Connect 2020 Update Citizens Oversight Panel March 5, 2020 Connect - - PowerPoint PPT Presentation

Connect 2020 Update

Citizens Oversight Panel March 5, 2020

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Connect 2020 team members

Marie Olson Executive Operations Director - Transit Expansion Head of Connect 2020 Operations Sandee Ditt Customer Outreach Specialist Head of Connect 2020 Ambassador Program

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Behind the Scenes

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Connect 2020 Schedule

Regular service resumes

• Jan. 6 – Feb. 7

PHASE

1

• Feb. 10 – Mar. 13

PHASE

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Single Tracking on SB – Working on NB

WEEKEND CLOSURE

Jan. 4 - 6

WEEKEND CLOSURE

Feb. 8 - 9

WEEKEND CLOSURE

Mar. 14 - 15

March 16

Single Tracking on NB – Working on SB

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East Link / Blue Line

Overview

10 stations 14 miles Opens 2023

To Northgate To Angle Lake

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Adjacent Construction

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Track-bed Preparation

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Track Installation

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Systems Work

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Testing and Safety Certification

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NB Single Track Operations

Field video - Northbound

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Full weekend closures Capitol Hill - SODO

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Southbound platform closure February-March

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Center Platform Transfer

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Public Safety

• Security operating 24/7, increased staffing from

6am – 10pm.

• Bikes required to exit train prior to Pioneer

Square Station.

• No fares during weekend closures to speed

transfers between Link and bus shuttles.

• The overall passenger response has been

supportive and positive.

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Temporary Signage:

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Ambassador Program

• 930 staff have

participated.

• More than 11,000 staff

hours of outreach.

• Ambassadors answering

questions and receiving feedback.

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Feedback

Customer Service

169 total

• Announcements (57)
• Early/Late Operations

(35)

Social - Twitter

246 total

• Neutral or positive (173)
• Negative (73)

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Microsite

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Partner Agencies

Thank you.

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