Perceived Effectiveness of Counsellor and Client Satisfaction - - PowerPoint PPT Presentation

Perceived Effectiveness of Counsellor and Client Satisfaction

Arifun Nahar Soma Shaheen Islam MS Counselling Psychology Professor Department of Psychology University of Dhaka

Background

• Counselling is a unique mental health

profession

• It Helps the client in establishing relationship

and maintaining healthy interpersonal relationship in personal and social

Effectiveness of counsellor helps the clients to overcome their barriers as well as play vital role in increasing clients’ satisfaction

Research Evidences

 Meta analysis on Client outcomes reported that 88%

participants rated counselling as a helpful (Hemming,2000)

 38 to 45% patients improved among 173 patients.

Overall, a higher percentage(45%) of patients seen in brief psychoanalytic therapy improved when compared to psychoanalysis(38%) and extended psychoanalytic therapy(43%) (Heilbrunn, 1966)

 75% patients had benefited from the treatment

(Clement, 1994)

Rationale of The Study

 Without seeing efficacy any service is

simply worthless

 Counsellor’s effectiveness increase clients’

satisfaction level

 Professionals need to focus on ethical

practice

Study Objectives

• To investigate the therapeutic effectiveness
• f counsellor from the perspective of client

and counsellor

• To see the difference between perceived

therapeutic effectiveness of counsellor and client

• To see the relation between counsellor’s

experience and therapeutic effectiveness of counsellor

• To measure the level of client’s satisfaction

Methodology

Study Sample

• Total 30 respondent
• 15 trainee counsellors
• 15 Clients of the selected Counsellors
• Purposively selected from the Counselling

center of an tertiary level educational institution

Measuring Instrument

Therapeutic effectiveness questionnaire (Soma and Islam, 2010)

Two parallel questionnaires: Client form, counsellor form

 Each form consist of 14 items related to perceived therapeutic

effectiveness

 An additional three items related to clients’ satisfaction about

therapeutic session were included in the client form

 For each of the item the respondent expressed their responses by

putting tick mark (√) on one of the two answers (Yes/No)

 Higher score represents higher perceived therapeutic

effectiveness

Procedure

 Permission from the institution  Respondents were included based on

informed choice

 The questionnaires were individually

administered to respondents

 Maintained code of research ethics  A standard instruction was provided to

ensure proper understanding

Selected sample Characteristics

 Counsellors: 80% of respondents was female  Clients: 53.3% of respondents was female  Counsellors’ age range: 23 to 30yrs (Mean: 26.33)  Client s’ age range from 18 to 25 (Mean: 21.53)  Year of experience ranged from 5 to 60 months

Therapeutic Effectiveness of Counsellor by counsellors’ and clients’ perception (N=15)

• Perspective Mean SD
• Counsellors’ Perception 13.33 1.11

Clients’ Perception 13.8 .56

• Ranges of Score(0 to 14)

Response Differences on Therapeutic effectiveness (TEC) among Counsellors’ and Clients’

• SL. No.

TEC CS Diff. Between TEC and CS

• 5(feels competent his/her counsellor) 12

14

• 2

7 ( helps client to reach goal) 13 14

• 1

12( No consideration in biasness) 10 14

• 4

Correlation of therapeutic effectiveness with counsellors’ year of experiences

• Variable: Year of experience

r

• Counsellor Perception .273

Client Perception -.174

Clients’ Satisfaction of Counselling Session

• Questions Yes(%) No(%)
• Have you noticed improvement after 73.33% 26.67%

taking counselling from your counsellor? Are you benefited from taking 73.33% 26.67% counselling from your counsellor? Are you satisfied with your counsellor? 73.33% 26.67%

Summery of The Findings

 Both counsellor and Client perceived therapeutic

effectiveness as high

 In some items, Client perceived therapeutic

effectiveness as high than counsellor’s self- perception

 More experienced counsellors’ perceived

therapeutic effectiveness as high however, client perceived their effectiveness as low

 Young group of clients might feel comfortable with

the comparatively young counsellors than the

• lder one

 Clients’ satisfaction was higher about counselling

session

Conclusion

 Professional training increase efficacy of the

therapy

 Counsellor’s efficacy is a crucial demand in

all over the world

 This study is an significant endeavor to

address this vital issue in the context of Bangladesh

Recommendation

 Sample from different center would have

enriched our findings

 Psychometric properties is needed to

develop



More refinement of the study measures on therapeutic effectiveness might give more conclusive results