Outcome Delivery at Miki Renee Tsielepi ? Mobius Loop Workshop - PowerPoint PPT Presentation

Outcome Delivery at Miki Renee Tsielepi

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Mobius Loop Workshop Reservations Purchasing Business Mobius workshop change mng Sales Sales Exec Contacting Sales GM Snr Exec MVP

What didn’t work well Engaged Purchasing Manager Enthused Executive

What did work well ? ?

Search Response Time Problem

Speed Improvement Outcome

OUTCOME

Speed Improvement Outcome Option 1 – XML file size (Interviews ) Option 2 – Specific Cities (Investigation / Interviews) Option 3 – Image files hypotheses User Journey Mapping & System mapping workshop

OUTCOME Options we were exploring

XML Deep dive Customer visit Technical Lead Technical Sales Developer

• Proof of Concept • 5mb to 522kb • 25% improved response time • Predicted additional 2.5m

• Predicted additional 2.5m

Tasks for the XML lite option from interview users, finding additional pilot customers, analysis, experiments, implementations….

Experiment One customer – additional EUR90,000 p/d Flag change for a 48hr period – additional EUR175,000 = possible EUR31m p/a

Reduce Errors Outcome Errors dramatically reduced Customer error found - EUR 226,675.51 additional p/m = EUR 2,720,106.12 p/a Customer error found - EUR 1,071,424.28 additional p/m = EUR 12,857,091.36 p/a

Adapt

Working Together Common outcome