Preparing for RMV ATLAS Release 2 New Tools, Processes and Policies - - PowerPoint PPT Presentation

MAIA

2019

Preparing for RMV ATLAS Release 2

New Tools, Processes and Policies

MASSACHUSETTS ASSOCIATION OF INSURANCE AGENTS CONFERENCE 2019 NOVEMBER 2, 2019 BOSTON

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Agenda

Topic Greetings! Technology

• Channels to interface with RMV
• Demonstration of the RMV’s eServices Insurance Portal

for ATLAS R2

General Insurance-related Policy & Process Changes

• UMS to IPM
• Future Scope Changes
• RMV Policy Updates

Operational Collateral Changes

• RMV Forms

Breakout Activity RMV Service Delivery Changes

• Update on Service Locations
• “Get Ready” Option
• EVR

Cultivating Our Relationship With You

• Cutover Schedule
• Rollout
• Future Commitments
• Closing Remarks

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Welcome!

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Technology

• AVAILABLE INTERFACE

CHANNELS

• eSERVICES INSURANCE

PORTAL

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Channels to Interface with RMV: IPM

Web Services

Current Access in ALARS

VPN Guest Batch

Access Source

Person System System Person

eServices Portal Batch

• This is the same portal

available for SDIP, but will now include IPM related information.

• Web services offers

immediate and direct updates to RMV data.

• SFTP will be offered through
• MOVEit. The new ATLAS

system will process any files that are submitted.

New Access in ATLAS

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Channels to Interface with RMV: IPM

SFTP Batch Processing

The new ATLAS system will process any files that are submitted. Only one response file will be returned regardless of the number of files submitted/processed. Batch processing timeframe will remain the same – business days with a 7:00 p.m. nightly cutoff.

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Insurance Portal

 This is the eServices Log In page

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Insurance Portal

 Two Step Verification

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Insurance Portal

 Insurance Portal Dashboard

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Insurance Portal

 You can search for a vehicle by VIN or Registration Number.  Once the search results are returned, you can select the name of the vehicle, the Plate

Number, or the Primary Owner to see more information on the vehicle or customer.

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Insurance Portal

 Vehicle Dashboard

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Insurance Portal

• Users will also have

the ability to review previous policy information

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Insurance Portal

• The portal will now

allow users to add or update insurance policy information for Section 5 customers.

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Insurance Portal

 Policy Review Page

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Insurance Portal

 Note that all transactions available on the portal will require an Acknowledgement

statement to be accepted by the user before the transaction can be submitted.

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Insurance Portal

 Policy Dashboard (Section 5 Example Shown)

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Insurance Portal

• If you click into the

Account Name for the Section 5 account, you will see the full list of Section 5 plates against the policy

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Insurance Portal

Agents who have RMV eServices Portal Access



If your agency has access to the eServices Portal today, no action is required for Vehicle Services.



All web logons will have driver & vehicle services, complete garage address changes and cancel plate access on November 12th, 2019.

Agents who need RMV eServices Portal Access



If your agency does not have access to the eServices Portal, email rmvbusinesspartners@dot.state.ma.us requesting access for insurance agencies.



All agencies with eServices Portal access must complete an Access Agreement, RMV Business Partner Contact Form, Insurance Agency Access form and eServices Administrator Access form.



If your agency sent documentation for R1 but does not have eServices Portal access and it is needed, contact us at rmvbusinesspartners@dot.state.ma.us, to verify the documentation is complete and updated.

Adherence to the Driver Privacy Protection Act for permitted use

• f Personally Identifiable Information is required by all users!

RMV Access to eServices Portal (IS Security Summary)

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RMV Insurance Related Policy & Process Changes

• UMS TO IPM
• FUTURE SCOPE CHANGES
• MOPEDS, TRAILERS,

TEMPORARY PLATES, SALVAGE

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RMV Policy & Process Changes

 The name of the Uninsured Motorist System (UMS) program has been changed to be the

Insurance Policy Management or IPM Program.

 One of the major improvements to the program is the implementation of the Insurance Portal.

This will allow you to update the customer’s policy information in real time in order to provide the best quality service for our mutual customers.

 IPM New Policy Submission

 Carrier must report an insurance policy through IPM within 23 days of initial vehicle registration  Any vehicle registered with the RMV that lacks a matching policy reported by carrier will be displayed

• n the Notice to Carrier report posted on the Insurance Portal

UMS to IPM

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RMV Policy & Process Changes

 There are several proposed policy and process changes for the IPM program that will not go live

with Release 2 of ATLAS, but that we plan to work with you on to determine the future scope of changes to be implemented in 2020, including: Future Scope Changes (2020)

IPM Policy Cancellation Timeframe

• The RMV announced a policy change limiting

policy cancellation and delete vehicle dates to be within 10 days of the transaction date. Based on input received from numerous carriers, the RMV will maintain the existing practice of accepting a cancellation as long as the cancellation date is between (and including) the policy effective and expiration date.

Proposed Registration Revocations for No Policy on Record

• Vehicle registrations that are not associated with

an insurance policy will automatically go into revocation on the following schedule

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RMV Policy & Process Changes

 The following policy changes will go into effect regarding mopeds with Release 2:

Mopeds

1

• Moped registrations are being transitioned to moped plates

2

• Moped registrations will now expire at the end of March.

3

• Mopeds are not subject to excise tax

4

• Insurance policy reporting for mopeds is optional. They will not be included as part of the insurance

policy revocation process. 5

• Identity document requirement is not applicable to moped registration.

6

• Moped registrations issued in 2019 will expire in March 2022.

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RMV Policy & Process Changes

Trailer Insurance Reporting Rules:

Trailers Reporting of commercial trailers is required regardless of the weight.

• These will be subject to revocation for lack of insurance.

Reporting of private passenger trailers is allowed, but optional.

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RMV Policy & Process Changes

Trailer Inspections

 Starting November 12, 2019, all trailers require a VIN to be registered in Massachusetts.  Homemade trailers do not have VINs and need to be assigned one.  Homemade trailers with a gross vehicle weight greater than 3,000 lbs. will still follow the MA-

Assigned VIN process, requiring an inspection with a State Trooper.

 Homemade trailers with a gross vehicle weight of 3000 lbs. and under will be assigned a

system generated MA trailer VIN by the RMV at the time of conversion and with new registration transactions

 System generated VINS will begin with the letters “MATR” followed by 13 digits

 The assigned VIN must be affixed to the commercial trailer for inspection purposes.

Trailers

1 2

You will be able to see the communication that will be available for our customers on this topic later in this session!

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RMV Policy & Process Changes



Starting on November 12th the RMV is implementing a Centralized Plate Distribution model. Service Centers will no longer maintain a physical inventory of specialty plate types like the Red Sox or Cape & Island plates. When a customer orders a special plate or vanity plate at the Service Center, it will be mailed directly to the customer or, by request, sent to a Service Center for pick up.



Customers who do not have an active MA plate on their vehicle at the time of their transaction will be provided a temporary registration and a temporary plate to attach to their vehicle until their special plate is received. Note: During the transition period Service Centers may still have specialty plates that can be issued until their stock is depleted.

Temporary Plates

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RMV Policy & Process Changes

 Temporary plates are valid for

20 days and can be extended 2 additional times for a total of 60 days. Temporary Plates

SAMPLE

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RMV Policy & Process Changes

Service Improvements

 Online salvage inspection payments

($50)

 Ability to book appointments for

salvage inspections and MA Assigned VINs

 Appointment scheduling begins on

November 12th for appointment on December 3, 2019 and forward

Process Improvements

 Transition from physically completing an

inspection form to electronically enter salvage inspections on tablets

 Real time pass/fail results available You will be able to see the communication that will be available for our customers on this topic later in this session!

Salvage

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RMV Policy & Process Changes

 An electronic verification system that allows the motor vehicle titling agency to verify the

information on the paper title with the electronic data from the state that issued the title.

 Designed to protect consumers from fraud & unsafe vehicles and to keep stolen vehicles from

being resold.

 Benefits of NMVTIS:

 Identifying stolen and “cloned” vehicles  Limiting Missing Vehicle Brands  Detecting Fraudulent Activity (e. g. Brand “washing”, odometer discrepancies)

 RMV will begin verifying title information through NMVTIS on November 12, 2019

 RMV creating a new NMVTIS Helpdesk to work with other jurisdictions to solve title cases  The current 14 day title issuance period provides time for research and resolution of issues

National Motor Vehicle Title Information System (NMVTIS)

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RMV Policy & Process Changes



RMV will minimize duplicate plate numbers across plate types

 Passenger Reserve Plate: 12345  Trailer Plate: 12345  Apportioned Plate: 12345

Same number on different plate types



Plates that are inactive for one year will be discontinued if it is a duplicate number



Trailer plate12345, expired for one year, will not be issued again



Customer will be issued a new plate number



How will plates be retired?



The first plate that becomes inactive for one year will be discontinued first

 Process will continue until all duplicates are eliminated

Reducing Duplicate Plate Numbers

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RMV Policy & Process Changes

Identity Requirements for Registration In order for an individual to be a registered owner of a vehicle in Massachusetts, they will need to meet ONE of the following requirements:

Massachusetts Driver’s License/ ID Card Out of State or Out of Country Driver’s License Social Security Number Proof of Lawful Presence

• r
• r
• r

Since information already captured in system, physical card is not required. Physical license or front/back color photocopy is required. The physical SSN card is required. We will not accept laminated SSN cards. The same lawful presence proof documents allowed for driver’s services is be allow for vehicles.

There is more detailed information on this topic in your folder.

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Operational Collateral Changes

• NEW RMV FORMS

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Operational Collateral Changes

The RMV-1 and RMV-3 forms will be combined into the Registration and Title Application

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Operational Collateral Changes

• A version of the vehicle model, which defines the different features and options (e.g. SL – Standard Level, LE – Luxury

Edition). Collected to determine accurate vehicle value.

Trim

• A customer must select and provide proof of the identification document being used for registration purposes.

Owner ID Requirements

• Effective September 1, 2018 motor carriers with vehicles that fall into certain categories were required to obtain a

USDOT number under 540 CMR 2.22 (2). The RMV will now begin collecting the USDOT number (e.g. 123456) and associated Tax Identification Number (TIN). The TIN is either the motor carrier’s federal identification number or SSN.

USDOT Number and TIN

• A full garaging address (e.g. street, city, state, zip) will be collected rather than just the city/town to improve excise

billing practices. This is the address where the vehicle is physically located or garaged overnight.

Garaging Address

• The answers to the series of questions will be used to determine the sales tax amount due and whether it is required in

situations where the vehicle registration/title is being converted to MA from another state.

Purchase Information New RTA fields include:

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Operational Collateral Changes

November 12th – December 13th

Current RMV-1 and RMV-3 form and new Registration and Title Application will be accepted, regardless of the Policy Effective Date or Policy Change Date

December 16th, 2019

New Registration and Title Application Required; the RMV-1 and RMV-3 forms will no longer be accepted

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Operational Collateral Changes

The Duplicate Title and Title Amendment forms will be combined into the Amend/Lienholder Maintenance/Duplicate Title Application

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Operational Collateral Changes

There is a new Motorized Bicycle (Moped) Registration

• Application. This application

was sent out to existing registered owners of mopeds with a letter explaining the new registration process.

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Operational Collateral Changes

Intervention Form

 No longer used

eServices Portal

 Access eServices to update the policy

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Activity

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RMV Service Delivery Options

• UPDATE ON SERVICE LOCATIONS
• “GET READY” OPTION – MYRMV AND

BOSTON SOFTWARE

• EVR

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RMV Service Delivery Options

RMV B2B Service Delivery Updates

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RMV Service Delivery Options

Customers have the option of performing a number of transactions online at myRMV, including:

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RMV Service Delivery Options

Customers who are AAA members have the option

• f performing a number
• f transactions at AAA

locations, including:

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“Get Ready” Option

The RMV is introducing a new “Get Ready” option for title and registration transactions. The information entered on the Registration and Title Application by entities that elect to take advantage of this webservice option will auto-populate in ATLAS, reducing the data entry that needs to be completed at the Service Center.

NOTE: The RMV offers a Title Only Get Ready option on myRMV. This

• ption is not available through the Insurance Portal.

Data is entered and validated by web services Completed form with QR code is printed and provided to runner / owner RMV retrieves pre- populated data based on QR code RMV verifies and scans documentation, collect fees and issues registration, plates, and decals

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“Get Ready” Option

Once the Get Ready Application is completed, the RMV will save the information on ATLAS and present the user (via the Web Services) with a PDF version of the new Registration and Title Application form that also contains a Quick Response (QR) code.

 Print the document and the owner or runner will then take this completed form to

the RMV for processing

 Once at the RMV, the clerk will, based on the QR code, retrieve the information

from ATLAS, verify the documentation, scan the documents, collect the fees and issue the registration and plates and decals (if needed).

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Electronic Vehicle Registration (EVR)

 On November 12th, 2019 EVR

participants will be able to complete the same transactions that are currently available:

 Registration Transfer  New Registration and Title  Registration and Plate Cancellation  Registration Inquiry  Registration Renewal  Add Person Owner

 Starting November 12th, 2019, EVR End

User participants will order inventory, such as license plates, online.

 In 2020, additional transactions will be

• ffered through EVR

 In 2020, EVR participants will begin

scanning documents at the point of sale Electronic Vehicle Registration (EVR) is moving to a new ATLAS-hosted web service.

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Cultivating Our Relationship with you

• CUTOVER SCHEDULE
• ROLLOUT
• FUTURE COMMITMENTS
• CLOSING REMARKS

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Cutover Schedule

4:30 pm RMV Stops accepting Credit/Debit Card payments 5:00 pm: RMV office doors close RMV website taken down & maintenance page displayed Driver and Vehicle Update interfaces taken offline 6:00 pm: All users stop using ALARS 7:00 pm: All offices fully closed and reconciled (RMV/AAA/EVR)

Saturday November 9th

Midnight: Data extract from ALARS begins

Friday November 8th

9:00 am: ATLAS completes main conversion process 10:00 am: Verification of converted data 5:00 pm: Go/No Go Decision

Monday November 11th

9:00 am RMV staff begins processing transactions in ATLAS 4:00 pm Go Live check point ATLAS becomes MA RMV’s “System of Record” for vehicle services RMV website maintenance message removed ATLAS begins processing web transactions

Tuesday November 12th ATLAS live for all RMV Channels, 7:00 AM

Sunday November 10th

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Rollout

Resources

 https://atlas.massrmv.com

• Program level information
• Computer Based Trainings (CBTs)
• Insurance Portal User Guide

Contact Us

 RMVBusinessPartners@dot.state.ma.us

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Future Commitments

Focus Groups User Groups Webinars

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Closing Remarks

THANK YOU FOR YOUR TIME!