 37.8% Consulting, 10.7% Accounting Firm, 4.5% Financial firm , 0.0% Real Estate, 6.5% High Tech, 13.7%

Marketing/Social Media, 1.7% Healthcare/ Medical, 5.5% Consumer Products/Retail,

2.4% Education, 4.1% Staffing, 1.4% Other (please indicate), 11.7%

VO VO - What industry? What industry? (pick one that seems closest)

(pick one that seems closest)

Legal Firm Consulting Accounting Firm Financial firm Real Estate High Tech Marketing/Social Media Healthcare/Medical Consumer Products/Retail Education Staffing Other (please indicate)

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Why A Virtual Office

For Operators

  • Uses existing infrastructure to generate more revenue
  • Only need existing staff to get started
  • Demand is growing
  • Easy & Very profitable
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6/1/20 COMPANY CONFIDENTIAL - Do Not Copy 8

VO: Break Down by Type

V-Office Plus 27% V-Office 18% On-The-Go 13% Mail Plan 24% Mail Plan (Plus) 12% 20 Credit Bundle Add - On 4% 20 Credit Bundle Stand - Alone 1% Other 1%

BREAKDOWN OF TOTAL REVENUE BY PLAN TYPE - APR 2020 (17 LOCATIONS)

50 100 150 200 250 300 350 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20

All PAC Centers (17): Average Revenue per VO Contract

Other Mail Plan Mail Plan (Plus) 20 Credit Bundle Add - On On-The-Go 20 Credit Bundle Stand - Alone V-Office V-Office Plus Total all Centers

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Mail Services

From Partners Resources page on CloudVO

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6/1/20 COMPANY CONFIDENTIAL - Do Not Copy 12

We captured how our local staff spends their time, for a full month, for each type of clients, in seconds, for each individual task performed during the day

Cost of Doing Business – Direct Costs

Number of Plans March 2019 Total FT Plans 316 VO Plans 918 CW Plans 1 WH Clients 30 Total 1265

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How much mail do they get?

In an average week:

  • % of mail VO clients who do not receive mail: 69.9%
  • Average Mail instances/Client: 0.6

Time spent processing mail per instance:

  • Average: 59.6 seconds (less with digital mail)
  • 10th percentile: 20.0 seconds
  • 90th percentile: 144 seconds
  • Highest: 760 seconds
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6/1/20 COMPANY CONFIDENTIAL - Do Not Copy 14

Cost of Doing Business – Direct Costs

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6/1/20 COMPANY CONFIDENTIAL - Do Not Copy 15

Cost of Doing Business – By Member Type

Note: Indirect Costs are any activity that benefits the entire center and cannot be allocated to any individual client (e.g. Making coffee, cleaning lounge)

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Per Mail Plan Sold $/Month Margin 150 Mail Plans Mail Plan Retail Price ($69 + $15 add-on) $84.00 100% $12,600 Local Advertising or Channel Cost (25%) ($21.00) 25% ($3,150) Payroll Cost ($8.36) 10% ($1,254) Profit $54.64 65% $8,196

How Profitable Are Mail Plans?

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How fast can you scale?

  • Road to 100 could be 2 or 3 years
  • Incremental demand on resources

for each new client is low,

  • Market locally and use channels
  • Start adding part-timer at 100+ plans
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Adding Phone Answering

  • For those who can’t afford to lose a call
  • To quickly recall a person, situation, or case (call screening)
  • For a stronger local business identity (local area code)

You can do it yourself, or outsource to CloudVO

Suggested retail Your cost with CloudVO Margin Standard $99 $26 74% Executive $149 $44 70% Live Phone Answering

Personalized greeting Blind transfer, VM, voice to email + Screening, patching, & announcing the call, unlimited minutes, up to 150 calls/mo

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Adding Meeting Room bundle

  • You must monetize your meeting rooms
  • You must have at least 2 dedicated meeting rooms + 2 day offices
  • ~18% of PAC revenue generated in less than 10% of the space

Suggested Retail Price Average Usage Tier 1: NYC, San Francisco,

LA, Boston, Class A

$199 Tier 2: Chicago, Denver,

Seattle, Portland, Dallas

$169 Tier 3: Smaller town and

suburban areas

$149 3.9 hours 16-hour Subscription Package

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Day Office

What’s a day office?

  • Private office that can be booked by the hour, the day or the week
  • Dedicated if you have a high VO or meeting room volume
  • It can be any private office that happens to be available

Who uses it:

  • Corporate users
  • Attorneys
  • Consultants
  • CloudTouchdown Pass users
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Putting it All Together

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Go to CloudVO.com

info List

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List

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Questions?

Partners@CloudVO.com

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Flexible Offices In the New Normal: A New Recipe

Webinar Series - #2 May 21, 2020

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Even DMV…

Last Webinar Keith explained why VO is all the rage these days Today Even DMV heard the message!!!!

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The Circle of Workplace Services

New job Relocation Business Identity Branch office De-densification Supplement WFH Not just Virtual Mail Visitors morphs Into members

Full Time Office/Coworking Virtual Mail Phone Answering Virtual Office Meeting Rooms Day Offices

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New Go-to-Market Approach

During Stay-In-Place

  • Pushed “Virtual Office”
  • “Flexible Office” vs

“coworking”

  • Changed PPC

Upon re-entry:

  • Health & Safety protocol
  • Support remote work
  • “Private” & “Safe”
  • Online purchases
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Online Purchases Of VO Plans

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Online Bookings of Meeting Rooms On the PAC Website

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Online Purchases Of Full Time Offices

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What must change

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Communicate with Your Landlord(s)

  • Communicate early and regularly
  • Confirm in writing (email fine)
  • Be transparent
  • Be positive about the future but

no blue sky

  • Be tough too if necessary
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Communicate with Your Members

  • Communicate early and regularly
  • Deferral over Discounts
  • Assume that all your members will learn about your

special discounts to any one member

  • Be confident that their office will be re-let if they leave
  • Remind them you also have to pay rent
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Full Time Members– What must change

  • Health & Safety Protocol
  • Lower density
  • Private offices
  • Enterprise-ready
  • Adapt
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Marketing Strategies

  • Channels become more important – Understand their value
  • Brokers may be back
  • Consistent price strategies
  • Benchmark your competition
  • Be clear on your differentiators

PAC:

  • Profitable for 15+ years
  • We support remote work, mobility,

and distributed workforces

  • We are as safe as home
  • WE CARE

O u r C

  • r

e V a l u e s

We Care

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4.7 4.6 4.3 3.9 296 reviews 9 reviews 1 236 reviews 351 reviews

50 100 150 200 250 300 350 400 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0

Pac Industrious Regus Wework

Google Customer Reviews - Average Rating

Q1 2020 For All PAC Markets

Customer Reviews Matter

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4.5 3.6 3.1 2.5 137 reviews 39 reviews 95 reviews 1 reviews1

20 40 60 80 100 120 140 160 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0

Pac Wework Regus Industrious

Yelp Customer Reviews - Average Rating

Q1 2020 For All PAC Markets

Multiple Customer Reviews Matter

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4.7 4.0 3.7 2.1 178 reviews 4,422 reviews Low 72 review

  • 500

1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500 5,000 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0

Pac Regus Industrious Wework

Trustpilot Customer Reviews - Average Rating Q1 2020 For All PAC Markets

TrustPilot Reviews are the most credible….if you have at least 10 reviews

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Engage Local Celebrities in your Virtual Events

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New Services

Anything that provides Remote support

  • Digital Mail
  • Zoom Rooms
  • Language Boxes
  • Podcast rooms
  • Phone answering
  • Virtual Events

Anything that improves health & safety

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Go to CloudVO.com

info List

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List

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Questions?

Partners@CloudVO.com

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Flexible Offices in The New Normal:

Get Ready for New Corporate Demand

Webinar Series #3

May 28, 2020

Mail Services Meeting Rooms PhoneAnswering Private Offices Add-ons

Partners Only

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Mark Zuckerberg CEO/Founder Facebook

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Full Time Members– What must change

  • Health & Safety Protocol
  • Lower density
  • Private offices
  • Enterprise-ready
  • Adapt
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What must change: Extreme Sanitation

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Meeting Rooms – What Must Change

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The Circle of Workplace Services

New job Relocation Business Identity Branch office De-densification Supplement WFH Not just Virtual Mail Visitors morphs Into members

Full Time Office/Coworking Virtual Mail Phone Answering Virtual Office Meeting Rooms Day Offices

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Work Habits Have Changed – What Will Stick?

”With 90% of our employees working at home, we have had almost no issues.”

James Gorman, CEO of Morgan Stanley 4/09/20

Later added that he expects many will continue to work remotely after the crisis is

  • ver because they learned it can be done.

James Gorman, CEO of Morgan Stanley

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Mark Zuckerberg, Facebook CEO & Founder

https://www.facebook.com/zuck/videos/10111936118050541/

Mark Zuckerberg, Facebook CEO & Founder

https://www.facebook.com/zuck/videos/10111936118050541/

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Facebook Employees Poll – May 20, 2020

Want to work in the

  • ffice Full Time

50% Extremely or Very interested to work remotely Full Time 20% Somewhat interested in working remotely Full Time 20% Not sure 10%

Mark Zuckerberg :

  • Half of FB employees could

work remotely in 5 years

  • Will start aggressive remote

hiring July 1

  • 45% of employees said they

would relocate if they could work remotely

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Pre- COVID-19

WorkFromHome FLEX CORE

Mark Gilbreath’s Model

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Shelter-in-Place

WFH FLEX CORE

Mark Gilbreath’s Model

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During COVID-19

WFH FLEX CORE

Mark Gilbreath’s Model Hate it Love it Like it but not all the time

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Post- COVID-19

WFH FLEX CORE

Mark Gilbreath’s Model Hate it Love it Like it but not all the time De-densification Supplement

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Responses by 150

  • f 250 CEOs

surveyed by The Silicon Valley Journal

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Gensler sees the FLEX-CORE model Upside Down in Next Few Years…

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CloudTouchdown Passes – How they Work

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Corporate Accounts – Take Away

  • Huge opportunity for all operators
  • Safety & Security protocols matter
  • Sound proofing & security
  • Act as a buffer or extension to WFH
  • Standards matter
  • Day offices, meeting rooms, e-boards, Language Box, etc.
  • Single point of contact & Management matter
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Questions?

Partners@CloudVO.com

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Go to CloudVO.com

info List

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List