Omni-Channel Platform Integrated Channels Integrated Business - - PowerPoint PPT Presentation

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Sep 29, 2022 361 likes •428 views

What is Omni-Channel Customer Engagement? 4 % of service organizations can solve an inquiry using a single application Kate Leggett, The Mandate For Intelligent Customer Service, a commissioned study conducted by Forrester Consulting on behalf

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What is Omni-Channel Customer Engagement?

f service organizations can solve an

inquiry using a single application

4%

Kate Leggett, The Mandate For Intelligent Customer Service, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, December 2015

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Omni-Channel Platform

Customer 360° Integrated Business Functions Integrated Channels

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Micro rosoft Dy Dynamics s 365

Adobe + Dynamics 365

Microsoft AppSource Adobe Exchange

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