Preparing Travel Managers to Lead the Change Becky Kopidlansky, - - PowerPoint PPT Presentation
Preparing Travel Managers to Lead the Change Becky Kopidlansky, Change Champion Lead Andi Smetana, Project Manager Tom Thieding, Communication Lead Agenda Change Transition and Reactions Individual Commitment Curve Communicating Change
Becky Kopidlansky, Change Champion Lead Andi Smetana, Project Manager Tom Thieding, Communication Lead
Change Transition and Reactions Individual Commitment Curve Communicating Change Travel Manager Adoption Toolkit
UN-MANAGED MANAGED
Current State Current State Managed Transition Un-managed Transition
Resistance takes hold Adoption and usage takes longer Business
fully realized Adoption and usage are incomplete Resistance areas mitigated Adoption and usage
Speed to value is accelerated Business outcomes achieved and sustained
Future State Future State
What are some things you are seeing that indicated this is a managed change? What are some observations you’ve made related to individual reactions to the change?
Active Resistance Passive Resistance Neutral Passive Support Active Support
Active Resistance
Actively resists change through behaviors or verbal means Not afraid to speak out/act out against the change
Passive Resistance
Says the “right” things Does not change behavior May covertly interfere with change
Neutral
No firm opinion about the change May think it doesn’t affect them or is reserving judgement
Passive Support
Does the “right” things Does not vocalize their support or encourage others
Active Support
Actively supports the change through words and behaviors Encourages others
Active Resistance Passive Resistance Neutral Passive Support Active Support
You’ve asked the editor of your faculty and employee e-newsletter by email to place a short column in it explaining the travel changes. He responds and thanks you for reaching out, but he has reservations about the relevance of this information to include in the e-newsletter. He does not think there are that many people who travel that much. What can you do?
Time Support for Change
AWARENESS UNDERSTANDING ACCEPTANCE ADOPTION COMMITMENT
Data Statistics Logic Metrics thorough formal presentations Travel Manager Tookit Resources What / How Overall Changes
Share a vision outlining individual benefits Storytelling and Informal Conversations Individual Benefits - WIIFM Positive Experiences to Change
UW System will make travel planning, booking, and compliance easier by introducing new vendors, revised travel policies, and a new UW TravelWIse website starting July 1.
to find and understand policies
expertise and customer service
travel and find policies
change will make it easier for them and their office or department
audience
copy and links to UW TravelWIse site.
Time Support for Change
AWARENESS UNDERSTANDING ACCEPTANCE ADOPTION COMMITMENT
Travel Inc – Will be used for majority of travel (not NCAA related and not part of a group block of
10 or more from the UW)
Fox World Travel – Must be used for all groups of 10 or more where:
agreements with the airlines to set up
UW needs to be the organizer)
Shorts Travel Management – Must be used for all NCAA related travel (individuals and
groups)
1:1 Knowledge Sharing On-site Open House On-demand Documents On-demand How-to Videos Travel Manager Toolkit Conference F2F Sessions Virtual Live Webinar Recorded Webinar
3/1 9/30 April 2020 May 2020 June 2020 July 2020 August 2020
3/18-3/20 TM Conference & Release Toolkit 6/8 Webinar Finance 6/22 Start Travel Inc Webinars for Admin 6/30 Release Concur Videos 9/21 Start Frequent Traveler Webinar Fall Sessions 8/15 Release Random Traveler Video 7/20 Start Frequent Traveler Webinar Summer Sessions
September 2020
9/21-9/25 On Location Open House Events 3/20-7/20 Travel Manager Toolkit 6/20 Policy Guides Posted 6/1-6/15 Shorts Roadshows 7/27 Start Webinar FOX Block Training
Accessing the Toolkit
clicking on ‘Future Travel’
Current Available Material Future Available Material
Block Process
changes (to be used for future trainings)
Comparison
(slides)
Have a questions? Ask it! Know the answer to a frequently asked question? Share it!
Fri - Thurs Submissions collected Friday FAQs reviewed/assigned Monday SME research Tues Posted on Toolkit
What additional resources would you like to see in the Travel Manager Toolkit?
based on feedback