Performance Metrics for TIM Timeline A multi-agency dispatch - - PowerPoint PPT Presentation

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performance metrics for tim timeline
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Performance Metrics for TIM Timeline A multi-agency dispatch - - PowerPoint PPT Presentation

Sep 07, 2022 243 likes •489 views

Performance Metrics for TIM Timeline A multi-agency dispatch center that combines an emergency response center with a Traffic Management Center. We dispatch and manage Incident Response as well as manage the traffic How we collect

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Performance Metrics for TIM Timeline

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How we collect the data

  • A multi-agency dispatch center that

combines an emergency response center with a Traffic Management Center.

  • We dispatch and manage Incident

Response as well as manage the traffic flow along the PTC Highway and its corridors.

  • Contracted Fire/EMS and Towers
  • Monitor 552 miles of roadway
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What we use to collect data

The Operations Center uses a Computer Aided Dispatch system that has data pre-loaded into the software.

The events received at our center by 911, Cellular phone *11, 800 emergency

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Business Need

CADS

  • Data is all different places
  • What do you want to see
  • Qlik – How we want to see
  • Defining the Timeline with the data we have
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CADS Roadway

Authorized Service Providers Early Warning Detection Incident Timeline GIS Applications

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TIM timeline Definition

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QLIK Dashboards

Easy to Build and Train Access the whole picture Drill down

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ASP and TIM Timeline Demos

ASP Dashboard TIM dashboard

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Questions

  • John Parker – Traffic Operations Manager
  • cparker@paturnpike.com
  • 717-831-7095
  • Dave Ward – Business Intelligence Supervisor
  • dward@paturnpike.com
  • 717-831-7457
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FILTER BY DATE

FILTER BY INCIDENT # BY TYPE WEATHER FATALITY ENTRAPMENT

FILTER BY LOCATION

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Assess the TIM timeline based on filters

  • Gives us Waze time
  • First Response
  • Roadway Clearance
  • Incident Clearance
  • Inrix speeds back to normal
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Detailed report

  • Export to excel
  • Sort

Link to CADs

  • Look at CADS details
  • Link
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CY times for Acknowledgement/Arrival/Departure times

Gauges per measurements

Filters

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Filter by location Filter by: Type Provider CAD operator

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Look at Number events/Average Time by ASP

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How good is an operator?

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Measuring Trends Filtering out anomalies

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Cost of NSF events Number of NSF events

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Export details to excel Add data to spreadsheet. Sort data