On Trial with WordPress PRESENTED BY SALLY POULSEN (@SALLYPOULSEN) - - PowerPoint PPT Presentation

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On Trial with WordPress PRESENTED BY SALLY POULSEN (@SALLYPOULSEN) - - PowerPoint PPT Presentation

ENGINEERING HAPPINESS: On Trial with WordPress PRESENTED BY SALLY POULSEN (@SALLYPOULSEN) HAPPINESS ENGINEER (or HE) A WP .COM Support Person, who answers questions, writes documentation, and works with internal teams as needed. HIRING


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On Trial with WordPress

PRESENTED BY SALLY POULSEN (@SALLYPOULSEN)

ENGINEERING HAPPINESS:

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HAPPINESS ENGINEER (or HE)

A WP .COM Support Person, who answers questions, writes documentation, and works with internal teams as needed.

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TRAINING

Learning the Ropes

HIRING

The Interview Process

WHAT I LEARNED

From the Experience

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HIRING

How the hell did I get noticed anyway?

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WORDPRESS VIP

  • Specialized WP hosting
  • High security
  • 100% Uptime
  • All code is submitted via SVN

Source Control

  • All code is reviewed &

deployed by WP Code Wranglers

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APPLYING

Resume Letter Stupid Quiz

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sallypoulsen.com/the_quiz

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Done via Skype Chat. You type all your answers. Similar to most interviews.

Interview #1 Assignment

Given a short writing assignment, based around writing documentation. T

  • ok about 3 hours to complete.

Interview #2

Also done via Skype chat. Generally takes an hour, and may be followed up by an invite for trial. In my case, I didn’t do a second interview, I was just immediately offered a trial.

Trial Contract

Sent a .pdf contract to sign electronically.. Trials earn a flat rate of $25 an hour as a contractor. The contract is between you and Matt Mullenweg.

Start date

The Hiring team offers several start dates. You do 2 full days of training, then you work on your own time for up to 6 weeks. Contract can be terminated by either party at any time.

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TRAINING

Learning how WP Works

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Two Days Training via Slack

WP

TRAINING

Slack has chat channels for HEs & Trials

Field Guide Highly detailed internal documentation for Happiness Engineers. WP Training Buddy P2s Internal team blogs

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During Training, You are given SUPER ADMIN privileges.

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How to use the Super Admin Interface

DURING TRAINING

How to source answers to your questions

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How to use the ticketing systems How to find what to do everyday

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The best way to talk to clients

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At this point, they turn you loose.

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WHAT I LEARNED

The job is secondary

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The Admin UI Design at WP is AMAZING.

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No job is what it looks like from the outside

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Automattic really has figured out the future of work.

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Never be too intimidated to apply for any job!

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Questions?

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Thanks!