POVs // Experience Prototypes Cheenar Banerjee, Travis Geis, Guhan - - PowerPoint PPT Presentation

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POVs // Experience Prototypes Cheenar Banerjee, Travis Geis, Guhan - - PowerPoint PPT Presentation

Sep 03, 2022 182 likes •776 views

POVs // Experience Prototypes Cheenar Banerjee, Travis Geis, Guhan Venkataraman, Max Wolff Flare: Cheenar Guhan Banerjee Venkataraman How do people view democracy and their role in it? Travis Geis Max Wolff Initial POV Lionel*, a 75-year

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POVs // Experience Prototypes

Cheenar Banerjee, Travis Geis, Guhan Venkataraman, Max Wolff

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Cheenar Banerjee Travis Geis

How do people view democracy and their role in it?

Guhan Venkataraman

Flare:

Max Wolff

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Initial POV

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WE MET Lionel*, a 75-year old Vietnam war veteran

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WE WERE AMAZED TO REALIZE

“Government is not here to take care of us - we are here to take care of each other. Do the right thing, act appropriate to the situation you’re in. Help someone up if they’ve fallen down”

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IT WOULD BE GAME-CHANGING IF

Lionel could view the government as part of the community that is lifting him up

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Recap

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Empathy & Safe Space

People feel misunderstood, disillusioned, underappreciated

insight

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Long-Term Engagement

Have technological advances improved our democracy?

insight

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Face Time

It’s hard to feel truly connected and find diverse perspectives online

insight

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Visible Impact & Validation

I am compelled to participate if I know I am making a difference

insight

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It’s all about community

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Needfinding 2.0

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Aubrey Jonathan

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(b) The active participation of the people, as citizens, in politics and civic life

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How might we encourage everyone to engage with his/her communities?

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Points of View

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WE MET

Nhien, a 23 year-old young professional working in ed tech

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WE WERE AMAZED TO REALIZE

Despite the amazing work Nhien does, she feels that she is disengaged from democracy because she doesn’t engage with politics

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IT WOULD BE GAME-CHANGING IF

Nhien could see how much of a positive impact she really makes

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HOW MIGHT WE...

Show Nhien ways to impact her community? Show Nhien what positive impact she’s already making?

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WE MET

Nancy and Rachel, who have been working in government for 25 years

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WE WERE AMAZED TO REALIZE

Though they find their jobs fulfilling, they feel misunderstood by and disconnected from their constituents

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IT WOULD BE GAME-CHANGING IF

Rachel and Sara felt valued by those on the ‘outside’

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How might we...

Bring government employees and citizens together through civic work?

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WE MET

Aubrey, a 22-year old woman from a low-income neighborhood

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WE WERE AMAZED TO REALIZE

Aubrey values her family highly but hasn’t connected with the community around her

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IT WOULD BE GAME-CHANGING IF

Aubrey could find community outside her home

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How might we...

Make civic engagement a family activity?

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Experience Prototypes

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Experience Prototype 1: Thank You

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Assumption: Personal validation

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  • Unexpected
  • Immediate
  • Personal
  • Future inclination
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  • Unexpected
  • Immediate
  • Personal
  • Future inclination
  • Depth of task
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Surprises “I would’ve picked it up anyways” New Learnings Novelty

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Assumption: Personal validation New assumption: Impetus

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Experience Prototype 2: Relevant Suggestion

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Assumption: Relevant opportunities

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  • Personally invested
  • Convenient
  • Relevant information
  • Small task
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+

  • Personally invested
  • Convenient
  • Relevant information
  • Small task
  • Task
  • Presentation of

information

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Surprises “Thanks but no thanks” New Learnings Annoyance

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Assumption: Relevant opportunities New assumption: Engagement independent of action

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Experience Prototype 3: Collaboration

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Nancy/Rachel

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Assumption: Collaboration; shared problem

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  • New perspectives
  • Shared goal
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  • New perspectives
  • Shared goal
  • “Would that even

work?”

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Surprises Focus of the study: the sign New Learnings On campus vs elsewhere

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Assumption: Collaboration; shared problem + community

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Thank you Relevant suggestions Collaboration

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Thank you Relevant suggestions Collaboration

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Thank you!

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Questions?