Optimizing for developer happiness Chad Dickerson CTO, Etsy - - PowerPoint PPT Presentation

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Optimizing for developer happiness Chad Dickerson CTO, Etsy - - PowerPoint PPT Presentation

Nov 29, 2023 100 likes •969 views

Optimizing for developer happiness Chad Dickerson CTO, Etsy chad@etsy.com @chaddickerson We deploy code to production about 25x per day Across a team of 70 engineers We have a lot of people depending on us. 400,000+ active sellers 9+

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Optimizing for developer happiness

Chad Dickerson CTO, Etsy chad@etsy.com @chaddickerson

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We deploy code to production about 25x per day

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Across a team of 70 engineers

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We have a lot of people depending on us.

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400,000+ active sellers

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9+ million registered members

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$300+ million in sales in 2010

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> 1 billion page views / month

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Business in over 150 countries

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How?

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Culture.

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One that optimizes for developer happiness.

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Erik Kastner

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Ruby is designed to make programmers happy. — Yukihiro Matsumoto, aka “Matz”

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Connect engineers to their work

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by making it easy to ship

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with the support of a community.

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Etsy operates internally like an online community: chaotic, irreverent, self- regulating and self-sustaining.

  • - Noah Sussman, Software Engineer
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The way we do things shouldn’t work.

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It does.

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Constant progress

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powered by

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radical decentralization

  • f authority
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we trust people.

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(and dogs)

“Dogs are part of the team, and are expected to commit code.”

Milo Dottie

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Ari JM Diego Eric Seth

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Fred Kellan Adam Danny Me

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Milo

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Milo Code going out to our servers Progress bar

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Milo

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Etsy respects the trade of engineering. Code as Craft. The first time I came to Etsy there was a quilt over the room where the engineers sat, it said "We [heart] engineers."

  • Bill Massie, Software Engineer
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Peter Drucker

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the traditional assembly line "deprives the worker of

  • satisfaction. . . by the confinement of the worker to one

manipulation repeated endlessly which denies the satisfaction of finishing a job."

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If companies really want their workers to produce, they should try to impart a sense of meaning—not just through vision statements but by allowing employees to feel a sense of completion and ensuring that a job well done is acknowledged.

  • - Dan Ariely, The Upside of Irrationality (2010)
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Easy deploys = developer happiness

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Complete. At Etsy, this cycle takes an average of 21 minutes.

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Peter Drucker

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“[the corporation’s] social function as a community is as important as its economic function as an efficient producer.”

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We use this about 25x a day

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The “Push Train”

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Ross Snyder

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Topic!!!

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20:11 -!- rachel changed the topic of #push to: steve | mike | rachel | bill | ross

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  • 3. rachel
  • 4. ross
  • 2. mike
  • 5. bill
  • 1. steve
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“intricate ballet in which the individual dancers and ensembles all have distinctive parts which miraculously reinforce each other and compose an

  • rderly whole.”

Jane Jacobs

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Community

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The fact that the IRC and communication channels are as entertaining as they are useful is great. It makes newcomers feel comfortable and supported.

  • -Justin Donato, Software Engineer
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Using tools

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to build happy communities

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“. . . . unconscious assumption of general street support when the chips are down.”

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Dev and ops cooperation. This can never be overstated.. . . . So many engineers watching each others backs.

  • -Mike Brittain, Software Engineer
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Your team is your community.

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Help them finish things.

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Give them a voice.

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There is a quality even meaner than outright ugliness or disorder, and this meaner quality is the dishonest mask of pretended order, achieved by ignoring or suppressing the real order that is struggling to exist and to be served.

Jane Jacobs The Death and Life of Great American Cities 1961

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Build a community

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where you allow real human order to emerge

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and magic will happen.

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Optimize for the happiness of people.

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Thank you.