ZIMBABWE PE RF ORMANCE MANAGE ME NT BY WAL T E R T . CHIKWANA SE CRE T ARY T O T HE JUDICIAL SE RVICE COMMISSION PRE SE NT E D AT PE RF ORMANCE MANAGE ME NT T RAINING F OR JSC MANAGE RS AND SUPE RVISORS (RAINBOW T OWE RS HOT E L , HARARE : 17- 18 JANUARY 2020)
1. WHAT IS PE RF ORMANCE MANAGE ME NT ? “ I t is the c o ntinuo us pro c e ss o f impro ving pe rfo rma nc e b y se tting individua l a nd te a m g o a ls whic h a re a lig ne d to the stra te g ic g o a ls o f the o rg a niza tio n, pla nning pe rfo rma nc e to a c hie ve the g o a l, re vie wing a nd a sse ssing pro g re ss, a nd de ve lo ping the kno wle dg e , skills a nd a b ilitie s o f pe o ple ” Mic ha e lArmstro ng : Ha ndb o o k o f Pe rfo rma nc e Ma na g e me nt ZIMBABWE
WHAT IS PE RF ORMANCE MANAGE ME NT ? T he b a sic s • Pe rfo rma nc e ma na g e me nt is a c o ntinuo us pro c e ss- no t a o nc e a ye a r a c tivity. • I t is o fte n mista ke n with pe rfo rma nc e a ppra isa l- Pe rfo rma nc e a ppra isa l is a c o mpo ne nt o f pe rfo rma nc e ma na g e me nt whic h fo c use s o n individua l e mplo ye e pe rfo rma nc e a nd the ir c o ntrib utio n to the e ntire organization’s a c hie ve me nt. ZIMBABWE
WHAT IS PE RF ORMANCE MANAGE ME NT ? I ntro duc tio n c o ntinue d • E ffe c tive pe rfo rma nc e ma na g e me nt sho uld, the re fo re , b ring to g e the r a numb e r o f diffe re nt, c o o rdina te d a c tivitie s to fo rm a n o ng o ing pe rfo rma nc e ma na g e me nt c yc le in the o rg a nisa tio n a s a who le . ZIMBABWE
2. PM CYCL E T E MPL AT E PL AN PM RE VIE W ACT Cyc le T RACK ZIMBABWE
3. HIST ORY OF PE RF ORMANCE MANAGE ME NT IN T HE JSC • Be fo re unita ry judic ia ry- pe rfo rma nc e a ppra isa l wa s b e ing do ne a s o ppo se d to pe rfo rma nc e ma na g e me nt. • T his b a sic a lly e nta ile d ta rg e t se tting a t the beginning of the ‘performance cycle’, then ma rk a llo c a tio n a t the e nd o f the c yc le - the o the r two sta g e s we re ne ithe r pro pe rly mo nito re d no r e va lua te d. ZIMBABWE
HIST ORY OF PE RF ORMANCE MANAGE ME NT IN T HE JSC • De ve lo pme nt o f JSC stra te g ic pla n e nsue d. • One o f the g o a ls o f the c urre nt stra te g ic pla n wa s to de ve lo p a pe r forma nc e ma na g e me nt fra me wo rk b y Aug ust 2016. • T his ma rke d a de pa rture fro m the c ivil se rvic e wide pe rfo rma nc e a ppra isa l syste m. • A study to ur to K e nya pre c e de d the de ve lo pme nt o f o ur o wn pe rfo rma nc e ma na g e me nt syste m in 2018. ZIMBABWE
ONE F UL L PE RF ORMANCE CYCL E ON- HOW HAVE WE F ARE D? • I n 2019, we imple me nte d a ho me g ro wn JSC pe rfo rma nc e ma na g e me nt mo de l. • A full c yc le ha s no w b e e n c o mple te d- a ffo rding us a n o ppo rtunity to re vie w the mo de l. ZIMBABWE
4. OBSE RVAT IONS • Ge ne ra l o b se rva tio n- the re is a la c k o f a ppre c ia tio n o f the mo de l. • T a rg e ts no t c le a r a nd diffic ult to me a sure . • Co mme nts o n pe rfo rma nc e sho uld re la te to the sc o ring . • Sc o ring must b e re la te d to the ta rg e t a nd the c o mme nts- if the re is no re la tio nship sc o ring no t do ne c o rre c tly. ZIMBABWE
5. SAMPL E PE RF ORMANCE CONT RACT Ke y Re sult Goa ls/ Aims Ke y Pe rforma - Ke y Pe rforma nc e Re vie w Pe rforma - Pe rforma - Are a s/ nc e Are a s/ Indic a tors / Re sults nc e nc e Sc ore Obje c tive s Ac tivitie s Me a sure me nts De sc ription ZIMBABWE
5 (a ) Ke y Re sult Are a / Obje c tive s RAs must b e dire c tly de rive d fro m the JSC’s • K ma nda te , stra te g y a nd o b je c tive s. • Dime nsio ns sho uld inc lude fina nc ia l, c usto me r re la te d, o pe ra tio na l a nd o rg a niza tio na l me a sure s. • T he y must me a sure b o th me mb e rs a nd sta ke ho lde rva lue c re a tio n a nd a ny o the r c o nc re te so c ia l/ de ve lo pme nta l o b je c tive s o f the JSC a s re fle c te d in its ma nda te . ZIMBABWE
Ke y Re sult Are a / Obje c tive s CNT D • T he y must:- re fle c t the o ve ra ll prio ritie s o f the Co mmissio n a s re fle c te d in its o b je c tive s; Be we ll de fine d a nd c le a r; ZIMBABWE
Ke y Re sult Are a / Obje c tive s CNT D Be c ha lle ng ing , spe c ific , me a sura b le , a c hie va b le , re sults o rie nte d a nd time -b a se d (SMART ); Be b a se d o n o b je c tive s tha t the ma na g e me nt c a n c o ntro l a nd b e he ld a c c o unta b le fo r; Aim fo r g o a l c o ng rue nc e b e twe e n the ma na g e me nt a nd the Commission’s o b je c tive s; ZIMBABWE
Ke y Re sult Are a / Obje c tive s CNT D Be initia lly simple a nd e nha nc e d o ve r time a s e xpe rie nc e a nd c a pa c ity inc re a se . • K e y Re sult Are a sho uld b e c a sc a de d do wn to e a c h de pa rtme nt o f the JSC . • De pa rtme nta l K RAs sho uld a g g re g a te to the JSC’s PI s. ZIMBABWE
Ke y Re sult Are a / Obje c tive s CNT D • T he ra tio na le fo r de sig ning K RAs is to e nsure a lig nme nt o f e ffo rt o f pe o ple in the o rg a niza tio n to the o ve ra ll g o a ls o f the o rg a niza tio n. ZIMBABWE
Ke y Re sult Are a / Obje c tive s CNT D • T his is a c hie ve d b y:- i. E nsuring e a c h e mplo ye e is c le a r o n wha t is e xpe c te d o f the m ii. I nstilling a c ulture o f a c c o unta b ility fo r re sults a nd o utc o me s in a ll e mplo ye e s iii. Pro viding a b a sis fo r re wa rds a nd c o nse q ue nc e s. ZIMBABWE
Ke y Re sult Are a / Obje c tive s CNT D • T he numb e r o f K RAs must no t b e le ss tha n fo ur b ut no t mo re tha n e ig ht. ZIMBABWE
Ke y Re sult Are a / Obje c tive s CNT D • T a rg e ts must b e e nha nc e d o ve r time o r re vise d during the ye a r if- i. Pe rfo rma nc e ha s de via te d fro m ta rg e t b e c a use o f fa c to rs o utside one’s c o ntro l i.e . c ha ng e o f a ssumptio ns b e hind the ta rg e t. ii. Ma na g e me nt fo r re a so ns b e yo nd its c o ntro l, c o uld no t, a nd is una b le to ta ke c o rre c tive a c tio n. ZIMBABWE
Ke y Re sult Are a / Obje c tive s CNT D • Pe rfo rma nc e ag re e me nts must b e de ve lo pe d with a nd sig ne d b y e ve ryo ne . • T he imple me nta tio n o f Pe rfo rma nc e a g re e me nts sho uld b e mo nito re d o n a da ily, mo nthly, q ua rte rly, ha lf ye a rly o r ye a rly b a sis. ZIMBABWE
SAMPL E PE RF ORMANCE CONT RACT :OL D Appra ise e : De puty Chie f Ma g istra te Appra ise e Goa l KPAs KPIs & Re vie w Pe rforma - Pe rforma - Ke y Re sult Me a sure me nts Re sults nc e nc e Sc ore Are a s a s a t 30 De sc ription June…. T o impro ve Ana lysis o f Mo nthly Co urt Assist Chie f c a se Sta tistic a l o pe ra tio n Ma g istr a te in ma na g e me nt re po rts fro m re po rts Monthly Divisio ns a nd Sta tistic a l Pro vinc e s a nd re port c o mpila tio n o f re po rts fo r the Se c re ta ry ZIMBABWE
SAMPL E PE RF ORMANCE CONT RACT :NE W Appra ise e : De puty Chie f Ma g istra te Ke y Re sult Goa ls/ Aims Ke y Pe rforma - Ke y Pe rforma nc e Re vie w Pe rforma - Pe rforma - Are a s/ nc e Are a s/ Indic a tors / Re sults nc e nc e Sc ore Obje c tive s Ac tivitie s Me a sure me nts De sc ription • Produc ing T o e nsur e Compile a nd T o pr oduc e F a ir 2 department’s e ffic ie nc y in a na lyse the a re por t by the 7 th of monthly the sta tistic s of re ports pe r forma nc e the c ourts by e a c h month • of c our ts wa y of T o pr oduc e r e por ts a c c ur a te re ports ZIMBABWE
6. T OP T O BOT T OM PMS PAs a nd Secretary’s K • JSC K PAs a re re le va nt pe rfo rma nc e indic a to rs fo r the JSC. • K PAs fo r o the r Se nio r Ma na g e rs e q ua te to re spe c tive De pa rtme nta l K PAs a nd c a sc a de fro m the Co mmissio n/ Secretary’s K PAs. • T he se sho uld a lso c a sc a de to Pro vinc e s, Divisio ns, Se c tio ns a nd Sta tio ns. ZIMBABWE
T OP T O BOT T OM PMS CNT D Guide line s in de sig ning K RA JSC Str a te g ic Pla n Pe rforma nc e Are a s JSC PAs = Secretary’s KPAs De pa rtme nt PAs= Se nior Ma na g e r KPAs ZIMBABWE
JSC PMS: T OP T O DOWN APPROACH Wha t is its ma nda te ? JSC Wha t a re his ta rg e ts? T he y sho uld re la te to the JSC Ma nda te T he y de rive K PAs fro m Se c re ta ry Re spe c tive De puty Se c re ta rie s i.e . in c ha rg e T he y de rive K PAs fro m o f Suppo rt Se rvic e s o r Secretary’s mandate De puty Co urt Se rvic e s Se c re ta rie s T he y de rive K PAs fro m re spe c tive He a ds o f HODs De pa rtme nts a nd the se c a sc a de to a ll me mb e rs o f sta ff Provinc ia l/ Divisiona l/ Se c tiona l/ Sta tion He a ds ZIMBABWE
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