PM Contracts at Kelly Generator & Equip. John E. Kelly, EGSA - - PowerPoint PPT Presentation
PM Contracts at Kelly Generator & Equip. John E. Kelly, EGSA Board Member September, 2006 How We Get PM Work Our reputation and word of mouth is major. Our customers continually refer us. Service salesperson proactively pursuing
John E. Kelly, EGSA Board Member September, 2006
Our reputation and word of mouth is major. Our
customers continually refer us.
Service salesperson proactively pursuing new
contracts.
New unit start-ups provide our techs with an
bonus for themselves.
1.
Once the PM agreement is awarded to us and entered into our computerized system dispatch tickets are automatically generated for monthly, quarterly and semi-annual visits. Parts requests are submitted to our Parts Department.
2.
Our Tech completes an 84-point checklist on each genset.
3.
Copies of the results are given to the customer.
4.
Any corrective maintenance items beyond the PM service are quoted and noted.
5.
Renewal notices are sent to our customers 30 days prior to the PM agreement anniversary date, including an invoice for the next service visit.
6.
Many customers prefer prepayment. We recommend it:
customers are not home.
preferencing.
labor is entered on payroll.
hours are entered.
in the software along with the job ticket.
reviewed by our Service Manager. * * * * * * * * * * * * * * * * * * * * * * * * *
Load bank services Fuel polishing services Sales and rental offerings Additional corrective maintenance long-term
forecasting.