NORTHWEST VALLEY CONNECT Mobility Management and Transit AMAZING - - PowerPoint PPT Presentation

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NORTHWEST VALLEY CONNECT Mobility Management and Transit AMAZING - - PowerPoint PPT Presentation

NORTHWEST VALLEY CONNECT Mobility Management and Transit AMAZING VOLUNTEERS NORTHWEST VALLEY CONNECT Nonprofit that opened in 2014 for senior transit Paid ED, Transit Manager and Volunteers Unstoppable growth for five years


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SLIDE 1

NORTHWEST VALLEY CONNECT

Mobility Management and Transit

AMAZING VOLUNTEERS

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SLIDE 2

NORTHWEST VALLEY CONNECT

  • Nonprofit that opened in 2014 for senior

transit

  • Paid ED, Transit Manager and Volunteers
  • Unstoppable growth for five years
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SLIDE 3

Volunteers are

  • Motivated by the mission
  • Reliable
  • Dedicated
  • Knowledgeable
  • Flexible
  • Potential donors
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SLIDE 4

‘What’ questions?

  • What do we need volunteers to do?
  • What do they need to know about us?
  • What will we need to know about them?
  • What are our liability issues?
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SLIDE 5

Recruitment

  • friends & family
  • existing volunteers
  • those with passion

for your population

  • faith communities
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SLIDE 6

Recruitment - Community

  • Partner with other agencies
  • Community Service placement
  • Be at Events
  • Match Sites
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SLIDE 7

Motors & Meals event

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SLIDE 8

Golf Tournament

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SLIDE 9

Hart Pantry & Santa

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SLIDE 10

Recruitment- Media

  • Social
  • Newspaper &

Magazines

  • Radio TV
  • Websites - links
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SLIDE 11

Websites

  • Volunteer Match –

https://www.volunteermatch.org/

  • Create the Good - http://createthegood.org
  • AZ Alliance of Nonprofits -https://arizonanonprofits.site-

ym.com/page/VolunteerPosting

  • Idealist - https://www.idealist.org/
  • Just Serve - https://www.justserve.org/
  • HandsOn Network -

http://www.pointsoflight.org/handsonnetwork

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Interns and Encore Fellows

  • ASU (Paid and unpaid)
  • Ottawa University - & others
  • High School Honor Society programs
  • Experience Matters
  • Companies – project volunteers
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SLIDE 13

Ottawa College Golf Teams

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What can Volunteers do?

  • Answer Phones
  • Drive
  • Marketing –newsletters, social media, website
  • Fundraising
  • Statistics (reports)
  • Executive Assistant
  • Bookkeeping
  • Cleaning
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SLIDE 15

Mobility Operator

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SLIDE 16

Driver

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SLIDE 17

Projects

  • Mural
  • Special Event fundraiser
  • Policies revision
  • Board building –facilitator for Retreat
  • Grants Writing
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SLIDE 18

Mural

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SLIDE 19

Remember

  • Volunteers are not paid employees
  • Policies and procedures must be specific
  • Need Staff time to provide oversight
  • Training and recognition
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What they need to know about you

  • Your Mission
  • Your clients & their needs
  • Your basic requirements
  • Age?
  • Skills?
  • Medical concerns?
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Information about them

  • Orientations
  • Applications
  • Vital Information
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Background Checks

  • Intellecorp – DMV records, background per

state checks - www.intellicorp.net

  • DPS – Fingerprint card
  • Verified Volunteers-

www.verifiedvolunteers.com

  • Good Hire - www.goodhire.com
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Training

  • Each position needs specifics
  • Who?-Staff or veteran volunteers
  • When and where
  • How often – start right away
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SLIDE 24

Training

On going

  • Specialized trainings - PASS
  • Mentoring by veteran volunteers
  • Gathering feedback
  • Let them tell their stories
  • Keep it interesting
  • Give them new challenges
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SLIDE 25

Transportation Volunteers

  • Drivers
  • Assistants/Escorts
  • Trainers
  • Dispatcher
  • Travel Trainer
  • Group Trip volunteer
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SLIDE 26

Driver Training

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SLIDE 27

Dispatcher & Intern

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Insurance

  • Directors and officers liability – includes

decisions made by volunteers

  • General Liability - bodily injury and property

damage claim by third party

  • Auto insurance – company vehicles
  • Non-Owned Auto coverage – volunteers

vehicles

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SLIDE 29

Liability

  • Background checks –include DMV records
  • Insurance for drivers
  • Experience with clients
  • References
  • Training
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Retention and Recognition

  • New Volunteers
  • Contact within 3 days
  • Do regular follow up 30.60.90 day
  • Awards for Service
  • Annual /semiannual Recognition events
  • What do your volunteers value
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Grants and Funding Support

  • Mileage Reimbursement
  • Interns
  • Encore Fellow
  • Volunteer Coordinator
  • Recognition Events
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Next Steps

  • Survey
  • Questions
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Thank You

Kathryn Chandler kchandler@northwestvalleyconnect.org Jennifer Henderson jhenderson@northwestvalleyconnect.org 623-282-9300 www.northwestvalleyconnect.org