OUR BRANDS RAFFLES, FAIRMONT, SWISSTEL HOTELS & RESORTS 2 WHO WE - PowerPoint PPT Presentation

2014 OUR BRANDS

RAFFLES, FAIRMONT, SWISSÔTEL HOTELS & RESORTS 2

WHO WE ARE An Oasis for the Well Travelled 10 Hotels across 8 countries Turning Moments into Memories for our Guests 73 Hotels across 17 countries A Passion for Perfection 28 Hotels across 17 countries 3

NEW GDS CODE We are pleased to announce that FRHI Hotels & Resorts has launched a global GDS chain code for all 110 + hotels worldwide. The new GDS Chain code is FW 4

OUR BRANDS IN THE MARKET PLACE Four Seasons Peninsula St. Regis Mandarin Oriental Ritz ‐ Carlton InterContinental JW Marriot Westin Shangri ‐ La Westin Hyatt Hilton Marriott Kempinski 5

OUR GUEST LOYALTY PROGRAMS • Complimentary high speed Internet – all members • Access to Fairmont Fit – complete Reebok work out attire – all members • Complimentary upgrade certificates – Premier and Platinum members • Food and beverage certificates – Premier and Platinum members • Complimentary night certificate – Platinum members 6

OUR GUEST LOYALTY PROGRAMS • Complimentary Internet – all members • Free breakfast ‐ Eleva and Zenit members • Access to the Executive Club lounge ‐ Eleva and Zenit members • 48 hour room guaranteed room availability ‐ Eleva and Zenit members • The ability to earn rewards that can be redeemed for room nights, dinner and upgrades – Zenit members 7

FAMOUS AGENTS Education A program that will make you and expert on our hotels, resorts and destinations Rewards 1 night = 1 point Recognition 15 points = 500 airline miles 25 points = $25 gift card 50 points = complimentary night Special member only rates Famous Agents rates are $30 to $40 less than the Travel Agent rate 8

RESPLUS – CORPORATE BOOKER LOYALTY Recognition 10 room nights = 375 points Rewards 450 points = $10 gift card 3000 points = A Complimentary night Loyalty Famous Agents and Resplus Member receive points for the same booking 9

We’re everywhere that you are 10

NEW HOTELS IN 2014 Swissôtel Sochi, Krasnaya Polyana, Russia Swissôtel Sochi, Kamelia , Russia Raffles Istanbul Zorlu Center, Turkey Raffles Jakarta, Indonesia Fairmont Business Gate, Riyad Fairmont Ajman, UAE Swissôtel Bodrum Beach, Turkey Swissôtel Clearwater Bay, Hainan China 11

HOTELS OPENING IN 2015 Fairmont Fujairah, UAE Fairmont Chengdu, China Swissôtel Chengdu, China Fairmont Jakarta, Indonesia Swissôtel Resort Sanya, China Fairmont Amman, Jordan Swissôtel Bangalore, Whitefield, India 12

Thank You 13