PayPoint plc Preliminary Results Presentation 27 May 2010 Strictly private and confidential
Agenda • Highlights & Strategy • Operational Review • Financial Review • Summary and Outlook • Q&A 2
Highlights & Strategy Dominic Taylor Chief Executive 3
Established and developing business streams Established business streams: – Generate the group’s profits and cash flows – Provide unique retail/internet proposition to clients – Strongly differentiated to clients and retailers – With significant barriers to entry Developing business streams: – In large markets that have strong growth potential, with opportunities to accelerate growth – Core to PayPoint’s strategy to broaden payment capability and extend differentiation – Leverage established business streams – On clear path to profitability – Diversify risk across a broader and more balanced business 4
PayPoint highlights • Established business streams delivered to plan: – Over 650 net additions to UK retail network, reinforcing our value to retailers – Strong growth in retail services (transactions 23% up) – 22% transaction growth in internet payments – New value added services • Investment in developing business streams: – 3,400 Collect+ sites; 13 clients with many more interested – 900 new Romanian bill-pay sites – Six-fold increase in bill pay transactions in Romania – PayByPhone acquisition opens new geographies and capability • Large growth markets for developing businesses 5
Camelot What is proposed? Our position: • Robust response, underpinned by • Camelot seeking to enter our UK strong legal advice and counsel’s retail market opinion • Subject to NLC consent - decision pending • Client proposition designed around bespoke service for • Mobile top-up; bill payment; vulnerable consumers debit/credit card processing • Our retail proposition drives a • With 4 aggregators including Post unique offer around footfall and Office services • Cross-subsidised by Lottery • Strongly differentiated client and infrastructure; 80% profits to good retail strategy, underpinned by causes long term client and retailer relationships 6
Changing landscape drives opportunity Technology Regulatory High levels of internet penetration Banking regulations Wireless communications Data security standards New payment media Cross-border developments New payment technology Cheques being phased out EPOS integration Market Consumer Growth in new economy payments New technology adoption Banks return to core business Reduced trust in banks Leap-frog technology in developing Choice and convenience markets Control and transparency Competitor specific issues Speed and information • Creating new markets • Opening markets previously dominated by banks 7
Consumer payments value chain Payment Payment Transaction Financial High Growth medium Channel Processor settlement New Economy Businesses E-comm / Mobile money E-comm / Mobile mobile operator Consumers mobile E-money Internet site PSP Acquirer Bank transfer Debit card Bureau ISP / Terminal Telephone operator Credit card Collection agent Cash / cheque Retail/ branch processing Cash network agent In-house Post Bank Cheque Traditional high volume but low • Consumers can pay using multiple payment media, Growth through multiple channels • A wide range of organisations act as intermediaries 8
PayPoint at float Payment Payment Transaction Financial medium Channel Processor settlement Consumers Businesses E-comm / Mobile money E-comm / Mobile mobile operator mobile E-money Internet site PSP Acquirer Bank transfer Debit card Bureau ISP / Terminal Telephone operator Credit card Collection agent Cash / cheque Retail/ branch processing Cash network agent In-house Post Bank Cheque • Narrow capability in limited vertical markets – Single payment medium through a single channel 9
PayPoint with internet payments Payment Payment Transaction Financial medium Channel Processor settlement Consumers Businesses E-comm / Mobile money E-comm / Mobile mobile operator mobile E-money Internet site PSP Acquirer Bank transfer Debit card Bureau ISP / Terminal Telephone operator Credit card Collection agent Cash / cheque Retail/ branch processing Cash network agent In-house Post Bank Cheque • Added credit and debit card payment capability within retail • Acquired internet payment capability via our own Payment Service Provider (PSP) 10
PayPoint today Payment Payment Transaction Financial medium Channel Processor settlement Consumers Businesses E-comm / Mobile money E-comm / Mobile mobile operator mobile E-money Internet site PSP Acquirer Bank transfer Debit card Bureau ISP / Terminal Telephone operator Credit card Collection agent Cash / cheque Retail/ branch processing Cash network agent In-house Post Bank Cheque • Multiple capability for consumer payments • Enabled from acquisitions and organic development • New high volume sectors 11
Four elements of strategy Selected Payments Geographic Value added vertical capability reach services / markets content Differentiation to Multiple payment High volume channel through Ability to import know media products & services how and replicate recurring payments Multiple payment UK strategy Deeper role in Ability to add value channels payments value chain Energy Telecoms Household Bills eCommerce/Gaming Transport Parking 12
Progress and opportunity � Vertical markets � eCommerce / Household Transport Telecoms Others … Gaming Parking Energy Other bills � Payment channel � � � � � � � Terminal � networks � � � � � � � Internet � � � Mobile � � � � Phone � � New � Opportunity Existing capability • Developing cross functionality in selected markets • Aim to translate capability into commercial success 13
Operations review 14
Established business streams Bill and general Top-ups payments – Strong growth in e-money – Core to our bespoke client transactions (43%) proposition and our unique market positioning – Offset by mobile market volumes down in all countries – Improved retail coverage (with continued strong demand), high – PayPoint top-up volumes down 10% customer satisfaction and good but net revenue of £24.3m down 6% brand awareness – Over 650 net new UK terminals – Growth in energy prepaid volumes installed have increased PayPoint’s and local authority/housing sector share within the retail sector – Introduction of energy home vending – British Gas contract removes Payzone from 2011 – Continued gains from competitors 15
Established business streams Retail services – Our retailers, whether multiple or independent, are at the heart of our delivery capability and are trusted by consumers – Continued strong retail demand for PayPoint with low churn – Opportunity to drive further revenues from retail services, with much potential from our base of 22,600 retailers (UK and Ireland) Retail services penetration Retail Service Sites UK Market Size (per annum) ATMs 2,360 63,000 ATMs / 25,000 surcharge / 2.7bn withdrawals Credit/debit card 5,000 650,000 EFTPOS terminals / 7.7bn txns Parcels (Collect+) 3,400 11,500 PO’s / 550m parcels SIM cards 2,900 30,000 outlets / 10m SIM only packs Money transfer 370 32,000 sites / 34m payments – Continued investment in technology to drive services and enhance differentiation – Similar retail services have potential in Romania 16
Established business streams Internet – PayPoint.net processes payments from consumers to web merchants via acquiring banks Ecommerce Market Share by Revenue - 2008 * UK eCommerce Transaction Value PP.net ranks 5th with 7% UK PSP Market Share 200 35 180 30% 30 160 140 25 Transaction Value - €bn 120 20 100 14% % 15 13% 80 10% 60 10 7% 7% 7% 6% 40 4% 5 3% 20 0 0 B a r c la y s D a ta c a s h C y b e r s o u r c e P a y P o in t H S B C N e tB a n x T r a d in g O th e r s 2007 2008 2009 2010 2011 2012 2013 2014 2015 S a g e P a y W o r ld p a y S e c u r e (P r o tx ) – Performance in the year • Merchants up 458 to 5,618 in total • Transactions up 22% to 44 million • Net revenue down 7% to £7.5 million • Trading profitably in a growing market 17 * S ource: APACS ; ECB 2008 Blue Book Dat a; Coy Account s, PS E analysis
Established business streams Internet • Internet proposition core to our payments hub proposition to clients in our various vertical markets • Differentiation achieved through: – leveraging our UK retail proposition: • PayCash – generating much interest amongst existing and prospect clients (incl. Moonpig, PKR, Firebox, Parcel2Go) • Successful sales to UK clients as part of payment hub proposition (Severn Trent Water, BG and Npower homevend; plus 4 in pipeline) • Promotion of Collect+ – establishing new acquiring relationships: • B&S has replaced Pago with more acquirers to be live this year – extending consumer payment choices: • PayCash and PayPal now live – driving value added services to merchants (such as better MIS & fraud protection) 18
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