Personalising care beyond the hospital stay How involving the - - PowerPoint PPT Presentation

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Ken Saman – CEO

www.personifycare.com

Personalising care

beyond the hospital stay How involving the patient saves scarce clinical time for early interventions

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Ken Saman – CEO

www.personifycare.com

Clinician Patient

Background

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Ken Saman – CEO

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The Evidence

There’s no place like home!

Paul Rogers

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Ken Saman – CEO

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The Evidence

Patients only recall

25%

• f clinical instructions

1 Godwin Y. Do they listen? A review of information retained by patients following consent for reduction mammoplasty. Br J Plast Surg 2000;53: 121-5. 2 Harrison P, Hara P, Pope, J, Young, M, Rula, E. The Impact of Postdischarge Telephonic Follow-Up on Hospital Readmissions. Popul Health Manag. 2011 Feb; 14(1): 27–32.

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Ken Saman – CEO

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Current Processes Paper forms & Phone calls

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Ken Saman – CEO

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Background

• Located Adelaide, South Australia
• Specialising in acute medical and surgical care,
• One of South Australia’s largest providers of orthopaedic,

cardiac, and neurosurgical services.

• The only private provider of 24/7 accident & emergency.
• $300M new hospital: “the biggest and most comprehensive

private hospital ever built in South Australia” Samara Szymaniak Director of Clinical Services Felicity Scholz Clinical Services Coordinator

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Ken Saman – CEO

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Introduce 6-8 week post-op care program. Without Personify Care: Time spent pre-admission / post-op : 40 mins / patient Cost estimate: $1,077,000 / year

Calvary Wakefield: Enhanced Post-Discharge Program

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Ken Saman – CEO

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St Stre reamlin amlining ing pro rotoco

• cols

ls to

• fre

ree-up up scarc arce re resou

• urces

rces

Se See more e patie ients nts Enhanc ance e qua ualit ity Intervene ervene early Re Reduce ce cost sts

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Ken Saman – CEO

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Plug-in clinical protocols

Surgery Booking Hospital Stay Post op recovery

Pre-admission preparation Post-discharge recovery

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Ken Saman – CEO

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Patient Experience

Ken Saman – CEO

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Ken Saman – CEO

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Clinician Experience

Ken Saman – CEO

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Ken Saman – CEO

www.personifycare.com www.personifycare.com

Ken Saman – CEO

ID the patients that require intervention in the last 24 hours based on existing clinical rules

Clinician Experience

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Ken Saman – CEO

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Calvary Protocols

powered by Personify Care

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Ken Saman – CEO

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Technology that learns from patients:

Learning system:

• Uses data-driven algorithm
• Deliver protocols to hard to

reach populations Deliver any protocol Eliminate 70-80% manual effort Ensure patient response

Response rate

83.6%

last 12 mths

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Ken Saman – CEO

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Results: Calvary Post-Discharge Program

powered by Personify Care

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Ken Saman – CEO

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Within the first 6 months:  Less admin / more care

16,000 patient interactions monitored + 6,500 clinical risks screened

 Improved Patient experience

98% patients would recommend service to family and friends

 Detected risks early

614 early interventions within first 6 months.

Results: Calvary Post-Discharge Program

powered by Personify Care

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Ken Saman – CEO

www.personifycare.com

Results: Calvary Post-Discharge Program

powered by Personify Care

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Ken Saman – CEO

www.personifycare.com

• Visibility to patient beyond hospital stay
• Integrates into patient record systems
• My Health Record ready
• No data double entry

 APPs and HIPAA Compliant  ICHOM Support  Integrations: Restful API

Not an EMR: a channel to the patient

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Ken Saman – CEO

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Deployed in 2 weeks

 No workflow changes  No upfront projects / costs  No special hardware  Staff using it in 15-20 mins

"Personify is user friendly. Able to receive and send messages without making extra phone calls. Prompt and professional response from the Personify team“

Preadmission Nurse

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Ken Saman – CEO

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Smarter Safer Patient Care

330,000+ patient interactions 100,000+ patient risks screened 83%+

response rate

Supported by: Trusted by leading health providers:

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Ken Saman – CEO

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The best care,

• ften turns out to be the

least expensive care

• Atul Gawande

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Ken Saman – CEO

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Sm Smar arter ter saf afer er pat atient ient car are

beyond the hospital stay

www.personifycare.com/demo/

Booth #12 HIC | #T2 NIA