Plan Year 2019 Updates Train-the-Trainer Agenda Administrative - - PowerPoint PPT Presentation

▶
plan year 2019 updates
SMART_READER_LITE
LIVE PREVIEW

Plan Year 2019 Updates Train-the-Trainer Agenda Administrative - - PowerPoint PPT Presentation

Feb 03, 2024 230 likes •558 views

Plan Year 2019 Updates Train-the-Trainer Agenda Administrative Updates & Reminder s o 2019 Guide NEW LOOK o NCFlex.org HBR page o How to Order Guides o Common mistakes during Open Enrollment o Exception Process 2019 Plan

slide-1
SLIDE 1

Train-the-Trainer

Plan Year 2019 Updates

slide-2
SLIDE 2

Agenda

  • Administrative Updates & Reminders
  • 2019 Guide – NEW LOOK
  • NCFlex.org – HBR page
  • How to Order Guides
  • Common mistakes during Open Enrollment
  • Exception Process
  • 2019 Plan Updates
  • Benefitfocus Updates
  • New Hire Tools
  • Communications
  • Questions

2

slide-3
SLIDE 3

3

New Enrollment Guide

Features of New Guide

  • Highlights the benefits of each product
  • Shorter (24 pages vs. 44 pages)
  • Full color
  • Uses language that is easier for all employees to understand
  • The online version is interactive – videos, tabs & links
  • Videos only work in Internet Explorer or if guide is downloaded
slide-4
SLIDE 4

4

New Enrollment Guide (cont.)

slide-5
SLIDE 5

5

NCFlex Website

  • Open Enrollment (OE) Page
  • Contains information for 2019 OE
  • Changes & Highlights for 2019 (CI rates, Cancer EOI, Re-enroll in FSA)
  • EE Sessions
  • Guide
  • Email alerts sent out during OE for EEs that missed them
  • Dedicated Page for HBR
  • HBR Admin Manual
  • Exceptions
  • Newsletters
  • How to Order guides
  • 2019 Enrollment Guide – new link – password is “flex”
  • 2018 Enrollment Guide – old link – last day to order guides is Sep. 28, 2018
slide-6
SLIDE 6

6

Common OE mistakes & Exceptions

  • Common mistakes
  • Employee forgets to save in eBenefits
  • Employee forgets to re-enroll in FSA or enters wrong amount
  • Employee drops family members or forgets to include them
  • Employee accidently enrolls in a plan or skips a plan
  • How to prevent mistakes
  • Print confirmation form at the end of enrolling and carefully review
  • Check paystub in January
  • NCFlex Exceptions
  • Exception form is on the HBR page of www.ncflex.org
  • Be specific on issue with all the facts, why issue happened (admin error or EE

error), and what resolution is expected

  • OE errors, employees need to notify HBR by February paychecks
slide-7
SLIDE 7

7

2019 Plan Updates

  • NO NEW VENDORS!
  • HCFSA – 2019 Annual Max Contribution
  • $2,650
  • Critical Illness
  • Lower rates (approximately 10%)
  • Cancer
  • No EOI for 2019
  • AD&D
  • Adjusted rates to make all rates even (bi-monthly payroll)
slide-8
SLIDE 8

8

2019 Plan Updates

FSA Health Care FSA

  • Yearly amount - $2,650
  • First year of $500 roll over

Remind employees to spend amounts over $500 by Dec. 31, 2018 $25 minimum to roll over Have until April 30,2019 to file claims for 2018

  • Promotion of FSAStore.com
  • Assists employees to utilize their FSA funds
  • Will be communicating with employees with balances over $500 and sending

lists of impacted employees to HBRs

slide-9
SLIDE 9

9

2019 Plan Updates

  • Allstate has new HBR contact (replaced Kesha Barnes)

Brenda Ramsey National Account Client Service Consultant I Phone: 904-992-5588 Brenda.Ramsey@allstate.com

  • Critical Illness rates are lower and new rates are in 2019 guide
  • Cancer Plan has No EOI again for 2019
  • Unless a break in coverage

Critical Illness & Cancer

slide-10
SLIDE 10

10

2019 Plan Updates

  • Group Term Life
  • No rate increases
  • Same Guaranteed Issue amounts as last year
  • Outlined in Enrollment Guide
  • Guaranteed Issue amounts available when an employee experiences a QLE

Group Term Life and AD&D

slide-11
SLIDE 11

11

2019 Plan Updates

  • No rate changes
  • 1/1/2018 TRICARE Standard and TRICARE Extra is now TRICARE Select
  • Employees must re-enroll in their main TRICARE insurance to continue

coverage in 2019

  • Employee do NOT need to re-enroll in the TRICARE Supplement each year
  • Contact for Selman & Company has changed
  • New contact is Laine Hoytt, backup is Jessica Zeisar
  • Old contact was Stephanie Hrouda
  • HBR Admin Manual has been updated

TRICARE Supplement Plan

slide-12
SLIDE 12

12

Benefitfocus Updates

  • Single Sign On from eBenefits Platform – starting with OE
  • MetLife (dental)
  • EyeMed (vision)
  • P&A (FSA’s)
  • Updated Enrollment Flow on eBenefits Platform – starting with OE
  • FSA’s
  • Accident
  • Critical Illness
  • Cancer
  • Dental
  • Vision
  • AD&D
  • GTL
  • Tricare
slide-13
SLIDE 13

13

Benefitfocus Updates (cont.)

  • Short decision support videos next to each NCFlex benefit
  • ffer
  • Dental Video example
  • This icon will appear next to the benefit offer
  • New hires after OE starts (10/1/2018) must enroll for both the current

period (first) and for 2019 (second)

slide-14
SLIDE 14

14

eBenefits Screen Shots

  • Newly hired employee during open enrollment
slide-15
SLIDE 15

15

eBenefits Screen Shots

  • Add dependents before enrolling
slide-16
SLIDE 16

16

eBenefits Screen Shots

  • Employees must do “something” with medical before

allowed to enroll in NCFlex Benefits

slide-17
SLIDE 17

17

eBenefits Screen Shots

  • 1st screen when enrolling – Elect or Decline Coverage
slide-18
SLIDE 18

18

eBenefits Screen Shots

  • 2nd screen - Once you’ve elected…who do you want to cover?
  • If dependents were not added at the start, they can be added here
slide-19
SLIDE 19

19

eBenefits Screen Shots

  • 3rd - Once you’ve elected, chosen dependents…review and select
  • Price is correct for the coverage I selected
  • Dependents are all there, if selected any…etc.
slide-20
SLIDE 20

20

eBenefits Screen Shots

  • Review Cost Summary
  • Save!
slide-21
SLIDE 21

21

eBenefits Screen Shots

  • A successful save
slide-22
SLIDE 22

22

eBenefits Screen Shots

  • eBenefits walks you through each benefit offer
slide-23
SLIDE 23

23

eBenefits Screen Shots

slide-24
SLIDE 24

24

eBenefits Screen Shots

slide-25
SLIDE 25

25

eBenefits Screen Shots

  • GTL – It will ask you to add beneficiary(ies)
slide-26
SLIDE 26

26

eBenefits Screen Shots

  • TRICARE Supplement – Pre-Qualification Survey must be completed

before employees can enroll

slide-27
SLIDE 27

27

eBenefits Screen Shots

  • An employee knows their benefits have been successfully saved when the

green Congratulations appears!

slide-28
SLIDE 28

28

eBenefits Screen Shots

  • Once a new hire has completed the current year enrollment they are taken

to open enrollment elections…where all current year elections except FSA’s are mapped to the new plan year

slide-29
SLIDE 29

29

New Hire Tools

  • Pre-tax Video
  • Explains what pre-tax means
  • How pre-tax premiums and FSA contributions save money
  • NCFlex Overview Video
  • Brief overview of all of the NCFlex offerings
  • Great for new hire orientation
  • Consistent message for all new hires
  • Will be housed on NCFlex website
slide-30
SLIDE 30

30

Communications

  • OE Communications
  • 2019 Guide – available now for order
  • Mailer – to home addresses in September
  • Website – available 24 / 7 / 365
  • Communication emails to HBRs and employees – Ongoing
  • Employee Sessions – During October
  • Available via computer, mobile phone, or tablet
slide-31
SLIDE 31

31

Open Enrollment

  • September 29 through October 31
  • January 1st effective date
  • If EOI is not required
  • Remind employees to check January paystubs!